Classic FM Reviews 316

TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the constant and repetitive advertising, particularly the loud volume of ads and certain types of advertising content. Reviewers also found the music selection to be very repetitive, with a limited range of tracks played frequently, and some noted a decline in the quality of presenters and their knowledge of classical music. Some people were dissatisfied with the staff, specifically mentioning certain presenters' speaking styles and perceived lack of classical music expertise. However, a few other people also felt that the music selection was generally good and found the station calming and relaxing when not interrupted by advertisements.

What people talk about most

Marketing

Customers expressed significant dissatisfaction with the marketing and advertising practices. Many reviewers... See more

User experience

Reviewers express significant dissatisfaction with the user experience. Many customers find the constant... See more

Product

Customers consistently note ambiguous experiences with the product. While some reviewers enjoy the music... See more

Staff

People report negative experiences with staff, particularly presenters. Many reviewers express... See more

Service

Users describe negative interactions with the service. Many reviewers express disappointment with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Hi Classic FM, I've done a review a few weeks ago, gave 4 stars. Said i turn off radio when adverts come on. Got tired of that, pressed preset to radio three everytime adverts started. So nice to he... See more

Rated 1 out of 5 stars

Classic FM is completely “over the top” promoting its own gambling agenda every few minutes. The organization has greatly lowered the standing of the radio station. It is now a cheap tacky shadow of i... See more

Rated 1 out of 5 stars

Classic FM Movies sounded like a good idea as I love soundtracks. Unfortunately they only seem to be able to repeat the same 20 or 30 tracks over and over again. I used to hear more and different movi... See more


Company details

  1. Radio Broadcaster
  2. Music Management and Promotion
  3. Music Store

Information provided by various external sources

Listen live to Classic FM radio online. Discover classical music and find out more about the best classical composers, musicians and their works.


Contact info

1.8

Poor

TrustScore 2 out of 5

316 reviews

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Rated 1 out of 5 stars

Have had to leave Classic Fm

I have listened to Classic Fm for many years.
I am in my late 80s in a care home and like to have music playing quietly in the background to help me to get to sleep.
The constant interruption for irritating adverts and jingles makes it hopeless to use. I have now switched to "24/7 Classical Radio" which is excellent.
There are no adverts only an occasional quiet voice giving the name of the station. Also there is not so much repetition.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

“Relaxing evenings on Classic F.M” TOO…

“Relaxing evenings on Classic F.M” TOO LOUD!

I am sure I complained about this several years ago but nothing has been done about it.

Listening to Classic F.M on an Echo Pop late on a Sunday Evening, the sound is lovely, the pieces are luxurious and relaxing… Then out of nowhere “Relaxing evenings on Classic FM” Many times louder than the music, this random announcement is so loud it hurt my ears.

I do not want a jump scare when I am trying to relax and listen to classical music!

I can not have this also because it is not fair to my neighbours and others in my household, I have the volume at the perfect level to be able to enjoy the music without being antisocial and then this announcement spoils it!

I really love Classic F.M but unfortunately I will not be able to listen to it until this very loud and completely unexpected announcement is removed from evening programming, or made to match the volume of the pieces.

19 April 2026
Unprompted review
Rated 1 out of 5 stars

I’m sick to death of the intrusive and…

I’m sick to death of the intrusive and irritating advertising on Classic FM, especially the repetitive ‘Cash Calls’ promoted by presenters who think that the listeners are illiterate and need to have the word ‘cash’ spelt out for them (C.A.S.H).

Classic FM has become little more than an advertising channel interspersed with ‘Boston Pops’ type excerpts of music.

5 April 2026
Unprompted review
Rated 2 out of 5 stars

Listening to the Hall of Fame

Listening to the Hall of Fame. The ClassicFM presenters have an obsession with ‘do get in touch and tell me what you’re doing’ and then seem to relish telling us about listeners in whom nobody is interested. It helps to fill out the programme but ClassicFM appears to have a lot of sad and lonely listeners who have nothing better to do. The management need to step back and take a good look at all aspects of the station.

