Clockwork Removals and Storage - Sheffield Reviews 

164
TrustScore 5 out of 5

4.8

Unit 1, Garter Street Industrial Centre, S4 7QX Sheffield, GB


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Rated 5 out of 5 stars

Tom and Luke were brilliant throughout. I had loads to move and splitting it between storage and new house meant it could have been a nightmare. Only two boxes ended up in the wrong place. Tom was ab... See more

Company replied

Rated 5 out of 5 stars

We were happy with the service provided from the quoting and information stage to the guys who moved everything on the day. Everyone we spoke to was helpful in answering our queries and organising wha... See more

Company replied

Rated 4 out of 5 stars

Really amenable office team and on site team. Slight issue that the team set off to the new property before completely emptying the house and confusion around what was and wasn't to be dismantled, but... See more

Company replied

Rated 5 out of 5 stars

Thanks to Lee, Dane, Reagan and Sam for my parents house move this week. They were polite, efficient, good humoured and made a stressful process much easier than I expected. Not one item was chipped o... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

Clockwork Removals provides industry accredited and fully insured removals, storage and packing services throughout Yorkshire, Derbyshire & Nottinghamshire for individuals, families and businesses. We have a network of branches across the UK as well as an international service centre to help our customers relocate across the world with minimum difficulty. At Clockwork our highly trained teams also offer expert removal services for specialist household and business removals.

Written by the company

Experience and Expertise
With over 25 years experience we know that the key to delivering an excellent service is to ensure our staff are trained and experienced in their work. That is why we play an active role in the shaping of the industry and are a member of the British Association of Removers (BAR) as well as their Overseas and Commercial Moving Groups. Our international service centre based in Glasgow is a member of the FIDI Global Alliance, a global network of trusted international movers.
Our Services
Moving home can be a stressful time for many and so it’s important to find a removals company who can offer you a seamless service. As well as household removals we provide full packing and wrapping services, long and short term storage and our highly trained teams also offer expert removal services for specialist household and high value items. Our international service centre has relocation, storage and export packing services throughout the world and our commercial teams plan and execute business moves of all sizes including IT and specialist relocation.

Contact info

  • Unit 1, Garter Street Industrial Centre, S4 7QX, Sheffield, United Kingdom

  • 01142 751 020
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Award Winning Service | 25 Years Experience | Industry Accredited

4.8

Excellent

TrustScore 5 out of 5

164 reviews

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4.8

All reviews

(164)

228 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Great couple of chaps came and packed everything inside the house on the Thursday, all neat and stacked up in various rooms. Next day four guys turned up, dismantled things that needed dismantling, along the garage and garden stuff, all this then went in the big lorry and unpacked the other end in about 3 hours, a really great bunch of chaps, keep them fed and watered! First time we’ve moved without doing it ourselves, really recommend it.

6 July 2023
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Reply from Clockwork Removals and Storage - Sheffield

This is really good to hear, it really helps keep move day as stress free as possible.

Rated 5 out of 5 stars

Every aspect of the move went well no…

Every aspect of the move went well no problems whatsoever. The lads on the van worked really hard and managed the move in one day. Considering a 235 mile move I was impressed. Would recommend to anyone moving home.

3 July 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the recommendation, we are delighted to have been of service.

Rated 1 out of 5 stars

I would not recommend this company.

This was part of an International move and Clockwork were responsible for the packing. In our opinion the crew that came to collect the load were not very professional. There was very little liaison between the packers and the client. When we received the load in Spain, with a delivery company it was immediately noticeable that the company delivering the load were far more professional and helpful.
We immediately advised clockwork with photographic proof of very poor packing and breakages. All clockwork did was pass us on to the Insurance company which also showed little interest what had happened especially when you have paid a large amount od Insurance cover, having just arrived in a new country the Insurance wanted the customer to do all the leg work and they paid as little in compensation as they could. As the title suggest's we would not recommend Clockwork removals.

5 June 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

Hello,
Thanks for taking the time to leave a review, we really do appreciate all feedback. This is especially so as we note you have been a returning customer to us for five of your previous moves.
Once an insurance claim has been made this is passed straight on to our insurance company who deal with it – this is our company policy and means claims can be dealt with quickly by our specialist insurer.
We do apologise if you felt your move wasn’t up to the same standard as the previous moves. We have passed this on to the branch.
Many thanks, Clockwork

Rated 5 out of 5 stars

Lovely company to deal with

Lovely company to deal with. Surveyor made an accurate assessment of what was needed and the removal team were extremely professional.

18 May 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much for this review!

Rated 5 out of 5 stars

clockwork class

Easy to book friendly staff arrived on time very efficient and professional moved us from Sheffield to Bridlington without any fuss all unpacked in no time .
The guy,s were brilliant would be happy to have them again no worries .

28 April 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for this review, we are delighted to hear the process was easy to book and efficient.

Rated 5 out of 5 stars

Great company, great guys on the day.

My recent move went without a hitch, thanks to the guys that moved me. They were efficient, didn’t waste time and were extremely helpful all day.
Everything was put where I asked and my furniture was rebuilt quickly.
I would definitely use this company again and recommend it to others.

3 May 2023
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Reply from Clockwork Removals and Storage - Sheffield

What a fantastic review - this is all really great to hear. Thanks so much.

Rated 5 out of 5 stars

Tops lads

Tops lads. Never complained. Timely work

30 March 2023
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Reply from Clockwork Removals and Storage - Sheffield

Brilliant!

Rated 5 out of 5 stars

An easy and relatively stress free…

An easy and relatively stress free moving day
Thoroughly nice men who were cheerful, hardworking and very helpful

27 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

We are delighted to hear all this, thanks.

