Clyde Property Reviews 

303
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful, knowledgeable, and professional staff for making property transactions remarkably smooth and stress-free from start to finish. Reviewers truly appreciate the exceptional customer service, noting that team members are always responsive, friendly, and fully dedicated to guiding them through every single step. However, some people mentioned frustrating experiences regarding unexpected deposit deductions and additional charges requested after a tenancy ends. A few consumers also felt that certain individual agents completely lacked urgency, showed poor communication skills, or were unhelpful during scheduled viewings.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the buying, selling, and... See more

Service

Users describe positive interactions with service, highlighting professional and efficient assistance during... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that team members are consistently... See more

Price

People report ambiguous experiences with price, reflecting a wide range of opinions and outcomes. Many... See more

Location

Reviewers highlight ambiguous aspects of location, experiencing both successful property searches and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had... See more

Rated 5 out of 5 stars

We had a really positive experience with this estate agency when buying our home. Eve in particular was absolutely brilliant – so helpful, efficient and always quick to respond to any questions we ha... See more

Rated 5 out of 5 stars

Rachel Dewar at Clyde West End was key to helping my secure the flat I purchased, and attract a high price for the sale of my existing flat. Rachel and the rest of her colleagues, including Eve and Ja... See more

Rated 5 out of 5 stars

Clyde staff were all extremely pleasant and helpful during our contacts with their office. The Clyde agent who showed us around the flat was very friendly and helpful ,.knew the area and generally... See more


Company details

  1. Real Estate Agency

Written by the company

Clyde Property is the leading independent estate agent Scotland, offering quality property for sale and rent throughout Scotland.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

303 reviews

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4.4

All reviews

(303)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional market knowledge

Exceptional market knowledge. Clark Gillespie's expertise of the Falkirk market, including market trends was evident from our first meeting.
Outstanding communication from the Falkirk Clyde team during the selling process. They answered calls and emails promptly and kept us informed about every development. They were efficient and effective by coordinating viewings leading to a quick sale. Their experience and dedication made the whole selling process stress free.
They were professional and reliable from negotiating the asking price to the closing stages, ensuring a smooth final transaction.
We would highly recommend Clark Gillespie and his team at Clyde Property, Falkirk

1 September 2025
Unprompted review
Rated 5 out of 5 stars

A great experience from Clyde Property in Helensburgh

Clyde Property did a fantastic job of marketing and negotiating an offer for my property in Helensburgh.

Seona, Summer, Abigail, Esme and all the others played their part perfectly and I am forever grateful. Fantastic advice, communication and customer care

I would not hesitate to use them again.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Can really think of anything good to…

Can really think of anything good to say about this company as a property buyer and seller my experience has been they have zero respect for their customers and blatantly lie. I had an equally bad experience as a prospective renter . The staff have a very high belief in their own importance and contempt for the customers

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Clarkston Team

From the moment I entered the Clarkston office I knew I was going to be looked after, my initial discussion with Marie Baines had convinced me I had come to the right people.
Marie took control of everything and personally arranged to view my home, a valuation was discussed and a photographer was appointed to attend, my property was put on the market all within the space of a week.
I was kept up to date with who and when potential buyers were attending and my property was sold within a matter of days.
I can’t thank the team at Clarkston enough, Marie Baines and Melissa Crabb and all the others I may have spoken to on the phone made this a very pleasant and smooth journey.
Thank you Clyde Property.

7 August 2025
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY FANTASTIC SERVICE

ABSOLUTELY FANTASTIC SERVICE, every step of the journey. Clyde Property in Helensburgh made what is usually a very stressful experience seem effortless and actually enjoyable! They employed expert professional knowledge with genuine human warmth and understanding achieving a very swift and successful outcome and always with lots of smiles and good humour. Prior to selling in Helensburgh I had sold properties in and around London in the past using Savills and Hamptons and without a doubt Clyde Property surpassed the high levels of service that I had received from them. If you are moving I would not hesitate to entrust your property to Seona and her team.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible treatment of prospective buyers

Had a terrible experience with this branch. On Friday 26th December, I called asking for a home report for a property in Anson Avenue, Falkirk. Mr Graham picked up the call. He sent me the home report and then proceed to rudely interrupt the call when I was asking questions about the property with the excuse that somebody had just come in the branch that he needed to serve. He neglected to understand that I was not finished being served. Later got a call from another lady in the branch to respond to my rightmove query on the property which was unaware that I had called and already got home report. I went to see the property on Saturday 27th which I decided to proceed to place a formal offer in. On Sunday got a call from the estate agent which I couldn't pick up. I called back roughly 10mins after (1 hour before they were due to close) and spoke to the lady to tell her my will to put an offer in - was rushed out of the call when I asked more questions about the property as she was stating that she was only responsible for booking and following up on viewings and that I could get information from the negotiatiors on Monday. She said she was going to register my interest on the property on their system. To be completely honest it felt like she was rushing to leave work. On Monday (29th) I was unable to submit an offer because it was a bank Holiday in Glasgow and my solicitor was off. Today Tuesday I called the estate agent, spoke to Mr Graham and was informed that the property was already under offer without myself being allowed to put an offer in and that the only record they had was that they tried to call me on Sunday and I didn't pick up the phone - which was untrue. To make matters worse I was told by Mr Graham that "the market sometimes is slow and sometimes really fast" when the property didn't even go to a closing date.. basically done a terrible job for their customer by excluding my offer and terrible job for myself as a prospective buyer. Confronted with all the issues before and Mr Grahams lack of care and understanding suggesting that it was my fault, I expressed how unhappy I am with their service. They missed out on a viable customer that could move quickly and that already had an agreement in principle for a mortgage. Words can't describe my disappointment and the perceived widespread incompetence and how poorly managed this branch is. The lack of communication between the different stakeholders handling a property is palpable. I certainly will be excluding viewing properties advertised by Clyde Properties Falkirk.

