Not only does Clair de Lune sell amazing products - one of their beatiful baby quilts has bedn a much loved family heirloom for over 30yrs - but their team are exceptional. I reached out to them askin... See more
Company replied
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Review summary
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Reviews shaping this summary
ROBYN was amazzing....sorted out my missing item i purchased from Robert Dyas....who are the worst ive ever come across. Should have purchased from yourselves directly....politeness empathy, and proff... See more
Company replied
Ordered a Moses basket and stand. When assembled the basket was a bit too big for the mattress which was a shame. Called customer services - friendly person in the UK picked up on the first ring!!!... See more
Company replied
Excellent customer service. Received a damaged cot that was delivered by Evri. Applied for a refund through the tesco market place but received no reply,so emailed clair de lune directly. Received a r... See more
Company replied
Company details
Written by the company
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Contact info
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, United Kingdom
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4.5
Excellent
613 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 24 hours
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Speedy service for order mistake
There was one items missing from my recent order. When I emailed customer service about it, they got back to me within 13 minutes to say they had sent the missing item. Incredibly speedy!
18 August 2025
Unprompted review
Reply from Clair de Lune
Hello Megan,
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
They did not have my blankets in stock…
They did not have my blankets in stock so they gave me two other blankets that were a little more expensive for no more expense. Thank you and also thank you to Robyn.
15 August 2025
Unprompted review
Reply from Clair de Lune
Hello LD,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Support When I Ordered the Wrong Size Mattress
I accidentally ordered the wrong size mattress (completely my fault), but Robyn from the customer service team was fantastic. She was friendly, responsive, and made it really easy to arrange the return for a refund. Great customer service and a great experience overall.
13 August 2025
Unprompted review
Reply from Clair de Lune
Hello Theo,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Avoid this company!
Avoid this company! Ordered a Moses basket cover only to be sent the wrong item! Not only did they send me the wrong item but the cover had marks all over it too. I don’t want the hassle of sending it back as I’ve read other customers reviews who said they never receive their refunds. Will not be using this company again. Terrible!
4 August 2025
Unprompted review
Reply from Clair de Lune
Hello Stephanie,
Thank you for your feedback, and we're very sorry to hear about your experience. We would like to get this rectified for you, please could you contact us on customerservices@clair-de-lune.co.uk and we can arrange for the correct item to be sent out for you.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service and very…
Excellent customer service and very competitive prices .
30 July 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Quick response and very helpful with a…
Quick response and very helpful with a mix up in my order
30 July 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Order still missing
Hello, when will my Order WEB144934 be delivered?? Placed on 25th July and it said 1-3 working days for delivery, no one is answering my emails!! What's the status of my order please??
25 July 2025
Unprompted review
Reply from Clair de Lune
Hello, thank you for providing your WEB order number. The pre-order item on your order for the 7th August is now complete and the dispatch team are currently working on your order and will have this shipped out shortly. You will receive an email with the tracking details on shortly.
Kind regards
Clair de Lune Customer Service Team
This is the worst company to deal with.
This is the worst company to deal with.
I have bought 2 items from them at different times. Both times the item came faulty, and by fault I mean broken. Wrong screws provided. And overall the customer service was horrendous. They respond when they feel like it and will try to draw out the time left on the return policy so they can avoid refunds.
Avoid avoid avoid.
I'm still waiting to return the item and get a refund. I sent them a request a week ago.
*UPDATE*
After sending another email telling them I was planning on escalating this issue they replied and provided a refund.
25 July 2025
Unprompted review
Reply from Clair de Lune
Hello Mohammed,
Thank you for your feedback, and we're very sorry to hear about your experience. We can assure you that we do our best to get back to customers within 48 hours. A Full replacement stand was offered on the 28th July to replace the faulty stand, however this was rejected on the 28th July as another one was purchased. We then advised on the 30th that we had passed your refund request over to Tesco who would issue the refund as this is where your item was purchased from.
We hope that you received your refund from Tesco.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service
Excellent customer service after contacting them for a replacement part on one of their products
21 July 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Brilliant company that offers great…
Brilliant company that offers great customer service!
Would recommend their products!
17 July 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Robyn has been fantastic
Robyn has been fantastic, sorted my problem out straight away
16 July 2025
Unprompted review
Reply from Clair de Lune
Hey Rachael!
Thank you so much for taking the time to leave us a lovely review, we'll make sure this feedback gets passed onto Robyn!
Kind regards
Clair de Lune Customer Service Team
Cotton Blankets
We bought blue cotton blankets which are very good quality and soft. The blankets arrived within 3 days and had really good communication. Highly recommend.
3 July 2025
Unprompted review
Reply from Clair de Lune
Hey Thomas!
We're so pleased to hear you love your blankets! Thanks so much for leaving a review! :)
Kindest,
Clair de Lune Customer Services Team
Reply from Clair de Lune
Hey Rachel!
Thanks for your feedback, that's great to hear! :)
Kindest
Clair de Lune Customer Services Team
Quick response to email and an…
Quick response to email and an acceptable resolution completed.
8 July 2025
Unprompted review
Reply from Clair de Lune
Hey Janet,
Thanks so much for your lovely review!
Kindest
Clair de Lune Customer Services Team
Reply from Clair de Lune
Hey Jillian,
Thanks so much for your lovely review - that means a lot :)
Kindest
Clair de Lune Customer Services Team
I couldn’t find the screws to my Moses…
I couldn’t find the screws to my Moses basket stand and when I contacted customer service they immediately sent me out a new pack! Really helpful and quick.
25 June 2025
Unprompted review
Reply from Clair de Lune
Hello Ellie,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Very helpful team
Very helpful team, quick replies to emails whenever I needed to get in touch with them. My order was late but only due to an item I'd ordered.
30 June 2025
Unprompted review
Reply from Clair de Lune
Hello Kelsey,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
I received my order on time
I received my order on time. I am satisfied with the packaging, shipment and the quality of the product.
18 June 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
ITEM NOT AS DESCRIBED!!!!!
Ordered the Organic Noah Pod Moses Basket With Stand-White through argos. The item arrived on time however, the item arrived without the stand despite the description which CLEARLY stated as 'Basket With Stand-White' (I took a screenshot copy in case I need to escalate this matter to the consumers right board). I have been chasing this for almost a week as I wanted a replacement however, I can't deal with the stress of a replacement as Argos have requested for a picture, and some other stressful details. Like..you guys delivered it, so you should have all the details you are requesting for!!!
I have now changed my mind from replacing the item. I WILL BE RETURNING THE ITEM FOR A FULL REFUND!!!
16 June 2025
Unprompted review
Reply from Clair de Lune
Hello Charles,
Thank you for taking the time to leave us a review for the service that you have received from Argos.
I am sorry to hear that you were missing items from your order. So that we can make sure that you receive the correct item, we do ask for images of the items received along with an image of the packing slip and the yellow sent to you by sticker to identify who the mistake was made by so that we can get this rectified for you. We would rather that you were happy with your full order than have to send everything back.
Please feel free to contact us directly at customerservices@clair-de-lune.co.uk and we can get this sorted right away for you.
Kind regards
Clair de Lune Customer Service Team
Rebecca and Robyn were really helpful…
Rebecca and Robyn were really helpful and advise me in what I required.
The responses were very prompt and I will be exploring the website for some baby items.
Thank you again 😊
20 June 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
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