COCOON COMPANY Reviews 110

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Internet Shop
  4. Linens Store

Written by the company

Cocoon Company er en dansk familieejet virksomhed, der specialiserer sig i allergivenlige og økologiske produkter til hjemmet. Virksomheden stræber imod en mere ansvarlig og naturlig tilgang til tekstiler og tilbyder et bredt udvalg af produkter som dyner, puder og madrasser. Cocoon Company har en særlig forkærlighed for kapok, et 100% naturligt materiale, der er kendt for sine unikke egenskaber. Kapok er både temperaturregulerende, antibakterielt og fri for kemikalier, hvilket gør det ideelt til et sundt sovemiljø for hele familien. Cocoon Companys produktsortiment omfatter flere kategorier, der alle er udviklet med fokus på naturlige materialer. Virksomheden producerer blandt andet babydyner og børnepuder, som er skabt til at give de mindste familiemedlemmer en god nattesøvn. Derudover tilbyder Cocoon Company topmadrasser, kapokmadrasser og rullemadrasser, som passer til både børn og voksne. Udover produkter til soveværelset har Cocoon Company også udviklet tilbehør som betræk og lagner, der komplementerer deres hovedsortiment. Alle produkter er designet til at skabe en komfortabel og allergivenlig oplevelse for hele familien. Ved at kombinere naturlige materialer med høj kvalitet og et nordisk design søger Cocoon Company at gøre det lettere for forbrugerne at vælge produkter, der stemmer overens med en mere hensigtsmæssig måde at leve på. Virksomheden fortsætter med at udvikle løsninger, der passer til forbrugernes behov, og som gør en positiv forskel i hjemmet.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

110 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful quality and customer care

I’ve really enjoyed making purchases with the Cocoon company.
I’ve found great value and quality, as well as excellent customer care and advice for the best experience.
The service and the product are both super well cared for.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

"Free shipping” isn’t actually free

I spent a good half a day reviewing their products and deciding to go with Cocoon to get everything from one shop. Total order of €800+ and the site says free delivery to Ireland over €249. After paying, I was told small kids mattresses cost extra €185 because they are heavy (fine, buried in T&Cs, even though just a week earlier I was delivered 2 oak beds with an actual free delivery from Denmark). And when I asked them to just deliver the bedsheets and small accessories, not deliver the mattresses, so my time isn't fully wasted - they STILL required an extra €26 - despite the order staying well above €249. The “free shipping to Ireland” claim is simply incorrect in practice. Please make this clear at checkout so Irish customers don’t waste time.

1 September 2025
Unprompted review
COCOON COMPANY logo

Reply from COCOON COMPANY

Dear Kaia,

Thank you for taking the time to share your feedback. We are truly sorry that the delivery conditions caused frustration, especially after you spent so much time selecting your order.

As mentioned in our terms and conditions, free shipping to Ireland applies only to items that can be sent to a parcel shop. Unfortunately, larger products such as mattresses cannot be shipped this way and therefore require special freight, as transport costs to Ireland are very high.

As your order contained large mattresses, the order was marked "EX WORKS" at checkout, meaning the seller (us) makes goods available at our warehouse, and the buyer assumes all costs, risks, and responsibilities for transportation and export from that point onward.
We then contacted you regarding the costs of shipping your order to Ireland. When you asked us to remove the mattresses from your order, the order became small enough to be shipped with GLS, as a private delivery. The €26 was therefore the costs for shipping your revised order as a private delivery. During this whole process of finding the correct shipping method for you, and changing the order, we have been been communicating back and forth and been very transparent, making sure that you felt comfortable with your order, before sending it.

However, we completely understand the confusion you experienced, and we are currently making corrections to our shipping overview to make the information even clearer, so that similar misunderstandings can be avoided in the future.

We wish you alle the best.
The Cocoon Company team 🌿

Rated 1 out of 5 stars

Kapok duvets extremely expensive and…

Kapok duvets extremely expensive and not fit for purpose - avoid buying. I have now had enough and will have to throw this duvet away and buy another!

23 August 2024
Unprompted review
COCOON COMPANY logo

Reply from COCOON COMPANY

Dear Sandra

Leaving multiple reviews on the same experience doesn't seem very fair.
We are in fact sorry to hear that our kapok duvet did not live up to your expectations. We completely understand that if you are used to the feel of down, feather, polyester or other synthetic duvets, kapok can feel very different.

Kapok is a unique natural fibre – firm yet light – and its strengths lie not in being soft and fluffy, but in its breathability, natural hypoallergenic qualities and being 100% organic and natural.

Regarding the price, our kapok duvets are in fact among our most price-friendly duvets. Compared to polyester or synthetic products they may seem more expensive, but for a handmade, 100% organic natural fibre duvet with organic certified cotton, they are actually VERY well priced.

