Uniquebeds Reviews 206

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details


Contact info

4.2

Great

TrustScore 4 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 90% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

High quality furniture and excellent service!

We live in the Netherlands and bought a beautiful cabinet from Unique Beds. The quality of the cabinet is excellent, the service was great and the contact was very friendly and really helpfull. We highly recommend Unique Beds for buying your furniture.

19 January 2026
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Thank you very much for your kind review!
We are delighted to hear that you are happy with both the quality of the cabinet and the service you received. It means a lot to us that everything worked smoothly, even across borders, and that our team could be helpful throughout the process.
Thank you for the recommendation – we truly appreciate it and hope you enjoy your cabinet for many years to come.

Best regards

Jonas
UniqueBeds

Rated 5 out of 5 stars

I called to change the bed size, they immediately took care of it great customer service on the phone.

Great phone service, I changed my bed size without problem.

4 December 2025
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Hi Yasmin,

Thank you so much for your review!
We’re really glad to hear that our team could help you right away and that changing the bed size was quick and easy. Great customer service is something we value highly, so it means a lot to us that you had a positive experience.

Thank you for choosing UniqueBeds!

Kind regards,
Jonas
UniqueBeds

Rated 1 out of 5 stars

Horrible customer service & complaint handling

We have purchased a really beautiful wooden bed frame with matresses for about 20,000 dkk and after a year the matresses got tilted towards the middle (making it quite uncomfortable even if they are the hardest matresses we could choose), the bed frame started squeeking and we noticed that the bottom of the bed is broken. It's the screws that unfortuantely are designed to go directly into the wood thus after sometime they got tired. First, Unique Beds offered to change the broken part (without our confirmation they just ordered the new part & sent it to us) and when we did not want to receive that, then they told us to choose another bed. The issue that all of the beds have the same mattress issue (for a 160 wide bed 2 matresses in one cover) which is why we wished to return the broken bed as it is and get a refund. It's been two months and still counting, despite several e-mails and calls now we are just abandoned. No response and no return to our complaints. I must say that it's the worst customer service and complaint handling that I experienced so far from a so called "quality bed" store.

16 April 2025
Unprompted review
Rated 1 out of 5 stars

They don 't response either to…

They don 't response either to email,sms and telephone.

8 April 2025
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Hi Martine,

We're very sorry to hear about your experience and that you haven’t been able to get in touch with us.

This is certainly not the level of service we aim to provide. We always strive to respond as quickly as possible to emails, phone calls, and messages. If we’ve missed your inquiry, we truly apologize.

Please feel free to reach out again at info@uniquebeds.com or phone: 88626289, and we’ll make sure to get back to you as soon as possible.

Kind regards,
Christian – Uniquebeds

Rated 5 out of 5 stars

Jeg sover godt

I received my mattress 2 days after the order was made. They called me from the company before sending the package, to make sure that it was the firmness that I wanted. I don't think that it's the cheapest choice, but I'm satisfied with the product - I sleep comfortably.

14 February 2025
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Hi Tomaz,

Thank you so much for your kind words!
We’re glad to hear you’re sleeping comfortably on your mattress and appreciated our call to ensure you got the right firmness.

We always aim to provide quality products and great service, and it means a lot to know you’re satisfied.

Wishing you many restful nights ahead!

Best regards,
Christian – Uniquebeds

Rated 5 out of 5 stars

Great pre-sale service

Great pre-sale service. Mads has been an excellent support throughout the buying process. Very responsive and helpful.

28 October 2024
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Hi Segolenne,

I'm really glad to hear that the entire process has been a positive experience. Thank you so much for sharing your experience here! 🤗

Best regards,
Mads, UniqueBeds

Rated 5 out of 5 stars

Love it!

My experience with Unique Beds and Jonas has been sublime. Fast and on point support when we had a wrong part. On top of that we wanted to check out a bed for my mother in law, it was a great experience and she loves the bed! Love the fact that Unique Beds is all about nature and sustainability.

28 October 2024
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Hi Artur,

I’m so gald to hear that the entire process has been such a positive experience for you! It’s always great to know our customers are happy. Thank you for taking the time to share your thoughts here—it really means a lot to us! 🤗

Best regards,
Jonas, UniqueBeds

Rated 5 out of 5 stars

Amazing bed and service

Have ordered japaneese bed - it was a good experience, easy to assemble, delivery was good s well. They called, send sms and mail.

Bed was easy to assemble.
I recommend this shop💯🩷🤩

15 February 2024
Rated 4 out of 5 stars

Good quality

I ordered a mattress topper which did not suit me. I gave it 4 stars because the return was a bit long. but the quality of the product is there.
THANKS

15 December 2023
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Hi Allan,

Thank you for taking the time to share your feedback with us. We appreciate your positive comments regarding the quality of the mattress topper, and we're pleased to hear that you found the product to be of good quality.

We understand that the return process may have taken longer than expected, and we apologize for any inconvenience this may have caused. We value your input, and it helps us identify areas for improvement in our services.

If there's anything specific you think we could do to enhance our return process or if you have any further suggestions, please feel free to let us know. We're committed to providing excellent products and service, and your feedback is essential in helping us achieve that goal.

Thank you once again for choosing our product, and we hope to have the opportunity to serve you better in the future.

Best regards,
Mads
UniqueBeds

Rated 5 out of 5 stars

Super product 😁

13 November 2023
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Kære Marta,

Tusind tak! Det glæder os virkelig, at du er tilfreds med produktet 😄🙏

De bedste hilsner
Christian – UniqueBeds

Rated 5 out of 5 stars

Amazing

Bought a couple of soaps, they came in a couple days later!
Quick delivery
Amazing service
And affordable items
I can really recommend!

2 December 2023
Unprompted review
Rated 5 out of 5 stars

I can’t praise Jonas highly enough for…

I can’t praise Jonas highly enough for his customer service. I had some questions initially which Jonas was very responsive about. I am based in Ireland but felt reassured that I was in safe hands with Jonas.
When the item arrived, there was an issue with one part which needed to be remade. The customer service provided by Jonas was exemplary.
Jonas goes above and beyond to ensure the best service is provided and as a result I am very satisfied customer

1 December 2023
Unprompted review
Uniquebeds logo

Reply from Uniquebeds

Hi John.
Thank you very much for your positive review! We've just given Jonas an extra pat on the back in recognition of his efforts 🥳. We're truly delighted that you're satisfied with our service.

We hope your evening turns out fantastic, and if there's ever anything more we can do to enhance your experience, please feel free to reach out to us.

Best regards from the entire Uniquebeds team! 🌃

Rated 5 out of 5 stars
Uniquebeds logo

Reply from Uniquebeds

Hej Lars!

Mange tak for din flotte anmeldelse 🥳

Hvor er det bare dejligt at høre, at du er tilfreds med servicen og ikke mindst dine nye lagner 💤🛌

Vi håber at se dig igen en anden gang på Unique Beds shoppen 🙏

Du ønskes en rigtig dejlig aften fra hele team Unique Beds 🌃

De bedste hilsner,
Mads Degn

Mail: info@uniquebeds.dk
Tlf.: 88626289

Show reviews in all languages. (206 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look