Cole Buxton Reviews 

4,001
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 629 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and original designs of the products, often finding them to exceed expectations in real life. Many people highlight the excellent service, quick and efficient delivery, and thoughtful packaging with personalized touches. However, some customers also noted specific issues with the quality and fit of certain items, with some materials feeling cheap or differing from previous standards. Reviewers occasionally experienced sizing discrepancies, and a few reported problems with order resolution, such as unreceived parcels or difficulties with address changes and refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as fantastic,... See more

Quality

Users describe positive interactions with quality, consistently praising the outstanding quality of various... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and efficient delivery... See more

Order

Customers generally report positive experiences with their orders, often praising quick dispatch and... See more

Service

People report positive experiences with service, often describing it as excellent, brilliant, and flawless.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic to purchase more daily wear clothing ie jeans,leathers, shirts etc. Designs and fabrics continue to evolve . Best British sports wear brand by far. I'm a 63 year old male who's regularly... See more

Company replied

Rated 5 out of 5 stars

Great experience with Cole Buxton. I’ve bought from them many times now and the quality and original designs always stand out — everything feels premium and well made. Pricey, but definitely investmen... See more

Company replied

Rated 5 out of 5 stars

Made multiple orders now. Products are always high quality and match the size guide on the website. Fast despatch and on the rare occasion I've had to return items the refund process is always fast an... See more

Company replied

Rated 5 out of 5 stars

I typically don’t leave reviews but this is my 2nd positive review . I know some who live in the US might complain about pricing especially once you figure in duty fees / shipping . However , I’m a be... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Designer

About Cole Buxton

Written by the company

Ready to wear luxury sportswear. London, England

Born out of a love and passion for authentic, retro-styled sports wear, Cole Buxton aims to design dynamic, unique, and state-of-the art apparel for the modern times.

Unique Design Aesthetics: Cole Buxton’s designs are distinctive with a philosophy that blends luxury and streetwear. The Cole Buxton brand merges high-end craftsmanship with urban style.

Exceptional Quality: Cole Buxton is a brand synonymous with uncompromising quality. Cole Buxton uses premium materials, meticulous craftsmanship, and attention to detail that go into each product.

Limited Edition and Exclusivity: Cole Buxton clothing range is based around the limited availability of our collections and the exclusivity that comes with owning a Cole Buxton piece. This rarity appeals to fashion enthusiasts seeking unique and covetable items.

Timeless Appeal: Cole Buxton is committed to creating timeless pieces that transcend seasonal trends. Cole Buxton is an investment in enduring style rather than disposable fashion. Our designs have timeless appeal.

Brand Story and Heritage: The concept of daily essentials started in 2014 with the idea to redefine contemporary sportswear for the modern man's lifestyle. With the aim to "master simplicity" through our design value of "athletic essentialism" we are continuously refining a core garment collection intended for everyday use.

Customer Experience: We strive to ensure that all customers have a great experience in shopping and wearing Cole Buxton clothes and accessories. We listen carefully to our customers wants, needs, and desires and adapt.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(4,001)

620 reviews in the last 12 months

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Rated 2 out of 5 stars

Misleading specs & quality

Ive bought some stuff from ss26 drop 1. On your site you are claiming the red RODEO PRO hat is 100% cotton. The label on the actual hat is stating 100% polyester. And to be specific, its the thinnest possible version. The quality of the hat really is not worth the 70€ price tag. You really should doublecheck what u state on website and on your products. As much as I love caps and your brand, this is not it.

30 March 2026
Cole Buxton logo

Reply from Cole Buxton

Hello Adam,

We’re really sorry to hear this and appreciate you taking the time to share your feedback.

Thank you for bringing this to our attention. We will raise this with the relevant team so the product information can be reviewed and updated online where necessary.

We completely understand your concerns regarding the material and quality, and we’ll ensure this is looked into further - Team CB

Rated 5 out of 5 stars

Great company

Great company. Great designs, quick shipping. Love them. Awesome customer service.

27 March 2026
Cole Buxton logo

Reply from Cole Buxton

We appreciate the kind feedback, thank you! - Team CB

Rated 5 out of 5 stars

Proper quality and easy website

Been buying from Cole Buxton for a while now and they never really miss. The quality is always serious — heavyweight, fits proper, and the minimal branding is exactly what I like. Feels premium as soon as you put it on.

Website is easy to use, clean layout, good pictures, and the sizing guide actually helps, which makes a difference when you’re spending decent money on clothes. Everything I ordered came looking exactly how it did online, no surprises.

Delivery was quick, packaging was nice, and the whole experience just felt premium from start to finish. I like that their stuff has that clean elevated streetwear look without doing too much. Easy to throw into my wardrobe and it always works.

One of the few brands where the quality and the whole buying experience actually matches the price.

27 March 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for your review, we really appreciate your continued support.