We are of course sorry that the duvet did not match what you were looking for, but we do stand by the quality and uniqueness of our kapok products. Their special properties are exactly what makes them different and we wouldn’t want to compromise on that.

We hope you found a solution that fits better to your expectations.

Wish you all the best.
The Cocoon Company team 🌿

Rated 5 out of 5 stars

Sleeping on a cloud

I got the fitted sheet and the flat sheet in slik. It was definitely a splash. I regretted my decision a few days later when I had unexpected (other) expenses. But when the bedding sheets arrived, I did not regret. It is like sleeping on a cloud (or at least what I would imagine of it). A ittle slippery at times, but I actually like the fact that it is so easy to move under the sheets. I used to sleep with my shorts and a light shirt, but the sheets are so heavenly that I now sleep with my underwear.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Quick shipping, no problems

Got exactly what I ordered, price was good, no problems.

12 December 2024
Unprompted review
COCOON COMPANY logo

Reply from COCOON COMPANY

Dear Kate
Thank you so much for your fantastic review and the 5 stars! 🌟 It means a lot to us to hear that you have had such a positive experience with us.

We hope that you will be happy with your new products, and if you have any questions or need help in the future, you are always welcome to contact us.

Enjoy your new products 😊
Best regards,
Martin and the rest of the Cocoon family

Rated 1 out of 5 stars

Low quality duvets and pillows

1. Kapok baby pillow and junior duvet. Duvet is not breathable, children are wet and complain that it's too hot. After careful washing, based on the washing instructions, provided on the web, 2 pillows and 2 duvets lost its shape and appeared brown stripes all over the fabrics.
2. Amazing maize duvet is not breathable, gives feeling of discomfort and not suitable for a mid season period.
Altogether: do not recommend to buy these overpriced, low quality products.

26 November 2024
Unprompted review
COCOON COMPANY logo

Reply from COCOON COMPANY

Dear Victoria,

We are sorry to hear that you were not satisfied with our products, although we must admit that we have a hard time recognising the issues you describe.

The Kapok fiber is in fact one of the most breathable natural fibres available for duvets and pillows. If children experience overheating, it can often be related to several other factors in the sleeping environment – for example if the mattress is not breathable or if the room temperature is too high – rather than the duvet itself.

Regarding washing: with 15 years of experience with Kapok fiber, we have learned that brown stripes only appear if the products have remained wet for too long after washing, for example if they have not been spun hard enough or dried quick enough. Since we do not use bleaching chemicals, our natural fibres retain their original colour, which can resurface when left wet for an extended period. By following our washing and drying instructions carefully, this will not occur.

We are of course sorry that our products did not meet the expectations you had, but we stand firmly by the quality and natural benefits of our products. We hope you have found a good solution for your children, that fits better to your expectations. Based on the general feedback we get, we remain confident that our products perform very well for families when used and maintained correctly.

We wish you all the best.
The Cocoon Company team 🌿

Rated 5 out of 5 stars

stokke fitted sheet, soft and easy to put on!

I bought a Stokke v2 fitted sheet and wetsheet. They fit so much better than the original stokke brand one I have (which is too tight and doesn't stretch over properly - and makes me frustrated putting it on...). They are so soft too - highly recommend, it will save your sanity in nighttime bedsheet changes!

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Love our Cocoon’s products

Cocoon’s products for babies are great. Love the fact that they are narural, chemical-free and environmentally friendly.
We got a baby cot kapok mattress, waterproof cover and fitted sheets. Couldn’t be happier with all of the products!
Note that kapok mattress needs airing out to get rid of the smell (half a day was enough in our case).
Keep up the great work Cocoon Company!

26 October 2023
Unprompted review
Rated 5 out of 5 stars

Best sleep ever!

I bought silk duvets and merino pillows from cocooncompagny.com. The items arrived shortly after ordering and the quality is fantastic. I have now slept with them for about two weeks and my sleep is better than ever.
I can only highly recoment this company and their products!

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

So, earlier in my life i always preferred down duvets, but since becoming more aware of environment and ethic of animals i have had duvets with synthetic filling.

For my birthday i got a kopok duvet. I've now had is for about two months and my mind i blown! When first unboxing it i was a little taken back by how hard and stiff it felt. But after my first night of sleep with the duvet a was S o l d. And i keep being just that. It is more comfortable then i could have ever imagined, and it regulates temperature extremely good. In my mind it does is better then the down duvets i used to have. It is a DREAM to have a kapok duvet and it makes me sleep even better knowing no ducks have suffered for my comfort.

THANK YOU FOR THIS PRODUCT! I love, love, love it.

(And yes, little funny smell in the beginning, but i aired it out and haven't been bothered at all!)

18 June 2023
Unprompted review
Rated 5 out of 5 stars

Beautifully made quality bedding!

