Close Brothers Group Reviews 7,022

Everything went great, start to finish. Courteous, helpful, knowledgeable. Only criticism I have is the experience was to quick, I was at work unable to respond to emails phone calls and texts, always... See more

Simple generally. Found website never let me log in as I always got a warning I had used the password I last 24 passwords. Not sure that ever changed. Don't like charges for changing number plate.... See more

What a great company have had car finance with close brother's a few time's over the year's and can honestly say it's been an absolute pleasure to be a customer, if i've ever had a problem it has been... See more

This firm looked after me when I couldn't get finance elsewhere. Intersest payments was reasonable. Just wanted to say Thanks for helping me 4 years ago when I desperately needed another vehicle for... See more

I am very impressed with the professional way your company works, all my dealings so far have been explained fully with lots of helpful advise also added. I look foward to our ongoing relationship... See more

Nightmare with proof of identity. Asked for same information 3 times. Code for registration sent by Close Finance incorrect and crashed the online interface. I gave up dealing with the telephone o... See more

My loan was arranged by the motorcycle sales person who found me the best rate available. The loan was set up very quickly, needing just a copy of my licence and a recent utilitybill. I have used Cl... See more

I bought peugeot rcz r and the dealership a aspi specialist cars sold me a car whit trouble in engine After they don't want accept the car return I try to return the car after done two di... See more

My loan was arranged by a motor dealer who found me the best rate available. The loan was set up very quickly, needing just an e signature. Other than that I have had no need to contact Close Brother... See more

Unfortunately had a bad experience financing my car as it turned out to be not fit for purpose. On a brighter note close brothers fought my side to the end and got the dealership to take the car back... See more

So far, very good. Quick, simple application with super fast response. Been kept up to date throughout the whole process and also given all the extra information needed.....answering my questions be... See more

This is specifically about Close Brothers - Vehicle Hire division. Close Brothers are painfully rubbish at doing a simple job, such as communication with a client. We have had a vehicle down for 3... See more

When I applied I really had no expections. But my application was dealt with very professionally and quickly. I was advised constantly about the process, and was kept in the picture at all times.... See more

I’ve had an extremely stressful time with our Car dealer who was supposed to pay off our previous Car Finance to Close Brothers 1 month ago but hadn’t. I only realised this when Close Brothers contac... See more

Absolutely horrendous... Cancel your direct debts... Ask to extend your finance to end of your contract- Got told- yes no problem we can do that. Now its weve never done this nothing written dow... See more

I had a very good experience purchasing my first car with car money, peter was very nice and so helpful. I recommend car money to anyone getting their first car because they make the process simple an... See more

Fantastic team especially Daniel who took me through everything step by step plus gave me up regular dates regarding my finance I applied for , I had used this firm before, a very very long time ago... See more

Your phone call was welcomed. I was at first surprised as I had not read your e mail beforehand that a welcome call will be coming. A prompt set up for the loan whilst at the car dealer was also a res... See more

Very easy to get car finance through these guys. Yet when the car you bar has serious engine problems only to discover im driving an illegally modified car. (Ad blu tank removed) it takes months to g... See more

Absolutely amazing experience! Thank you so much, Pumza ,your effort and dedication truly made a difference. The staff are always kind, friendly, and very helpful. Kudos to the entire team for prov... See more

Had two cars with close brothers had no problem with them what so ever exellent service helpful staf you phoned for any information would use them again.

Great experience arranged finance for first car which I decide to cancel because garage messed me around,they had no problem cancelling it for me and arranged again for another car with no problems a... See more

Bought a car from a local car sales close to me the owner showed me the payments that i thought wete very good. Aplied for finance and got an answer in less than 1 hour. Agreed to the terms and within... See more

I have had zero problems with this company from the get-go (for the last 4 yrs). They were extremely helpful when I was hit by another car, which caused expensive damage to my car. I couldnt have aske... See more

It was a simple and easy decision. I was able to ward-off other competitors that had an interest in the same car. I had a breakdown and already spent a lot of money on repairs. The promptness and str... See more

I also want to highlight Close Brothers, who continue to be a top lender in my experience. I’ve always had great interactions with them — professional, reliable, and easy to work with every time. Th... See more

An excellent company for car finance very easy transaction not had any reason to call so cannot comment on customer service. Sure it's great also.

I am very pleased with your services, you have an excellent customer service. Being my first time, it felt effortless. I will say overall excellence.

Very good had to pay bit more deposit than i wanted but did nt mind as brought my monthly payments down to whats affordable and makes me happy

Financed my Audi with them for 5 years ,at the time finance rate was great and payments where always taken accurately and on the same date , would use again

I brought a car with the help of Close Brothers finance. I paid on time for 4 years, didn't hear from them, and I never needed to contact them. I decided to pay the settlement fee a year before my fin... See more

They are an amazing company they helped me buy my new car i had a good credit report but some of the most common company wouldn't help me . I would recommend them

From time I got my car close brothers kept me informed throughout ,informed me with letters each year. I had not issues during my time with my payments and a smooth 4 years which went quickly. A big t... See more

Absolutely horrendous!! I tried to cancel my Policy, after finally getting hold of a 'real person' you are passed here there an everywhere. A simple job , or so i thought. I've had to give my personal... See more

Quick easy and very straight forward, everything handled really well and communication was brilliant every step of the way

Appalling customer service. Nearly 4 weeks after making my final payment I still don't have a settlement letter confirming. Each time you call customer service you speak to people that clearly have no... See more

Disappointed with Close Brothers, all good to start with easy transaction to buy my car can’t fault this part. My issues started when I wanted to pay my loan early. They make it difficult and the pena... See more

Finance Agreement was easy to set up, once this was completed, I had to ensure the payments were made each month, that’s all. Close Brothers gave me a statement of payments/how much I still owed. Opti... See more

Have just become a customer of Close Brothers to complete the purchase of my car. The procedure was completed quickly and easily with their very helpful and knowledgeable staff. The security was very... See more

Totally unprofessional service. Hard to get hold of them on the phone. Unable to understand my query, need to repeat multiple times. Diverting back and forth between the insurance company and their... See more

Dealer said I was top tier credit rating and car was purchased on the day of pick up As I was driving away the dealer ran outside to tell me to wait as Close Brothers wanted 3 months bank stat... See more

Wouldn't accept a payment from me. Rang insurance and paid them all sorted close brothers and their employees do not listen, totally unprofessional and clueless. Keep clear. Im looking at other revie... See more

Absolutely appalling company. Tried to settle my agreement today following previous attempts over the last 2 months. I requested a figure to settle in full and close the account. They gave me an amoun... See more

My experience with close brothers is excellent, it’s quick and easy and staff are very friendly and very helpful to achieving my goal to own my 1st Ducati Monster

I find Close Bros easy to deal with and work with. Good access to your account, easy to understand and if needed good direct comunication.

Went to see my car Tuesday afternoon and went to pick it up Wednesday morning very smooth transaction keept in the loop from start to finish 👌

Missed a payment due to being out of work and where I have endorsements me insurance was over 315 a month for a 1.4 car. Now I can't even get into work or take kids to school etc as this scamme... See more

My experience I have to say was an absolute delight and started when I enquired about a Range Rover Evoque at a local dealership and not even 10 minutes after that I received a phone call from a very... See more