Clifton Cameras Reviews 

1,869
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery services and the exceptional packaging that ensures delicate equipment arrives safely. People consistently highlight that the staff members are extremely knowledgeable, friendly, and provide brilliant guidance both in-store and over the phone. Buyers also appreciate the competitive pricing and the seamless process when purchasing or trading in photography gear. Some reviewers were not happy with occasional delivery delays, stock discrepancies listed on the website, and frustrating courier experiences. A few customers also noted receiving packages damaged in transit or encountering unexpected communication gaps regarding orders.

What people talk about most

Product

Customers expressed great satisfaction with the products, highlighting fantastic performance, competitive... See more

Service

Reviewers mention positive feedback about service, frequently highlighting prompt and responsive... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive next day or... See more

Order

Users describe positive interactions with order, highlighting a swift and straightforward online purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A great day at the Swarovski Optik Day in Clifton Cameras Cheltenham store 18/03/26. Really looked after by all the staff at Cliftons & the Swarovski rep too. Tried out Swarovski Bino's & Spotting... See more

Company replied

Rated 5 out of 5 stars

I am not good with names, however I was dealt with by 2 superb members of staff, one who kept finding different straight spotting scopes for me to look at and if I had the money would have probably wa... See more

Company replied

Rated 5 out of 5 stars

Fantastic service provided by Clifton Cameras and brilliant support from Aled, who helped me upgrade to the world of mirrorless and now helping my Dad too. A brilliant range of discounts too and an ex... See more

Rated 5 out of 5 stars

Very helpful on the phone on a Saturday morning to guide me through getting a discount on website and arranging Sunday delivery. Packaging was superb and DPD f... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Photo Lab
  5. Telescope Store

Written by the company

Clifton Cameras are the leading independent digital camera dealer in the UK. We offer Digital Cameras, SLR Lenses, Binoculars, Scopes and More. Best prices and service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(1,869)

201 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What awesome service

What awesome service! A new camera had been announced for release just before my holiday - contacted Clifton who were super helpful and arranged for shipping on day of release in time for my holidays - fastest camera slingers on the web! ☺️

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Contactable online shop

Bought a smart telescope which got damaged on delivery by the courier.
Clifton cameras were always there at the end of the phone to solve the problem and issue a replacement.
Will 100% use again in the future

1 August 2026
Unprompted review
Rated 2 out of 5 stars

Placed an order (£399) that the website…

Placed an order (£399) that the website said was in stock, on a Monday with a next day delivery - expecting Thursday/Friday delivery.

Friday afternoon after no response I emailed asking where it was and was told that they’re currently waiting for the item via their supplier. I ordered specifically because it was in stock and for a birthday present. Not ideal.
Communication was good, just waiting for a refund!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Purchased the Fujinon TS-L 2040…

Purchased the Fujinon TS-L 2040 binoculars, which have simply exceeded my expectation. And despite being an online order, received great help from Owen over the phone beforehand, and ensured I received before I went away.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Manager went above and beyond

I previously left a glowing review of the store for a previous purchase for the staff going above and beyond, but this fresh new help has eclipsed even that stellar customer service experience.

I had a long issue with a return exchange, but I have to give a massive salute to Simon, the manager at Clifton Cameras, for his exceptional support in a quite distressing situation.

Simon worked hard to sort out a replacement for me and liaised with me throughout the day, keeping me in the know.As a disabled photographer, being without my primary lens is incredibly tough, so this was so reassuring to both know and feel Simon had my back and was helping resolve my situation.

I cannot recommend Clifton Cameras enough—a truly stellar experience and I'm absolutely delighted. Thanks Simon!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb service

Ordered a pair of Leica binoculars at lunchtime on Friday, and they were delivered at 07:40 on Saturday. Well packaged for transit and carefully marked “Fragile”. All-round great service - highly recommend this dealer and would use them again without hesitation.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Purchasing Seestar S30 Smart Telescope