I bought Cocoon Company’s Kapok duvet and pillow for my daughter awhile ago and now we have moved her into her own bed. I have been sharing the bed with her for few nights and I was amazed how comfortable and how fast it warm us up (we are in Sydney, Australia so its cool here)
The duvet is beautifully quilted and light. And looks amazing on the bed!

We made the purchase through Luksusbaby along with other items and also it ships to Australia. We had some concerns and the team from Cocoon Company was really helpful and professional. Provided us with solutions and needless to say the issues were solved!
Really happy with the quality of the products and service we received!

Thank you for creating such amazing bedding and I hope we can get more of your beautiful products in our home in the future! Much love from Aus!

15 May 2023
Unprompted review
COCOON COMPANY logo

Reply from COCOON COMPANY

Dear Jenn,
Thank you so much for your kind words and your 5 stars! We are so happy to hear that you like the products and that they have solved the issues you had - it means the world to us to know that the products we created from our own personal needs also help others! We hope to talk to you again some time ❤️
Wish you all the best!
Much love from the Cocoon family!

Rated 4 out of 5 stars

Kapok: problems with odor

Problems with odor:
I just wanted to share that I have ordered 3 different kapok duvets directly from CocoonCompany and all 3 had a very sour smell (a bit like puke). It took me a while to figure out that this is because of moisture. I let the second of the duvets dry out in a room for over a week with high heat and the smell didn't go away.

I've had many phone calls with Cocoon and they have been really helpful with checking their storage and they are aware that this happens sometimes during the cargo. I just wanted to share that it's a thing that kapok can smell really awful when it's moist. I read online that "Kapok is odorless but that moisture may cause a musty odor, but this disappears again on drying". What I still can't figure out is why the duvets kept smelling. Can the kapok fiber become seriously damaged for good by too much moist in a container fx? I'm not sure I have the answer. But I just wanted to share this. It doesn't have much to do with CocoonCompany who were very helpful and took the duvets back (a bit unorganised it seemed, but super great customer service by phone and very nice people).

10 February 2022
Unprompted review
Rated 5 out of 5 stars

I love their products!

I love their products!
First, I bought one of their kapok ammepudes, a few months ago, along with a cover, the cover could be a little bigger, as there is a bit of a gap left where the pillow goes in, but other than that I'm super happy with it. I wanted the breast feeding pillow to smell like me, so I have been using is as a normal, sleeping pillow. It was a bit hard at first, but now it's lovely and soft - the kapok products really do just need to be used. I actually think I'll keep using the pillow as my sleeping pillow, the shape is great and it's very comfy... also I get very warm at night so kapok suits me well - I'm considering purchasing one of their duvets too!

The other day I ordered their Emmaljunga mattress and waterproof, breathable topper. Very prompt delivery and am really happy with the little trial of soap berries that came with it (I have wanted to try them for a while). The mattress is a bit hard, but I know I can often it up with a good beating, or maybe I'll sit or sleep on it for a week or two. It fits well into the bornevogn and also the lift I have - that's a tight squeeze, but I knew it would be. The topper feels good too, thick, durable and well made. I was Super happy to discover they made these, because the only other waterproof things I could find were made of very unnatural materials, which I do not want my child to sleep on.
I bought the topper that is smaller than the mattress and that was a good choice as there is just a small area around the edge that it does not cover, and that hopefully won't need covering.
However, if I'd bought the size bigger it would also have been fine too, the material of the topper is flexible enough that it would work and I guess give added protection at the sides also.
Also I wanted to find something that would fit into and protect my Filibabba Baby-nest, it doesn't seem like people use toppers or anything waterproof in them, which seems odd to me, but I wanted to protect it from accidents, which I thought would be impossible if I also wanted to keep it breathable.
The topper I bought fits perfectly into the nest and I can just tuck the edges down the sides, it's also great because the Baby-nest mattress cover inside the nest is a bit wrinkled and now that problem is solved too.
So I'm triple happy!
I love the naturalness of their products and packaging and that they send their products in recycled cardboard boxes that would otherwise be thrown out.
I certainly recommend this company and no doubt will purchase more from them in future.
Very very happy!

21 April 2021
Unprompted review
Rated 5 out of 5 stars

I simply love their products

I simply love their products.

They also have a wonderful customer service, they are quick at replying, quick at helping. I was looking for a madras for our little one's bed-side-crib and it was sold out but they were really quick to help me. I had the best experience purchasing from them and they will be my first pick for future purchases, that is for sure.

I also want to support local companies that sell organic products and these guys are simply fantastic. Thank you for a great experience!

2 August 2020
Unprompted review
COCOON COMPANY logo

Reply from COCOON COMPANY

Hi Diana,

We are so glad to hear that you like our products. Thank you for your kind words!

Best regards
Team Cocoon Company

Show reviews in all languages. (110 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look