Rated 5 out of 5 stars

Really good service from Clockwork…

Really good service from Clockwork Removals, super helpful and friendly. There was one item which was damaged in moving (and they had prewarned me it already had a crack on it and would possibly break further before they even moved it), which they then fixed as soon as it got to the new place.

7 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thanks for the feedback. Yes, due to the nature of what we do sometimes items can get slightly damaged throughout the moving and transit process. As you mentioned, our crews do try and flag this before the removal and it is great to hear they fixed it at your new home. They are a handy lot!

Rated 5 out of 5 stars

The guys were very professional from…

The guys were very professional from start to finish. The surveyor was excellent, the removing guys were careful with our stuff. All in all, an altogether pleasant experience at a stressful time (moving house!!!).

18 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

We are really glad the process was excellent, we understand this is such a stressful time for our customers so we try and keep things as stress free as possible.

Rated 5 out of 5 stars

I've used these twice over the last 2…

I've used these twice over the last 2 years and they've been perfect and in my view gone above and beyond their scope and especially the last time I used them with the bloke and his 2 sons.

27 April 2023
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Reply from Clockwork Removals and Storage - Sheffield

This is great to hear - thanks so much for coming back to us. We hope to help you again some time soon.

Rated 5 out of 5 stars

Very impressed customer

Me and my daughter were very impressed with how smoothly the move was and how the staff were very helpful, especially as we as carers were moving a severely disabled person to their new home. The removal men did everything as instructed and were understanding of the pressure we were under to make sure everything was as stress free as possible for our disabled client. We are so glad we chose Clockwork removals!

14 June 2023
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Reply from Clockwork Removals and Storage - Sheffield

Thank you so much for this review. We are really pleased our crew were helpful and understanding for your move.

Rated 1 out of 5 stars

DO NOT use this company

DO NOT use this company! We originally had our furniture stored with AB Castle, Sheffield but were advised that they could no longer provide us with storage facilities - it would be transferred to a company called Clockwork. We had an option to move the furniture elsewhere, but we decided to stay with Clockwork due to AB Castle’s recommendation. Big mistake!

When we no longer required the storage facilities, we have notice to Clockwork and made arrangements to collect our goods. This is when we found out that they had subcontracted to Speights AND at a fraction of the cost - £9 per week +VAT as opposed to the £16 per week +VAT Clockwork were charging us. We also found out that Clockwork had advised Speights that they could charge them more - if they wanted to!

Despite the fact that Clockwork were no longer storing our goods, they were still charging us full price for a service they had contracted out cheaper elsewhere.

They are an absolute scam of a company. AVOID AVOID AVOID!!

21 June 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

Thank you for your feedback, we are sorry to hear that you feel that Clockwork hasn’t provided the service you were hoping for. We have investigated this matter fully and can see that our Branch team have been in touch with you directly, to address your concerns. We understand that when the previous owners AB Castles terminated your contract we offered you the option to move your effects at your own cost into a cheaper storage solution or to take over your storage at the same rate that you were previously paying and move it from the AB Castles warehouse at our own expense. We did make you aware that your effects were being stored at another warehousing provider when you requested access to your effects, as our own warehouse was full to capacity and we didn't want to turn customers away, but the cost would remain the same as your original agreement with AB Castles, despite our costs associated with moving your items. This was all set out in your contractual terms and conditions and we always ensure we adhere to the professional trade body of the British Association of Removers.

Rated 5 out of 5 stars

Clockwork Removals were fantastic

We would highly recommend Clockwork Removals, Sheffield.

Our planned move from Sheffield to York on Tuesday 11 April was not as straight forward as it should have been.

Clockwork were truly wonderful in adapting our removal needs. Special thanks to Dave in the office for his understanding nature and advice. Also the wonderful men who loaded and unloaded all our possessions with care.

Linda

11 April 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

Thanks so much for this lovely review. We will pass on your kind words to the team. Best wishes in your new home.

Rated 5 out of 5 stars

Excellent service throughout

Reliable, thorough, professional, friendly service - we had pack-up service, remove, storage for 6 months , then deliver back from storage. This is the 3rd time we have used Clockwork and we wouldn’t dream of using anyone else. They take greater care of our stuff than WE would!!!!!!!!!!

20 March 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

Fantastic! Thanks so much for your continued loyalty we really appreciate it.

Rated 1 out of 5 stars

Service not provided and no refund received

I booked with clockworks with a cancellation insurance as my moving date wasn't confirmed. When the move changed dates, clockworks we're not available on the amended date so I asked for a refund to be able to book with a different company, was told yes, this wasn't an issue. I have now moved to my new house with a different company, and after several calls and emails clockworks have still not refunded me, I am owed above 900£ for a service I didn't get and had insurance against this in case this would happen. WOULD NOT RECOMMEND.

10 February 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

We really are sorry for the delay in processing your refund. The full refund is in your account now and we can only apologise for the delays in the banking system. Best wishes in your new home.

Rated 5 out of 5 stars

Friendly and efficient

When I was looking for a removals company, Clockwork removals was the only company that offered me an in person survey and quote at a time that suited me. The survey was carried out very professionally by someone who clearly had a lot of experience of judging the amount of space we would need, and the quote arrived very quickly afterwards. The online system for accepting the quote was incredibly efficient and the team in the office were very polite and helpful in arranging a moving date. The customer service was excellent from start to finish. Lee and the team who helped us on the day were very friendly and hardworking and they gave us some great advice for dealing with the solicitors in order to get moved that day. David in the office was very efficient and courteous and immediately made me feel at ease despite the stress of the day.

18 January 2023
Unprompted review
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Reply from Clockwork Removals and Storage - Sheffield

This all sounds brilliant, thanks so much for taking the time to review us. We are delighted to hear all this.

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