Liked the products but put off purchasing licenses by rude pre-sales staff. If pre-sales is like this, makes me wonder what support is like afterwards? Also they make it seem like they are doing... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Provides a good DIY cloud backup solution. Supports dozens of cloud service providers, file versioning, encryption, and does not leak meta data by encrypting file names (that last one is possible on s... See more
Best CrashPlan replacement that I could find (together with BackBlaze B2 as the cloud storage target). Some issues with very large file counts with Hybrid backup, but I worked around by simply making... See more
Used it for years no issues but this year the payment didn't work but the website would not allow re-payment. This was raised as an issue with support and I tried to pay but after calls, many emails,... See more
Company details
- Cloud Storage Service
- Cloud Computing Service
- Computer Accessories Store
- Data Recovery Service
- Software Company
Written by the company
MSP360 Managed Backup is an easy-to-use solution with centralized management, monitoring, reporting and free web-based remote access. The platform is natively integrated with AWS, Wasabi, Backblaze B2, and Microsoft Azure to enable best-in-class data protection for Windows, Linux, macOS, VMware, Hyper-V, Microsoft 365, and Google Workspace.
Contact info
6425 Living Place, Suite 200, 15206, Pittsburgh, United States
- +1 415 301 7773
- contact@msp360.com
- www.cloudberrylab.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Full featured software
Full featured software. Would be useful if they provided backup and restore templates to make it easier for first time setup etc.
CrashPlan replacement.
Best CrashPlan replacement that I could find (together with BackBlaze B2 as the cloud storage target). Some issues with very large file counts with Hybrid backup, but I worked around by simply making two backups - one to local NAS, one to cloud, so in practice this does not really matter. Upside of doing image based backups too, so you can have both your important files versioned and backed up often and full image of your OS drive for recovering any disaster there.
Full featured software
Full featured software. Responsive customer support.
CloudBerry has filled the server sized void in my life
CloudBerry has filled the server sized void in my life after CrashPlan ended their consumer backup product. Paired with BackBlaze, I've ended up paying around the same cost for more features. Thanks!
Great Automatic Backup Solution for a Freelancer
I was having trouble connecting the CloudBerry to my mapped network drive to back it up to a B2 Storage on Backblaze. I replied to the introductory email from CloudBerry and a very knowledgeable technician responded, with relevant information within a day! The problem ended up being something very specific to my setup, and I was able to figure it out, but the fact that they were so fast to respond and with helpful information was a big plus.
Very fast technical support. Easy to set up with lots of options.
Detailed explanation for connecting to Drobo would be nice.
It seems like a solid product
It seems like a solid product. I have tested several backup programs so far. Cloudberry seems to have all the features to backup to the cloud and to do complete local backups.
perfect backup tool worth while buying
perfect backup tool worth while buying, works good and stable
Very good backup program
Very, good backup program. I hope the company will continue to improve their backups software.
Thanks.
I wish I could write a glowing review…
I wish I could write a glowing review about Cloudberry but my experience has been less than satisfactory. Specifically, every backup to Google Drive has errors saying files (2) not found. I have searched for those "missing files" on Google Drive and my computer and I cannot find either one. I have written support and sent them everything they have asked for and the problem persists.
I find it ironic that the Cloudberry response recommends AWS for backups. I am an Amazon Prime Subscriber and I signed up for Amazon cloud storage. However, I have stopped using it because it would never sync with specified folders on my hard drives.
With Cloudberry it is always someone else's fault but, significantly, before you buy their web pages indicates their product works with Google Drive. Now it is Googles problem? I don't think so!
Copied from the Cloudberry web page: Supported cloud storage services:
Popular:
Amazon S3
Amazon Glacier
Microsoft Azure
Google Cloud Storage
OpenStack
Rackspace
Featured:
Amazon Cloud Drive
Azure File
CenturyLink
Cisco
Google Drive
OneDrive
Oracle Cloud
Scality
SoftLayer
vCloud Air (EMC)
vCloud Air (Google)

Reply from MSP360 Managed Backup
Nice app for Backup
Great option for multiple backups
Great option for multiple backups - using Backblaze (first 10gb free). Switched from Crashplan (closed for home users) and Acronis (didn't work properly). Very flexible.
Great product for cloud to cloud and…
Great product for cloud to cloud and…
Great product for cloud to cloud and local to local (NAS)
Rock solid software
I've been trying different software options to backup to my Backblaze B2 account with little luck. Most drop their connections and/or don't use all of my available upload speeds. Not the case with Cloudberry Lab Backup. I've been uploading large amounts of data for many days at a time with no connection issues at all. And Cloudberry is utilizing all of my available bandwidth to do so. This thing is rock solid. The interface allows for a lot of control on how and when you upload files. Which is great for someone who appreciates that amount of control. I highly recommend Cloudberry Lab Backup!
Got it working with Amazon S3 (with compressed files)
Little rough getting it going, but the logs showed me that I had file permission issues that I needed to fix. Once that was fixed, I got it going to Amazon S3. Does exactly what I wanted... compresses and saves my files to another location. The ransomware protection is a feature that also helps me sleep a little better.
Cloudberry backup seems to offer…
Cloudberry backup seems to offer exactly what I'm looking for; utilizing cloud storage without a 3rd party service, remaining in control of my data, advanced options (types of backups, retention policies, a variety of cloud storage options).
Only downside it that you need to spend a fair amount of time figuring out how to tune your backup plans to optimize cost to different use cases
>1TB backed up to Wasabi
>1TB backed up to Wasabi. Great speed. Great support when the backup failed (my fault, I had some messed up files)
So Far so Good
I have been backing up huge music folders to BackBlaze B2 and everyhting seems to be stable and reliable during the trial.
Looking to eventually replace BackBlaze desktop client with Cloudberry for daily backups.
Great range of features for power user
I have been using Cloudberry desktop for the last week as a replacement to Crashplan (since the removal of their home product). Cloudberry desktop is one of only a handful of providers that offer a solution that caters to my needs as a home user that has a large number of devices to backup on multiple operating systems (10 devices - Windows and Mac) to cover the whole family from data loss while keeping costs reasonable.
By having a large range of providers you are given the choice to choose a storage provider that meets your needs and price range. Despite all this choice, setup is a breeze with a simple wizard based process that is almost identical between the Windows and Mac versions. This makes it easy for even users with basic IT knowledge to create their required backup plan.
Best Local and Cloud backup solution
Great product for cloud to cloud and local to local (NAS)
I have been manually uploading files…
I have been manually uploading files from my NAS to Google Drive, because I don't have the NAS connected to my computer. I am doing my initial upload, and everything is working great so far.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