I was looking at ordering a Smart Telescope as a present for my husband. I read and watched lots of reviews online and once I had decided which telescope I wanted I googled suppliers. Clifton Cameras was one of several suppliers that were listed.
I found their website very clear and easy to use. They had the telescope I wanted in stock and had a good offer on the price. They also allowed the customer to pay via PayPal, which is my preferred choice.
I signed up for emails and completed the payment and checked out without a problem.
However, when I opened my emails to check the confirmation I discovered that I had been sent a £10 voucher off my first purchase!
I emailed Clifton Cameras and explained what had happened, not really expecting that anything would happen but I had a very swift response from Owen in the Sales Department, saying that they would refund me £10 on my purchase!
I was delighted.
Postage was free and I had another email informing me that my telescope had been despatched, all within a couple of hours of my purchase.
I have been very pleased by their customer services, the swiftness of the dispatch of my order and the excellent communication that I have received from them, throughout the whole process.
I would definitely recommend them to friends and family and should I need any more purchases of this type in the future, Clifton Cameras will be my first port of call.
Thank you.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Opticron Spotting scope purchase

I am not good with names, however I was dealt with by 2 superb members of staff, one who kept finding different straight spotting scopes for me to look at and if I had the money would have probably walked away with the Swarovski Scope. Friendly, helpful and superb customer service. Highly recommended

18 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your lovely review. We're delighted to hear you enjoyed your visit and that our team took the time to help you compare the different spotting scopes.
It's great to know you found the service friendly, helpful, and informative, that's exactly the experience we aim to provide. We really appreciate your recommendation and hope you enjoy your new Opticron spotting scope. We look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

Outstanding company to do business with

The item I ordered was delivered in less than 24hrs of ordering, with their standard delivery. It came well packed with plenty of protection inside of the stiff cardboard box

19 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your fantastic review. We're delighted to hear your order arrived in less than 24 hours and that it was well packaged to ensure it reached you safely.
We always aim to provide a fast, reliable service, so it's great to know we delivered on that for you. Thank you for choosing Clifton Cameras, we really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Trustworthy dealer, not easy to find these days.

Used camera arrived next day as stated and in perfect condition. Very pleased with the service having used this company before. Fairly priced item and exactly as described on website. Many thanks for being one of the good guys!

18 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your wonderful review and for your continued support. We're delighted to hear your used camera arrived the next day and that it was exactly as described and in perfect condition.
It's especially rewarding to hear that you consider us a trustworthy dealer. We work hard to ensure our used equipment is accurately described and fairly priced, so your comments mean a great deal to the whole team.
Thank you for choosing Clifton Cameras again. We really appreciate your support and look forward to helping you in the future.

Rated 5 out of 5 stars

Customer service help.

After an initial bank problem while attempting to purchase a new Zeiss scope on line, a very helpful young lady; who has a lot at patience helped me through the purchase. The service I received was exemplary, I received my new scope the next day, well packed.
Many thanks

16 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your lovely review. We're delighted to hear that, despite the initial payment issue, our team was able to help you complete your purchase and make the process as smooth as possible.
It's great to know your new Zeiss scope arrived the very next day and was well packaged. We'll be sure to pass your kind words on to the member of our team who assisted you.
Thank you for choosing Clifton Cameras. We really appreciate your support and hope you enjoy your new scope.

Rated 5 out of 5 stars

Excellent service

Excellent service,whether you order on the website or go into the shop,friendly and helpful staff,Owen and the boss were great when I bought my binoculars

15 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your kind review. We're delighted to hear you've had an excellent experience with us, both online and in store.
It's great to know Owen and the team were able to help you choose your binoculars, and we'll be sure to pass your lovely feedback on to them.
Thank you for your support. We really appreciate your recommendation and look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

Canon 18x50 IS Binoculars

Owen, thank you for your professional, quick service and amended price on our purchase of the Canon 18x50 IS Binoculars back in mid June. The binoculars as expected are fantastic.....

12 June 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your wonderful review. We're delighted to hear you're enjoying your Canon 18x50 IS binoculars and that Owen was able to help with both the pricing and your purchase.
Providing professional, friendly service is something we pride ourselves on, so it's fantastic to know your experience reflected that. We'll be sure to pass your kind words on to Owen.
Thank you for choosing Clifton Cameras. We really appreciate your support and hope you enjoy your binoculars for many years to come.

Rated 5 out of 5 stars

Went into the Cheltenham branch asking…

Went into the Cheltenham branch asking to compare a whole host of binoculars. Jonathan was informative and great. He let me try several different models, listened to my purpose of use and made a really good recommendation. I walked out with exactly what I needed and they even price matched to the price I found online. Perfect service.

9 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your fantastic review. We're delighted to hear Jonathan took the time to understand exactly what you were looking for and helped you compare the different binoculars to find the right pair for your needs.
It's great to know our price match gave you even more confidence in your purchase. We'll be sure to pass your kind words on to Jonathan.
Thank you for choosing Clifton Cameras. We really appreciate your recommendation and look forward to welcoming you back again in the future.

