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Coles Miller Solicitors LLP  Reviews 

1,564
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 136 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the friendly staff and knowledgeable solicitors for providing truly exceptional guidance through complicated legal processes like property purchases and thorough will writing. Consumers note that the dedicated team communicates very clearly, responds rapidly to inquiries, and ensures a completely smooth, reassuring user experience from start to finish. However, some reviewers were distinctly not happy, experiencing frustrating issues regarding unhelpful staff attitudes and occasional communication delays. Some customers also reported specific instances where initial professional advice felt disappointing or less supportive than expected during their initial consultations.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their professional, knowledgeable,... See more

Service

Consumers find service to be exceptionally positive, praising the professional, efficient, and kind approach... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting efficient, polite, and professional... See more

User experience

Customers felt great satisfaction regarding the user experience, highlighting that representatives were... See more

Response time

Users describe satisfaction with response time, highlighting that reviewers consistently received prompt,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lianne was amazing and I'm so happy we chose her. She was efficient, courteous, answered all our questions and kept us in the loop at all times. We had complicated Land Registry issues with the the ho... See more

Company replied

Rated 5 out of 5 stars

We were fortunate to find Anna Taylor who was beyond outstanding. Super efficient, kind thoughtful and caring. Extremely thorough in her research. Unfortunately she had to deal with a couple of... See more

Company replied

Rated 5 out of 5 stars

Roger, Adele and the team at Poole dealt with our conveyancing. They made it straight forward, guiding us through all the paperwork and keeping us up to date with the process. Very professional, polit... See more

Company replied

Rated 5 out of 5 stars

Lianne and her team at Coles Miller did an excellent job on our sale and purchase. They always responded quickly and with thorough answers, kept us up to date with next steps. Everything was perfect... See more


Company details

  1. Conveyancer
  2. also in
  3. Debt Collecting
  4. Divorce Lawyer
  5. Employment Attorney
  6. Family Law Attorney
  7. Personal Injury Attorney

Written by the company

Coles Miller are leading Dorset solicitors with offices in Bournemouth, Poole, Broadstone, Christchurch, Wimborne. Contact us for expert legal advice. Services for You PERSONAL INJURY MEDICAL NEGLIGENCE FAMILY LAW DEBT RECOVERY / LANDLORD EMPLOYMENT WILLS, PROBATE, TAX & TRUSTS RESIDENTIAL CONVEYANCING RESIDENTIAL LEASEHOLD PROPERTY DISPUTES & LITIGATION Services for your Business COMMERCIAL LAW COMMERCIAL PROPERTY EMPLOYMENT DEBT RECOVERY DISPUTES & LITIGATION The firm can chart its history back to the late 1920's when its founding member Howard J Cole began working at Poole solicitors firm J W Miller & Sons as a Legal Clerk. Years later he officially launched H F J Cole in 1954, providing a full legal service for the people of Poole. The firm grew and by 1972 there were three partners; Howard, his brother Arthur and Roger Senior. By this time, the firm had been re-named HFJ & AW Cole. As the years progressed and the firm flourished more and more solicitors were brought on board. The year 1989 witnessed the merger with Poole-based firm Millers and thus Coles Miller, as it is known today, was formed. Coles Miller became a Limited Liability Partnership registered in England & Wales under number OC318707 on 1st May 2006.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 25% of negative reviews

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4.8

All reviews

(1,564)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Marie was lovely when she prepared our…

Marie was lovely when she prepared our wills, she advised us on any pitfalls and explained in detail the right way to go about things regarding issues in the family. I wouldn’t hesitate to recommend Cole’s Miller in the future.

16 July 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your valued feedback Eve.

Rated 1 out of 5 stars

I recently accepted £215,000…

I recently accepted £215,000 compensation from Coles Miller, for a Negligence Claim, I started against them, about two years ago.

I only accepted this small amount, because at the age of nearly eighty, I couldn't envisage myself living long enough to benefit from litigation.

The claim was in respect of my late Brother's Estate.
Coles Miller were contracted, in early 2021, to handle the Estate on my behalf.

Coles Miller's handling of the Estate was appalling.

