Cleanstore Reviews 

841
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently praise the extremely competitive prices, fast shipping options, and top-quality equipment that consistently arrives well-packaged and protected. Consumers note that purchases are handled smoothly, with friendly staff members providing clear parcel tracking updates and exceptionally prompt delivery service. Some reviewers were not happy with unexpected order delays and frustrating stock availability issues that left items on back order for weeks. A few people also experienced poor communication and unhelpful customer service responses when trying to resolve missing deliveries or refunds. However, these negative situations represent a minority of experiences among otherwise highly satisfied buyers.

What people talk about most

Product

People report positive experiences with product, highlighting great prices, competitive offers, and prompt... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the remarkably fast and... See more

Order

Users describe ambiguous interactions with order experiences, as customer opinions are sharply divided. On... See more

Price

Clients share positive opinions on price, highlighting very competitive costs and the best deals found on the... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers describe the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 Star . 100 % Customer Care . Purchase was the cheapest cost WITH a lovely FREE Gift ( handed to my Father for cleaning his car ) Mirror & Windscreen Cleaner Spray . Very happy with also fast track D... See more

Company replied

Rated 5 out of 5 stars

I have used cleanstore quite a few times over a period of six or seven years usually for nilfisk machines or accessories. Orders are always correct and delivered quickly . Have found their prices... See more

Company replied

Rated 5 out of 5 stars

Ordered some Ninja saucepans. Was sent a free gift of some car wash/wax- best freebie I have ever received. Saucepan set was best price found& delivery was prompt. I did call customer services as ‘mys... See more

Company replied

Rated 5 out of 5 stars

I have a great experience with this company. I ordered a mini high-pressure washer. Refurbished, class B. They sent it quickly with free shipping. The goods arrived in a regular cardboard parcel box.... See more

Company replied


Company details

  1. Cleaning Products Supplier
  2. Vacuum Cleaner Store

Written by the company

Cleanstore provides quality cleaning machinery & products for delivery across the UK.


Contact info

3.9

Great

TrustScore 4 out of 5

841 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(841)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service from Cleanstore we would…

Great service from Cleanstore we would recommend them, and purchase from them again

9 September 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi customer,

Thanks for taking the time to submit a review - it's great to hear you were happy with our service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Great service…

Great service.
Excellent range of products, good prices and super fast delivery.

2 September 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Antony,

Thanks for taking the time to submit a review - it's awesome to hear you were happy with our product range, pricing & speed of delivery!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Excellent Service

First time using this company, will definitely be using again, they answered my questions straight away, delivery was super fast. Lovely company to deal with. One happy satisfied customer.

4 September 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Anne,

Thanks for taking the time to submit a review. It's fantastic to hear you were happy with our customer support & delivery service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Just what I needed for an easier life!!!!

I began searching for a Karcher cordless vacuum cleaner and came across the model I was looking for at a good price at Cleanstore! The vacuum cleaner was delivered in good time and used it on the day of arrival. Great product and wished I had purchased one years ago as it makes cleaning your car much easier!

6 September 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Stephen,

Thanks for taking the time to submit a review & it's superb to hear you were happy with our pricing & delivery service, as well as your new cordless vacuum!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Invaluable customer service

I've recently found Cleanstore and used them to buy multiple tools and associated parts. I found them easy to contact on the phone, swift to respond via the on-line chat, extremely knowledgeable about the products, competitively priced and generally a friendly, very helpful team. I've got lots more tools to purchase and will be checking if they are available at Cleanstore before I go elsewhere. An excellent service. Heidi - Officer at Local Council

26 August 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Heidi,

Thanks for taking the time to submit a review - it's brilliant to hear you were happy with our contact options, support & pricing!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

I can't rate this company high enough

I can't rate this company highly enough, in particular a chap called Richard Kushner. He was extremely knowledgeable, professional, and genuinely helpful. Richard took the time to explain everything I needed to know about power washers and provided excellent advice that made my decision much easier. His expertise and approachable manner gave me complete confidence, and I truly appreciate the guidance he offered. I would highly recommend Richard and Cleanstore to anyone looking for clear, reliable, and professional advice regarding power washers.

18 August 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi J1Accommodation,

Thanks for taking the time to submit a review. It's excellent to hear you were happy with our customer service & advice!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 1 out of 5 stars

DO NOT USE

Horrible customer service. They keep hanging up the phone when you try and refund anything you can hear they putting the phone down. And then charge you to return a product that they took weeks to send out pay for faster delivery and it comes weeks later.

DO NOT USE

19 August 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi JJ Cleaning Services,

Thanks for taking the time to submit a review.

Please accept our apologies that your order exceeded the advertised 2-4 working day delivery service you opted for, & wasn't delivered until 6 working days after the order was placed.

We do not charge for the return of unwanted products. As per the email sent to you we are happy to refund any mis-ordered or unwanted products, however they would need to be returned at your own cost in an unused and resalable condition, within 14 calendar days of receipt.

We apologise if you struggled to get hold of us by phone. Our phonelines are open 0900 - 1700, Monday to Friday (exc bank holidays) & our customer support team are happy to assist with all enquiries.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

The support and customer care from…

The support and customer care from cleanstore, particularly Jodie, was amazing. I never had to chase my query and they keep me informed throughout the entire process. I would not hesitate to recommend this company.