4 April 2026
Unprompted review
Rated 3 out of 5 stars

Stop the disgusting gambling ads and…

Stop the disgusting gambling ads and give Mylene Class a raise. She has a prolific understanding of classical music and her play choices are varied and simply superb. Wouldn’t listen to the station if she was not presenting.

4 April 2026
Unprompted review
Rated 1 out of 5 stars

Incessant cash call promotions have…

Incessant cash call promotions have made me switch to Radio 3. Classic FM was such a big part of my life, providing the soundtrack to so many days and journeys, but I find it impossible to listen to now. Stop the gambling ads and I would come back.

1 March 2026
Unprompted review
Rated 1 out of 5 stars

What a shame this station has just…

What a shame this station has just dumbed down so much now. Celebrities seem to rule the roost, and the playlist is repeated over and over. There used to be a strap line for ClassicFM which I think was 'ClassicFM, where you're never more than an hour away from The Lark Ascending'. I have an up to date one for you ...'ClassicFM, where you're never more than 30 minutes away from another mention of their 'Cash Call' competition. I've switched now to Radio 3, Magic Classical (with the option to pay £3.99 a month and no ads which is a joy), or even RTE Lyric which is a lovely Irish station via either the web or app outside of Ireland.

20 March 2026
Unprompted review
Rated 2 out of 5 stars

The sad, continuing demise of CFM

CFM has become a fully commercialised, boring, dumbed-down 'easy listening' farce.
Repetitive play lists, mainstream easy listening, cringe worthy competitions and patronising adverts.
Understand that the inclusion of popular, easy listening tracks might encourage some people to explore further, however, listening the other day to someone phoning in about voting for the 'Hall of Fame' and declaring with immense enthusiasm, delight and conviction that her favourite musical piece of all time was Downtown Abbey confirmed it.
That might be the case, and is an example of how dumbed-down CFM has become.
Such a shame to see it go this way.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

Cash call bad call

How long will so called Classic FM continue to ignore all the bad reviews. Obviously the majority of cash call haters who originally loved the programme are going to look elswhere for their entertainment,or perhaps they don't care as they are achieving their objective of making money.

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Classical music and gambling don't mix.

Classic FM used to be my default radio station. But the management has decide to abandon its loyal followers by turning the station into a platform for gambling.

Cash Call is a tawdry lottery, not for a good cause, but to raise money for it's own business.

The presenters should be ashamed.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

Too repetitive.

I used to be a regular listener but it’s like Groundhog Day now listening to this station. Very repetitive which is a shame because there is so much good music out there but they play the same tunes every day and don’t mention the cash calls 😡

20 February 2026
Unprompted review
Rated 2 out of 5 stars

Gambling den rather than classical music haven

Beware if you would like to listen to relaxing classical music. Although they do manage to fit in some of this, since the end of 2025 this radio station has been overtaken with constant advertising of various Global Media lottery-like cash calls, where you pay to be entered into a draw to win money. It's almost as if the station and the presenters have sold out and it's basically just a vehicle for gambling now. Relaxation factor and enjoyment has dropped considerably.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Completely ruined.

We've been listening since it started in early 90s. The station has now been ruined by constant gambling ads and presenters encouraging gambling all day long. They should be ashamed. Founder Michael Barry must be turning in his grave. Globalist Network has a lot to answer for. Disgraceful organisation. 😈

15 February 2026
Unprompted review
Rated 3 out of 5 stars

I enjoy the music BUT!

I enjoy the music as I listen to it at breakfast time, but, I seriously question the need to promote gambling! We are at a time when people don't have the money to waste on gambling but can easily be tempted to do so as it is so blatantly advertised.

14 February 2026
Unprompted review
Rated 2 out of 5 stars

No longer the values it started with

Been listening to Classic FM since it started in 1992. Unfortunately no longer my go to station, largely due to narrow spectrum and cyclic repeats music and incessant banal or supercilious adverts. Tuning in less frequently now and returning to CDs/streaming music sites.

5 February 2026
Unprompted review

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