There were several changes of solicitor handling the estate.
I was asked, on more than one occasion, to supply information I had provided weeks earlier.
That and the fact that no one, at Coles Miller, seemed to have done anything on the case for six months, resulted in Grant of Probate taking over 14 months

COVID19 was the problem, apparently.

The knock on effect was that Coles Miller, negligently, managed to lose the Estate a huge amount of money.

Hiring Coles Miller was a monumental mistake on my part and has given me nothing but anxiety for the past 4 years.


27 May 2025
Unprompted review
Rated 4 out of 5 stars

Very professional

Very professional, helpful and addressed all our concerns and questions. Work completed to a high standard and in good time.

7 March 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your review Adrian, much appreciated.

Rated 5 out of 5 stars

An incredible experience from the…

An incredible experience from the moment you walk through the door you are greeting with a very warm welcome.Mr Langlois was friendly, warm and kind and took me through the process. Also the delivery of service is very efficent. I would highly recommend Coles Millers Solicitors LLP. Nigel

19 June 2025
Unprompted review
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Reply from Coles Miller Solicitors LLP

Thank you for your review, I have passed on to Ricky who will be very happy.

Rated 5 out of 5 stars

Friendly and efficient

We have recently used these solciotcors for a car accident claim. We found them to be friendly and efficient. Really helpful and made the whole process simple

Thank you very much

22 June 2025
Unprompted review
Coles Miller Solicitors LLP  logo

Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Selling the house

Your group were transparent and accommodating.
Communications were frequent and direct.
a fairly stress free experiance.

24 April 2025
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Reply from Coles Miller Solicitors LLP

Thank you for your review.

Rated 5 out of 5 stars

Troubled sale.

I had a property that was rented and problems with the tenant leaving the property. Coles Miller assisted with the process and then selling of this property. I was thankful for the support throughout this long process by Coles Miller personnel.

6 January 2025
Rated 5 out of 5 stars

Excellent throughout

Excellent service, I would highly recommend Roger Leedham at Coles Miller for conveyancing. We had a complicated purchase and he kept us updated at every stage, advocating for us at every opportunity to ensure the sale went through. He is a no nonsense, accessible and clearly highly experienced solicitor. If only all solicitors were like this, housing sales would be a breeze.

16 February 2025
Rated 5 out of 5 stars

Claim Assistance.

Coles-Miller acted for me with an insurance claim and made what was a daunting experience, a fairly easy one. Brian Parsons was extremely helpful throughout and explained each step of the claim clearly to me.
Brian was easy to talk to and gave good advice at all times.
I would reccommend using Coles-Miller to anyone.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

Clear and courteous.

All contacts within Coles Miller were clear, courteous and helpful. The named solicitor helping me was particularly competent and understanding, making all actions easy to complete.

1 April 2025
Rated 5 out of 5 stars

Higly recommended

This is the second time I have used Coles Miller Solicitors LLP for important legal work. On both occasions I have been extremely impressed with their professionalism.

The second most recent occasion was for producing my Will and Lasting Power of Attorney. Joe Gustar-Russell led me through all the necessary documentation and completed everything within a very short time.

30 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

This firm has represented me over a few years dealing with property transactions. Kerry H-K and her team are professional, competent and once you work with them you won’t want to go anywhere else. I found that they always had my back and things were done with my best interests in mind.

5 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Supportive, Professional and Honest Throughout

I cannot thank Coles Miller Solicitors enough for the incredible support and dedication they showed throughout my wrist negligence claim. From the very start, they were honest, professional, and consistently encouraging, guiding me through what could have been an overwhelming process.

Their hard work and diligence never wavered. I always felt reassured knowing that my case was in capable hands, with every step clearly explained and my best interests truly prioritised. They treated me with respect and empathy, and their communication was always timely and transparent.

Thanks to their expertise and commitment, I felt confident and supported throughout the entire journey. I’m extremely grateful for everything they’ve done, and I wouldn’t hesitate to recommend Coles Miller - and a special mention to Lydia Barnett - to anyone in need of trustworthy and highly competent legal representation.

2 June 2025
Unprompted review

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