19 August 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi John,

Thanks for taking the time to submit a review & it's fantastic to hear you were happy with our customer service & communication!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Great service once again

My second order from cleanstore and very impressed again. Picked up the new Ego chainsaw for £29 absolute bargain! Arrived within 2 days.

3 August 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Matt,

Thanks for taking the time to submit a review - it's awesome to hear you were happy with our pricing & delivery service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Great product and service

I have purchased from Cleanstore before and this occasion proved their service is consistent and excellent.
Great technical advice on the phone. Website is easy to navigate and plenty of choice and prices are good.
Delivery within a day or two of ordering was icing on the cake.
Great Team, Products and Secice. Highly recommended. Thank you.

20 June 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Floydboy,

Thanks for taking the time to submit a review - it's superb to hear you were happy with our service & tech advice, along with our website & prices!!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

So easy to deal with

So easy to deal with, great communications, price was competitive and delivery was incredibly fast

16 July 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Kippax man,

Thanks for taking the time to submit a review - it's excellent to hear you were happy with our communication, pricing & delivery service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

First class service from this company

First class service from this company, very competitive and delivered on time. We were kept up to date throughout the process.
We received a free gift with the Karcher we had ordered that unfortunately was damaged when we received it, so they replaced it immediately and it was received the next day (even though it was a gift and not part of the order) Would definitely recommend this company who gave excellent customer service. Well done.

22 July 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Lynne,

Thanks for taking the time to submit a review & it's awesome to hear you're happy with our pricing, delivery service & communication, as well as our customer service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Regular, good service.

I have used them a number of times for tile cleaning products.
Good website and delivery service. On one occasion the delivery company failed to deliver (EVRI), this problem was rapidly resolved by the company, none of the usual haggling and prevarication. Much prefer them to Amazon.

22 July 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Dr Hanley,

Thanks for taking the time to submit a review - it's fantastic to hear you're happy with our website / delivery service, & we are glad our customer service team could help get this issue resolved!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Outstanding customer service

I contacted cleanstore as I wanted to invest in a premium domestic power washer and they had the best prices. I was advised to choose a different model than I originally intended due to better warranty, and I ordered the Nilfisk Premium 200. It arrived the next day but the courier had handled the package badly meaning some parts had been damaged. Cleanstore offered to send out replacement parts the next day, and due to the weight of the machine, I was happy with that. It was only when I got to try the machine at the weekend did I realise how badly it had been damaged in transit. I contacted cleanstore customer services on the monday morning, received an apology within the hour and the machine was collected the next day. My replacement was.delivered the following Friday without question, and I am absolutely delighted with it. Thank you cleanstore team

11 July 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Adrian,

Thanks for taking the time to submit a review. It's brilliant to hear you were happy with our customer service & your new Nilfisk pressure washer!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Great cleaning products at very competitive price

I own my own cleaning company and often order from cleanstore, I find the products very competitively priced and delivery is usually very fast with DPD. Customer service have always been helpful if something has got damaged in transit or not turn up. Webpage is easy to navigate and plenty of choice. I would buy more from cleanstore if they sold oven mate, elbow grease products, pink stuff products and astonish products especially their mould and mildew remover as I find these the best for general cleaning ( I've tried them all)

14 July 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Paul,

Thanks for taking the time to submit a review - it's fantastic to hear you are happy with our pricing, deliveries & customer service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 4 out of 5 stars

Really good service and parcel arrived…

Really good service and parcel arrived in good condition. Only reason for not fiving 5 stars is that the courier took four days to deliver it from their delivery depot - only after chasing with Cleanstore's helpful call-answerer was it delivered.

20 June 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi MissFliss17,

Thanks for taking the time to submit a review - it's nice to hear you were happy with our service & we're glad we could assist with the courier!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Excellent service plus free gift many…

Excellent service plus free gift many thanks.

2 July 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Peter,

Thanks for taking the time to submit a review - it's great to hear you were happy with our service & your free gift!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Excellent Customer Service

Rang with query whether AVA Facade Brush is suitable for patios and as I thought brush is too soft, and was suggested the Karcher PS30 would be ideal and fit the AVA pressure washer. Ordered and has already been despatched, Excellent customer service, will definitely buy from them again

30 June 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Chris,

Thanks for taking the time to submit a review - it's excellent to hear you're happy with our customer service!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Great Experience with Cleanstore for Kärcher Products!

I recently ordered several Kärcher products from Cleanstore and have been very impressed with the experience so far. The website was easy to navigate, with clear product descriptions and competitive pricing. Placing my order was seamless, and I received a prompt confirmation with all the necessary details. While my items haven’t arrived yet, as the order was just placed, I’m confident in Cleanstore’s service based on their professionalism and reputation. I’d recommend them to anyone looking for quality cleaning equipment!

29 June 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Adrian,

Thanks for taking the time to submit a review. It's brilliant to hear you were happy with your Cleanstore experience!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, this order was the third one over a year or so, service & efficiency excellent, best pricing online, definitely recommend.

30 May 2025
Unprompted review
Cleanstore logo

Reply from Cleanstore

Hi Robert,

Thanks for taking the time to submit a review - it's fantastic to hear you're happy with our service & prices!

If you require any further advice or support please don't hesitate to contact us.

Kind Regards
Cleanstore

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