Rated 5 out of 5 stars

Great service

Great service. Quick delivery and kept informed at all times. Camera was well packaged. Special mention to Owen who was very helpful to me, great customer service.

1 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your kind review. We're delighted to hear you were pleased with the service, from the regular updates through to the quick delivery and careful packaging of your camera.
It's especially great to hear Owen made such a positive impression. We'll be sure to pass your kind words on to him.
Thank you for choosing Clifton Cameras. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Truly Reliable

I really should have left a review about Clifton Cameras long before now. I bought my first DSLR from them in 2018 and since then if Clifton Cameras have the photographic equipment I want, in stock, I buy it from them. Each time I have purchased equipment from them I have found their service efficient, friendly and their advice is knowledgeable. On the couple occasions that I have encountered issues with goods (neither due to Clifton Cameras themselves) they resolved them quickly and with the minimum of inconvenience to me. Having recently purchased more equipment from them I found that nothing has changed. I highly recommend Clifton Cameras

26 June 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for such a wonderful review, and for your continued support since 2018. It means a great deal to us that you've chosen Clifton Cameras time and time again for your photography equipment.
We're delighted to hear that our friendly service, knowledgeable advice, and after-sales support have consistently met your expectations. It's especially rewarding to know that, when issues have arisen outside of our control, we were able to resolve them quickly and with as little inconvenience as possible.
Thank you for your recommendation. We truly appreciate your loyalty and look forward to helping you with your photography for many years to come.

Rated 5 out of 5 stars

I sold a camera

I sold a camera, a lens, and a tripod by Clifton Cameras. I received great customer service. I got updates on all steps. Quick sales and reasonable prices. I highly recommend this company for both sales and buying. Thank you.

6 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your fantastic review. We're delighted to hear you had such a positive experience selling your camera, lens, and tripod with us.
It's great to know you were kept informed throughout the process and were happy with both the speed of the sale and the prices offered. We always aim to make buying and selling equipment as straightforward as possible.
Thank you for your recommendation and for choosing Clifton Cameras. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

I chose this company because their…

I chose this company because their price for the Seestar was very competitive. There was a glitch with the delivery but they resolved it quickly and kept me updated throughout the process. The customer service team were very helpful and friendly as well as efficient in making sure I got my Seestar. All I need now is a clear sky.
A very good company to deal with.

4 July 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your wonderful review. We're delighted you chose Clifton Cameras for your Seestar and that you found our pricing competitive.
While we're sorry there was a hiccup with the delivery, we're pleased our team was able to resolve it quickly and keep you updated every step of the way. It's great to hear our customer service made a positive impression.
Thank you for your recommendation. We hope your Seestar brings you many amazing nights under the stars. Now all we need is for the clouds to cooperate! We look forward to helping you again in the future.

Rated 5 out of 5 stars

Top class service and products

Top class service and products. Exemplary service from Clifton Cameras, great product (OM 90mm F3.5 Macro) at a very competitive price (and not a grey import as many online retails seem to supply). Posted promptly, well packaged and received exactly as expected. I contacted customer service a couple fo times regarding the item and accessing OM Summer cash-back and the response was swift, polite and actioned perfectly. Highly recommended and will happily buy from again.

29 June 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your fantastic review. We're delighted to hear you were pleased with both your new OM System 90mm F3.5 Macro lens and the service you received from our team.
It's great to know our competitive pricing, prompt delivery, and responsive customer service all met your expectations. We're also pleased we could help with your OM Summer cashback query and ensure everything was resolved quickly and smoothly.
Thank you for your recommendation and for choosing Clifton Cameras. We really appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Flinn is a great ambassador.

I bought a Swarovski ST Balance and pxd a couple of other items. I was served by Flinn who was very pleasant, polite and professional.
A great ambassador for the business.

26 June 2026
Unprompted review
Clifton Cameras logo

Reply from Clifton Cameras

Thank you for your kind review. We're delighted to hear you had such a positive experience purchasing your Swarovski ST Balance and other items.
It's especially rewarding to hear your feedback about Flinn. We'll be sure to pass on your kind words to him. Providing friendly, professional service is something we pride ourselves on, and it's wonderful to know he made such a positive impression.
Thank you for choosing Clifton Cameras. We really appreciate your support and hope to welcome you back again in the future.

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