We’re so pleased to hear that both the quality of the pieces and your overall experience have met expectations! - Team CB

Rated 5 out of 5 stars

Great shirt

Great shirt, crazy fast shipping

27 March 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for the positive feedback! - Team CB

Rated 1 out of 5 stars

I've spent thousands and thousands of…

I've spent thousands and thousands of dollars at CB over the years; and, while the pieces are still great, the customer service support has been inconsistent. Sometimes I get great support, while other times (as in most recently) I have to deal with the most unpleasant people. I received a defective/used/worn item and I had to go back and forth forever trying to prove to them that I needed a replacement. I've been a huge promoter, getting dozens of friends to adopt this brand; and, I must certainly be one of the brand's most loyal and higher-spend customers. This is not the type of support I'd expect from them. On top of it, I was subject to duplicate import duties and return costs.

PS - I'm happy to forward the correspondence, which includes emails from 2/23, 2/24, 2/26, and 2/27 specifically mentioning the issue. It also shows replies from your team, each time asking for a superfluous amount of photos.

15 March 2026
Cole Buxton logo

Reply from Cole Buxton

Hello Preston,

Thanks for your feedback, and we’re sorry to hear about your experience.

We’ve reviewed your correspondence and haven’t received any reports regarding an item being worn or used. We can see that you contacted us about a sizing issue with your sweatpants, and that there was a fault with the sizing.

As a gesture of goodwill, we provided you with a prepaid returns label so you could send the item back to us.

We’re sorry if this experience has caused frustration, and we do appreciate your continued support and feedback. - Team CB

Rated 5 out of 5 stars

Loved the loafers

I promise I am not a bot, I just don’t like writing reviews in general but I was honestly so happy with how the overall experience went, I had to leave a review after receiving an email asking for one. The loafers I got were SPOT ON. The quality you get for £250 was amazing. Comfortable, Qualitative and stylish. I still need to check out their other products tho.

30 March 2026
Unprompted review
Cole Buxton logo

Reply from Cole Buxton

Thanks so much for taking the time to leave a review, we appreciate it! - Team CB

Rated 5 out of 5 stars

Happy customer

Easy to order online. Delivered promptly and packaged well.
Happy with item ordered.

16 March 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for the 5 stars! - Team CB

Rated 5 out of 5 stars

Staff were really helpful

Staff were really helpful, product was great as well.

10 March 2026
Cole Buxton logo

Reply from Cole Buxton

We appreciate the 5 star review! - Team CB

Rated 5 out of 5 stars

Great quality clothing

Great quality clothing. Looks the same even after numerous washes! You get what you pay for and these prices are justified.

16 March 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for the positive feedback! - Team CB

Rated 4 out of 5 stars

This is my go to brand when it comes to…

This is my go to brand when it comes to clothing. Great gourmets, however sizing can be off for certain pieces.

9 February 2026
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Reply from Cole Buxton

Thanks so much for your support!

We appreciate your feedback on sizing and will be sure to share this with our team - Team CB

Rated 5 out of 5 stars

I ordered not so long ago a tracksuit

I ordered not so long ago a tracksuit. I did have an issue with the sizing of the joggers I’d received. However, I would still give five stars for the amazing and efficient customer service. It was Tasha who I was dealing with over emails. I had a response within 10 minutes of me emailing and the issue was resolved straight away. Wouldn’t have any issues ordering from CB again. I have the tracksuit now in the correct size and the quality is unreal! 100% recommend.

12 March 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for taking the time to leave a review!

We’re really glad we could get the sizing issue sorted quickly for you, and that you’re happy with your tracksuit now. We'll be sure to pass your positive feedback on 😊

We truly appreciate your support! - Team CB

Rated 1 out of 5 stars

Extremely poor / non-existent customer service.

Verified Order 340354254

I have probably spent close to 3/4K on this brand over the years, and then the first time I contact them looking for some support, nothing.

My shipping address was incorrect.

They will not:

Cancel the order
Redirect the order
Replace the order
Contact the courier on my behalf
Intervene as a human

It’s basically Russian Roulette if you make a mistake and have to just suck it up, because they will do absolutely nothing to support you. £270 down the drain.

A premium brand (with declining quality) with over 5yrs of loyalty.

If you are considering buying from Cole Buxton for the first time, don’t.

18 March 2026
Unprompted review
Cole Buxton logo

Reply from Cole Buxton

Hello Scott,

We’re really sorry to hear about your recent experience.

Having reviewed your order, we can see that the shipping address was entered incorrectly at checkout. Unfortunately, by the time you contacted us, the order had already been dispatched. While we always do our best to make changes where possible, once an order has been shipped, we’re unable to amend, redirect, or cancel it as it is already with the courier.

We can see that you were able to redirect the parcel to a collection point as advised, and that this has now been successfully received.

We completely understand how frustrating this situation is and we’re very sorry for the inconvenience caused. - Team CB

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