Liked the products but put off purchasing licenses by rude pre-sales staff. If pre-sales is like this, makes me wonder what support is like afterwards? Also they make it seem like they are doing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Provides a good DIY cloud backup solution. Supports dozens of cloud service providers, file versioning, encryption, and does not leak meta data by encrypting file names (that last one is possible on s... See more
Best CrashPlan replacement that I could find (together with BackBlaze B2 as the cloud storage target). Some issues with very large file counts with Hybrid backup, but I worked around by simply making... See more
Used it for years no issues but this year the payment didn't work but the website would not allow re-payment. This was raised as an issue with support and I tried to pay but after calls, many emails,... See more
Company details
- Cloud Storage Service
- Cloud Computing Service
- Computer Accessories Store
- Data Recovery Service
- Software Company
Written by the company
MSP360 Managed Backup is an easy-to-use solution with centralized management, monitoring, reporting and free web-based remote access. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.
Contact info
6425 Living Place, Suite 200, 15206, Pittsburgh, United States
- +1 415 301 7773
- contact@msp360.com
- www.cloudberrylab.com
2.5
Poor
91 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It is the ideal product for a Backup to …
It is the ideal product for a Backup to an S3 (Bucket) Storage! I like the many settings such as compression when uploading.
1 February 2018
Unprompted review
great app used for ages.
29 January 2018
Unprompted review
Incredibly hit & miss (But mostly miss)...
Incredibly hit & miss
I have been using some of their products for some time now, and they are shockingly unreliable.
4 out of 5 times that I try to copy/move something to S3, their software just sits and does nothing. After trying again a few times, eventually it works.
I have been unable to find any common thread in the instances where it doesn't work.
I have tried it across different buckets, from different machines, copying and moving; it seems entirely random.
In conclusion, not a product worth spending time or money on.
Edit 1 - 21/12/2017:
I have now given up on their products entirely. I think the 1 in 5 success rate I had was a fluke, as it went down to 1 in 20 or so. It was easier for me to program scripts in AWS CLI to do what this program was meant to do then keep trying.
Edit 2 - 21/12/2017:
The reply Cloudberry asking me if I have opened a support case is hilarious, and one of the reasons they only get 1 star (But I forgot to add it in my original review. You can't ask them for support unless you're a paying customer (and I am glad I didn't waste my money on software that doesn't work). Instead they direct you to some generic forums for IT questions. this wouldn't be so bad if they had their own dedicated sub-forum, but since they don't, you're on your own...
Good luck with that...
(This is also why I've reduced this to a 1-star review)
13 December 2017
Unprompted review
Reply from MSP360 Managed Backup
Hello Lars!
Sorry to hear about your Experience.
Please specify which product you were using, the support case if you opened such.
If you haven't opened a support case, please send us logs from the software. We need to investigate the case.
We have our own sub-forum on Reddit: https://www.reddit.com/r/Cloudberrylab and we are constantly monitoring it and work there with our customers.
That info can be found here: https://www.cloudberrylab.com/support.aspx
Complicated at first, but it works smoothly
At first you have to learn how to use the software. But then you're protected. Really: CloudBerry protects your data and works seamlessly. And it doesn't cost that much.
25 October 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.