30 September 2025
Unprompted review
Clyde Property logo

Reply from Clyde Property

Thank you for taking the time to share your experience. I’m very sorry to hear about the issues you encountered with communication, the handling of your interest in the property, and the level of service you received. This is not the standard we aim to provide.

I would appreciate the opportunity to look into this in detail and address the concerns you’ve raised. Please feel free to contact me directly on 01786 471777 or at derek.hughes@clydeproperty.co.uk and we can discuss this further.

Derek Hughes
Agency Director

Rated 5 out of 5 stars

Seamless Selling and Buying Experience…

Seamless Selling and Buying Experience – Highly Recommended!

We recently sold our house and bought our new home through Clyde Property West End, and the entire experience was absolutely outstanding from start to finish.

The team (Rachel and Jack to name a couple) was professional, responsive, and incredibly knowledgeable. They guided us through both transactions with clarity and confidence, making what could have been a stressful process feel smooth and well-managed. Their advice on pricing and marketing helped our property sell quickly and at a price we were happy with.

On the buying side, their communication was excellent throughout, and we always felt informed and supported at every stage.

We’re so grateful for their hard work, honesty, and dedication. We wouldn’t hesitate to recommend Clyde Property West End to anyone looking to sell or buy a home. A true five-star service!

1 September 2025
Unprompted review
Rated 5 out of 5 stars

First class service from Asia

I can’t recommend Asia enough when selling my parents house. She was professional, attentive, understanding and gently guided them through their house sale. Their house was sold in 3 days and got an amazing price! 10/10 service

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Clyde Team Clarkston - AMAZING

The team at Clyde in Clarkston were all fantastic. From my 1st email enquiry Marie Baines was on the ball telephoned me next morning 9.30 am and arranged my 1st viewing, negotiated my purchase and had offer accepted within the week. Visited my property and although the Branch was not in my area I had every confidence in their marketing ability. Marketing was efficient, friendly,helpful and courteous. They kept in touch throughout. I can’t recommend or thank Clyde at Clarkston enough, they were just superb.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great team at Shawlands Branch

From the moment Jeff from the Shawlands branch came to value our property we knew we would choose Clyde to sell. The enthusiasm he showed for wishing to sell our property was so apparent. And so glad we did, we couldn’t have been more happy with the service from Clyde in the Shawlands branch. They provided a professional and friendly service which went smoothly and free of inconsistencies. We were very happy with the outcome of the sale. Thanks Jeff and team.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

As a buyer I didn't have a while lot of interaction. And that's a good thing because things were very efficient. The few times I popped into the branch or made enquiries things were actioned right away. Very good all round, thank you.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Invaluable help and guidance. Thank you

I cannot thank all the team enough at Clyde Property. It was my first time selling and they were with me every step of the way. They answered every mundane question I had, they showed kindness and empathy and went out of their way to assist me with outside contractors too. I wouldn't hesitate to use them again!

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Murray says "THAT IS ABSOLUTELY FINE" when he forget to cancel a viewing and causes massive inconvenience to a client!!!

I booked an appointment with Murray Thomson, Byres Rd office.
I arrived 5 minutes ahead of time at the address in Normal Avenue, Jordanhill, on the agreed date
2025-09-04 16:29 by email by himself.
After waiting for a few minutes, before I phoned the office, I asked someone who was moving in if I was at the correct address. It turned out he was moving into the flat I was about to view.. He was unhappy because the place was not cleaned as arranged.
When I spoke to Murray, there were no apologies; he was unkind, disinterested, and couldn't care less. He hadn't even bothered to cancel my appointment. In fact, he stated, "THAT IS ABSOLUTELY FINE", when I explained where I was, waiting for him, and having been informed by the new tenant that the flat had already been let.
I have been in Glasgow for 6 weeks. This is my first bad experience in a city where everyone is kind, polite ans friendly"
Avoid him!

16 September 2025
Unprompted review
Clyde Property logo

Reply from Clyde Property

Thank you for taking the time to review your experience with Clyde Property Letting. I am sorry to read of the dissatisfaction you describe in relation to the viewing arranged at the property in Jordanhill.

We pride ourselves on customer experience and as such I would be keen to have a further discussion with you in terms of your experience. Please contact me on 0141 576 8500 or at judy.graham@clydeproperty.co.uk

Rated 5 out of 5 stars

First class

First class service from start to finish; the team couldn’t have been more helpful in both the buying and selling processes. Excellent communication and super friendly along the way; bravo 🙌

11 September 2025
Unprompted review
Rated 5 out of 5 stars

I initially rented out my property…

I initially rented out my property which was done to a very professional standard,they gave good advice which I followed and had a stress free rental.
Unfortunately my plans changed and I decided to sell and to me the natural path was to use Clyde.Property listed around the 14th august,sold and money into my account around 5 weeks later

14 August 2025
Unprompted review
Rated 5 out of 5 stars

Clyde did what it said on the tin !

With Clyde they did exactly what they said they would do. Got our property (in G13 ) on the market in a week, handled viewings and kept us informed throughout. Found us a buyer quicker than we had hoped, All the Clyde personnel proved to be courteous, helpful and responsive. All three aren't that common these days 🙂

8 September 2025
Unprompted review

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