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Clonezone Reviews 

1,351
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, the excellent online ordering process, and the wide range of top quality products available. Many shoppers also deeply appreciate the friendly staff members, the smooth store collections, and the discreet packaging which ensures complete privacy. Some reviewers were not happy with order fulfillment issues, mentioning significantly delayed shipments, missing items, or receiving incorrect product sizes. A few customers additionally noted frustrating communication difficulties, stating they received absolutely no response after trying to contact support regarding missing deliveries.

What people talk about most

Product

Reviewers mention positive feedback about product quality and describe items as being exactly as described... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and discreet... See more

Service

Users describe positive interactions with service, consistently noting excellent and smooth experiences.... See more

Order

Customers consistently note ambiguous experiences with order processes. Many people praise the easy website... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items that are well-described... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Never had an issue with the company and delivery is usually always quick. With a wide selection of items available and offers on items spread out all year round you can't really go wrong shopping here... See more

Company replied

Rated 5 out of 5 stars

I genuinely love clonezone! its definitely my number 1 shop for anything kink related from rubber to puppy play they have absolutely everything. they sell such high quality brands like Cell Block 13,... See more

Company replied

Rated 5 out of 5 stars

Have ordered online and go to the shop when in London always something new to try or experience which makes me ‘keep coming’ - back to the shop. Toys, rings have purchased ‘loads’ could be said I have... See more

Company replied

Rated 5 out of 5 stars

I've had great support from both Cheryl and Diego as I was searching to acquire some items that were out of stock, prior to my holiday. Emails and calls went back and forth, resulting in my purchase o... See more

Company replied


Company details

  1. Sex Toy Store
  2. Adult Entertainment Store
  3. Clothing Store
  4. Fashion Accessories Store
  5. Sportswear Store

About Clonezone

Written by the company

Clonezone has been serving and trusted by the queer community, alongside the sexually and kink-curious, since 1982, making us the UK’s original and favourite LGBTQ+ lifestyle store and adult store 🏳️‍🌈 🏳️‍⚧️



From gay sex toys to designer underwear, jockstraps, lubes, fetish gear and fashion, we’ve got everything you need to play, explore and express yourself.



Clonezone brings you the best in gay sex toys, fetish gear, and erotic fashion. Shop everything from anal toys, dildos, cock rings, and chastity cages to leather, rubber, pup play, and electro kits. We also stock designer underwear, jockstraps, and harnesses from top brands like Mr S Leather, Topped Toys, Nexus, and KINK3D - all handpicked for quality and pure pleasure.



Shop online at Clonezone.co.uk or visit us in-store at Soho, Birmingham, and Manchester.

FREE UK Returns

Written by the company

Changed your mind? No worries. You can take advantage of our quick and easy FREE returns process at Clonezone. Send back any unopened, unused, or unworn item (with tags or packaging intact) within 30 days for a refund or exchange.

NO EXTRA FEES on International Shipments

Clonezone ship orders using a duties-paid service.

NO IMPORT FEES!

Ordering from outside of the United Kingdom? Shop stress-free! When you pay for international shipping at Clonezone, that’s it - there are NO customs charges or surprise fees on delivery.

The only price you pay is the one you pay at checkout.


Contact info

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15% OFF at Clonezone

Use the link to shop at Clonezone with 15% OFF automatically applied!

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,351)

193 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Contacted to ask me if I was happy with…

Contacted to ask me if I was happy with a purchase 3 days after my original purchase X delivery was supposed to be 3-5 working days,10 days later I had to contact them about my item and they had no clue what I was in about so I had to find them all the information they needed , they the sent out the original item which arrived I today 14 days later

17 March 2026
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Reply from Clonezone

Thanks for your feedback. We are sorry that one of your items from your order was delayed due to the packaging issue discussed and did not arrive in the 3-5 working days as the other items.
We did need to ask for the information, which was your order number when you followed up, as it came through on a new email thread, so the previous details were not there.
Apologies again for the delay in shipping.

Rated 5 out of 5 stars

Very helpful staff

Bought new some briefs, socks and a toy and the staff were really really helpful! I had wanted to try poppers so Cris had kindly explained to me the different options and what best to try because I was new to using them.

21 March 2026
Unprompted review
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Reply from Clonezone

Thanks so much for leaving us a review. We are glad you had a great experience in our Manchester store. :)

Rated 5 out of 5 stars

No hassle international order!

My order arrived quickly (to Canada), shipping covered duties, no extra fees to pay. Ordered the 120mm ball stretchers and the quality looks great, edges seem soft enough for long term wear. Would order again if 90mm weights were in stock, happy with my order!

12 March 2026
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Reply from Clonezone

Thanks so much for leaving us a review! Hopefully we shall have the 90mm back in stock soon for you to try.

Rated 5 out of 5 stars

Wrong choice

The item that I ordered was too big for me.

25 February 2026
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Reply from Clonezone

Thanks for leaving us a review. Please feel free to contact our customer services if you would like us to change the size for you and return the one that is too big. We are happy to help with that. Thanks.

Rated 5 out of 5 stars

Cheryl was amazing

Cheryl was amazing!
I placed an order for a hat. It was for a friend who went on holiday 2 days later but I somehow mixed up the billing and shipping addresses. I emailed to explain the situation and ask if it could be resolved. Even though I emailed about 10 minutes before the cutoff time for next day delivery, Cheryl replied quickly and fixed it for me so my friend got his hat in time for his holiday.
Very happy customer here. I've shopped both in store and online and only ever had good experiences

4 March 2026
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Reply from Clonezone

Thanks so much for leaving us a review! Very pleased to hear we were able to help sort out the issue quickly for you and everything got to you for your friend in time! :)

Rated 5 out of 5 stars

Great place to shop ;⁠-⁠)

Easy to navigate website, plenty of choices, very competitive pricing. Purchasing was straightforward without any fuss.. everything arrived well packaged and delivery was prompt.

16 February 2026
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Reply from Clonezone

Thanks so much for leaving us a review! It is appreciated. :)

Rated 5 out of 5 stars

Helpful staff!

Went into the Soho store looking for a present for my boyfriend. I wasn’t sure what I wanted exactly & the choice was a little overwhelming but Bradley took the time to explain the products & help me decide - & bf is thrilled with the purchases!

7 March 2026
Unprompted review
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Reply from Clonezone

Thanks so much for your review. We are very pleased to hear about the great service you got in our Soho branch and glad you liked the products. :)

Rated 4 out of 5 stars

Shopping Pleasure

Availability of items to the UK market.Delivery needs more clarification. Is it DPD or Royal Mail tracker.It cannot be both?

15 February 2026
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Reply from Clonezone

Thanks for leaving us a review and for your feedback. Sorry for the miscommunication with the tracking. We had an issue with our website and the tracking links were getting muddled. We hope you liked your order.

Rated 5 out of 5 stars

Really quick dispatch and delivery

Really quick dispatch and delivery. The packaging is discrete as well so no need to worry about people seeing the package.

Would recommend.

20 February 2026
Unprompted review
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Reply from Clonezone

Thanks so much for your review!

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