Cleanstore Reviews 

We had delivery issues and they are hugley helpful and responded quickly and got it all sorted. However, the poduct was damaged, box was a mess, the product had scratches all over it. When i emailed them about it and sent them pictures, I had zero response to any emails. After posting the initial review, I was contacted quickly and it is now all sorted. Their reason for the lack of response is not receiving my emails with the assumption the file was too big. I didn't get any notification that the wasn't delivered so guess we will never know but either all sorted.

Received the wrong item, requested a return, got sent a free drop off no label needed barcode with dhl. Walked 2 miles to the drop off shop only to be told this barcode is FAKE, dhl no label drop off's are QR codes only. Complained to cleanstore, got FOBBED off loads. Raised a ticket with paypal. Paypal said send it back, I did and paypal refunded me.

No customer help at Cleanstore, they just want your money.

the product was exactly as expected, it was a Nilisk after all. Great cleaning power and the patio cleaner attachment was excellent

Ordered k7 Wednesday evening, got it delivered Friday morning. Even better than the 2 to 5 days promised. Kept me informed about the location of the order to the very last moment. Excellent service.
Edit: A few days later I discovered a genuine pricing issue, the young lady I spoke to tried to get hold of one of the senior managers to resolve the issue but no one was available. she told me she would email me once she got hold of someone. I guessed l would probably receive a reply in a few days time, or my query to be forgotten.Half an hour later( or was it 20 minutes ) I received an email and confirmation of an immediate refund .
I think this company understands what customer service is all about. Thank you to the whole team.

Initial pressure washer was delivered in timescale promised on their website. Unfortunately the machine was faulty but Cleanstore arranged for this to be collected from me in very good time without any quibbles & a replacement was delivered to me promptly. Friendly & efficient dealings with customer services throughout. I would have no hesitation in using Cleanstore again.

I have used Cleanstore several times before and I keep coming back because they have good prices and excellent customer services. This time was no different. My order was sent to the courier who confirmed they had received it but they just did not deliver it. I rang Cleanstore customer service who then sent out a replacement order which was delivered. No quibble just excellent customer service.

I rang to ask about a Karcher spare part. Excellent advice and service including where to get it as I am not close to their store. You don’t get service like that at many places

Great products, fast delivery and very good communication from this company. I always buy from them, almost 2 years now, and I never was disappointed.

I placed an order yesterday after being let down by another company.

I input my email address incorrectly so I didn't get any confirmations etc. I phoned today to check on my order, Jodie located my order, checked on the tracking and gave me a delivery time, updated my email address, resent the invoice and tracking details etc without being prompted/asked to do so.

Overall super easy and delivered as promised on a next working day delivery.

Thank you

I placed an order via thier website. No delivery information was detailed in the cart so I continued the checkout hoping to find it and after going to the payment section it stated it would go to a review order but didn't, the checkout just went to a "Thanks for you order page". so I contacted them they said that their order checkout was not giving any delivery info and referring to a review order page that did not exist. After speaking with them I was shocked to their answer, they did not want to deal with this at all and after asking to speak to manager the same reply was given. No matter who I spoke to they kept saying there was nothing wrong, even after I sent screenshots of the entire checkout process. (They said I would get a refund if I send these screenshots showing a error in their checkout) but this was just a gimmick as they offered no solution but just argumentative messages. This is not the customer service you would expect and they refused to give their name.

If a customer buys something from a store and notices an error in the checkout process, you would think the store would be happy to have the feedback to help improve itself. This was not the case and I continued to have very appalling agumentative emails from this shop until my order was cancelled.

Bottom line is this company is was fraudulent and I would stay away. If I could give less than one star I would. An absolute appalling experience I hope never to have again!

I found the sales staff and the organisation as a whole very helpful indeed. They answered my email questions about their products very quickly and honestly. I have bought from them a few times and I'd certainly recommend buying from them.

Excellent service. Website is easy to navigate, delivery was Saturday service and item arrived on time. Will use again.

The product was in stock, at a decent price, and came on time. What more is there to say? All good.

I was extremely satisfied with my order for garden equipment. After being let down continuously by Amazon, Cleanstore processed and dispatched my order quickly. It arrived with free courier delivery, and all at a price that matched every other retailer. Thank you

Customer Service Excellent. I had never ordered from Cleanstore before they were the only place we could find that stocked the product we needed at a reasonable price. Order was dealt with quickly. We had an issue with the delivery company, which was not Cleanstores fault. I emailed Cleanstore and it was sorted out quickly and efficiently. I would definitely use again and would highly recommend.

Great service from cleanstore great delivery too and also kept informed
Products i ordered are really 1st class

Wow! Spare part ordered for Karcher on Wednesday, delivered by Evri on Friday. Super efficient. Well done, would certainly use again

I recently bought a refurbished AVA P40, the box was in a horrendous state, had nothing other than some packing paper to protect it and the machine was damaged with plastic bits snapped off and rattling around inside, they then sent a replacement which also came damaged so now I am getting a refund and won't be using cleanstore again.

Recently purchased Nilfisk P200 Pressure washer. Company was very supportive. The unit needed to be return due to faulty part. Return was ease and Despatch of a replacement impressive turnaround. The support team are professional, helpful and courteous. I will buy again from the company. The price was competitive.

Excellent customer service from placing the order ro receiving the patio cleaner. I had to ring customer service about a glitch with my order.
First class! Highly recommended.