Avoid, shockingly bad. I purchased life jackets over 2 weeks, Tracking info is a con, refusing refund, Like other reviews on here Royal mail getting the blame. It's not Royal mail it's you! Seriousl... See more
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See what reviewers are saying
Got my paddle board from Coastal Paddle Boards last summer which is of great quality, and have ordered lots of accessories since, life jacket, dry bag, dry robe etc. Lead times are as they state, up... See more
Just got 2 paddle boards on the Black Friday deal, these products are amazing and the quality is fantastic. It’s the same quality as other top end brands but half the price as well as having the B... See more
Waterproof changing robes I was in the market for a changing robe for myself for the cold days paddle boarding, I ended up buying 4 for the whole family. They have been great products and amazing v... See more
Company details
Written by the company
You Passion Our Mission
Contact info
Lawn Close, BS16 1FR, Bristol, United Kingdom
- coastalpaddleboards@gmail.com
- www.coastalpaddleboards.co.uk
4.4
Excellent
41 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Delivery is between 5 & 15 days
I want to say that the customer service from coastal paddle boards is "TOP CLASS".
I messaged them on 4 occasions and have always had a speedy reply.
When I placed my order it did say that delivery would be 5-15 days. Obviously I didn't take any notice of the bit that said 15 day. This was exactly when it arrived and the customer service had confirmed this would probably be the case.
I would certainly buy from you guys again and I will also be a lot more patient next time.
Thanks for all you responses 👍
2 December 2021
Unprompted review
Love my paddle board
Love my paddle board! So much fun using it in the sea and rivers. I've just purchased some accessories from you to go with. Looking forward to receiving them.
12 August 2021
Unprompted review
Great company to get all your water…
Great company to get all your water sports accessories from. Products are all great quality!
12 August 2021
Unprompted review
Good customer service
Good customer service! They were great at keeping me updated on where my order was. My bag and phone case are great accessories to take paddle boarding with me. Amazing prices and quality!
10 July 2021
Unprompted review
Well I finally got the goods I'd…
Well I finally got the goods I'd ordered. Long delivery time but they do say that when you place your order. Nice people and quality of the goods is excellent, exactly what I wanted, the buoyancy aid is so light and well made, cant wait to get out on the paddleboard
10 July 2021
Unprompted review
Avoid
Avoid, shockingly bad. I purchased life jackets over 2 weeks, Tracking info is a con, refusing refund, Like other reviews on here Royal mail getting the blame. It's not Royal mail it's you! Seriously regret buying from them, never again. Much more honest and trustworthy retailers, so pleas don't be scammed by these fraudsters and shop elsewhere.
28 June 2021
Unfortunately I can't write a good…
Unfortunately I can't write a good review as my experience hasn't been good. I ordered from the company on the 10th June. Item hasn't arrived and had 1 email to say it on its way. Tracking number isn't valid. And not had a reply to 2 emails I have sent. Not good to be fair 😕
24 June 2021
Reply from Coastal Paddle Boards
Sorry to hear this, we have contacted you & Royal Mail and the product will be with you today. Due everything going on this has effected logistics and delivery issues within the system. Sorry for the inconvenience we hope you change your review once you've used our product.
Very happy with paddle boards
Very happy with paddle boards. Lived up to the description in every way. Great size with tough exterior. Sturdy & comes with everything you need. Easy to inflate & deflate
Only complaint is it fits in the bag only just & straps likely to break but great value for your money
20 June 2021
Still waiting for our buoyancy aid…
Still waiting for our buoyancy aid jackets to arrive…..no communication or updates
20 June 2021
Reply from Coastal Paddle Boards
Thanks for getting in touch, we are working closely with Royal Mail who have seemed to delayed our collections of products. We are on the case and understand your frustration.
We send out our products individually so the postman makes sure it gets to you.
We have spoken to them and they said the items have been released and with you in the next few days.
Keep getting review requests but am…
Keep getting review requests but am still waiting on delivery of item ordered on 2nd June !
17 June 2021
Reply from Coastal Paddle Boards
Thanks for getting in touch, we are working closely with Royal Mail who have seemed to delayed our collections of products. We are on the case and understand your frustration.
We send out our products individually so the postman makes sure it gets to you.
We have spoken to them and they said the items have been released and with you in the next few days.
Only this rating because you sent me…
Only this rating because you sent me this email to rate you and I dotn even have any of my products yet. Ordered 3 things, they all got posted on different days and nothing here yet
13 June 2021
Reply from Coastal Paddle Boards
Thanks for getting in touch, we are working closely with Royal Mail who have seemed to delayed our collections of products. We are on the case and understand your frustration.
We send out our products individually so the postman makes sure it gets to you.
We have spoken to them and they said the items have been released and with you in the next few days.
Excellent service
Excellent service, fast response. Will definitely use again for my Paddleboard needs. Thank you.
7 June 2021
Very poor customer service.
My order has not arrived after 14 days with a promise of 3 to 7. Emailed company twice have still not had an answer why it is taking so long.
Very poor customer service.
14 May 2021
Reply from Coastal Paddle Boards
Hi Paul,
Thanks for your feedback, we’ve got back to you on email after our system was bouncing back the other one.
We are currently experiencing supply chain issues in the current economic situation. Please don’t worry the items will be with you shortly.
Great service and quality products
Great service and quality products. Would recommend.
5 May 2021
Unprompted review
Really happy with the quality and…
Really happy with the quality and performance,
Website simple and easy to use and offers handy accessories for getting out on the water.
4 May 2021
Unprompted review
Great accessories
Great accessories, everything you would ever need. My go to place for anything SUP
3 May 2021
Unprompted review
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