Not only does Clair de Lune sell amazing products - one of their beatiful baby quilts has bedn a much loved family heirloom for over 30yrs - but their team are exceptional. I reached out to them askin... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ROBYN was amazzing....sorted out my missing item i purchased from Robert Dyas....who are the worst ive ever come across. Should have purchased from yourselves directly....politeness empathy, and proff... See more
Company replied
Ordered a Moses basket and stand. When assembled the basket was a bit too big for the mattress which was a shame. Called customer services - friendly person in the UK picked up on the first ring!!!... See more
Company replied
Excellent customer service. Received a damaged cot that was delivered by Evri. Applied for a refund through the tesco market place but received no reply,so emailed clair de lune directly. Received a r... See more
Company replied
Company details
Written by the company
With over 80 years of experience as a family business Clair de Lune proudly remains the trusted choice for new parents and their little ones. Our commitment to British design and sustainability ensures that each of our products is crafted with care, providing the very best start in life. From beautifully designed Moses baskets, blankets, and accessories to cot beds and all your baby essentials, we offer everything you need to create the perfect sleep space. Our award-winning organic range, made with natural materials, is perfect for parents who value eco-friendly options. At Clair de Lune, we are dedicated to helping parents create a safe, stylish, and cosy environment for their little ones.
Contact info
Shentonfield Road, M22 4RW, Wythenshawe, Greater Manchester, United Kingdom
- sales@clair-de-lune.co.uk
- www.clair-de-lune.co.uk
4.5
Excellent
608 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Speedy response and extremely hepful
Replied within 24 hours and was extremely helpful from first response.
30 September 2025
Unprompted review
Reply from Clair de Lune
Hello Beth,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Cot, Mattress and changing table
Ordered my cot, mattress and changing table online, had it sent for delivery they use Evri and even though we had a few complications along the way, Clair de Lune were there for me on email 100% of the way.
Can't explain how amazing they've been, replying to emails straight away. Tracked down lost orders and resent them out to me, on the same day.
Honestly could not recommend enough!
30 September 2025
Unprompted review
Reply from Clair de Lune
Hello Miss Boardman,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Brilliant Products - Excellent Customer Service!
Beautiful, organic, well-made products that my baby loves!
I ordered the organic cotton mat and was sent the wooden baby gym by mistake. Clair de Lune let me keep the baby gym free of charge as a gesture of goodwill and immediately sent me the mat I had originally ordered. Fantastic customer service & I'm very grateful!!
Now my baby has a beautiful, non-toxic space to play in. Thank you, Clair de Lune!
16 September 2025
Unprompted review
Reply from Clair de Lune
Hello Bethany,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Bedbugs in Basket
I found 4 bedbugs in my basket. Though they take great care of the baskets and fumigate them as per the email they sent, this one must’ve slipped through the cracks. Asked for a refund but refused as I didn’t have photographic evidence, I mean I was trying to get my baby away and the basket out the house asap, photographing was the last thing on my mind. Though they did offer a replacement basket which is fair. But I was put off by the whole bedbugs I refused. Rather have my money back. The stand was fine, easy to assemble. Price of the basket in general was also affordable. Just a shame about the bugs.
6 July 2025
Unprompted review
Reply from Clair de Lune
Hello Shakira,
Thank you for taking the time to leave us a review — we value all feedback.
We’re truly sorry to hear about your experience and completely understand how distressing that must have felt. Please be assured that all baskets are carefully stored and fumigated before dispatch, and we acted quickly to offer a replacement as a goodwill gesture. While we weren’t able to issue a refund without supporting evidence, we do take every concern very seriously and remain committed to maintaining the highest standards for our customers.
Clair de Lune Customer Service Team
Sent a moses basket that was unstable
Sent a moses basket that was unstable, incorrect screws, the basket was broken and splintering. Stand was poorly made. Would not accept the photographs stating there was nothing wrong with their product and that they will not resolve the issue regardless that it could cause injury
19 September 2025
Unprompted review
Reply from Clair de Lune
Thank you for taking the time to leave us a review — we value all feedback.
We’re sorry to hear that you were not satisfied with the response you received. After reviewing the video you provided, our product specialists confirmed that the rocking shown was caused by excessive force, greater than what would typically result from a baby kicking or rolling.
We also note that an offer was made to collect your full order on 19th September, but we’ve not yet received a response. Please let us know if you’d like us to proceed so we can resolve this matter promptly.
Kind regards
Clair de Lune Customer Service Team
A wonderful company
Not only does Clair de Lune sell amazing products - one of their beatiful baby quilts has bedn a much loved family heirloom for over 30yrs - but their team are exceptional. I reached out to them asking for assistance reguarding a particular design and they could have been more helpful. They really went above and beyond and myself and my partner couldn't be more grateful. Thank you Clair de Lune team!
15 September 2025
Unprompted review
Reply from Clair de Lune
Hello Elizabeth,
Aww thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that your heirloom is much loved for many more years to come :)
Kind regards
Clair de Lune Customer Service Team
Lovely company
Lovely company! Very quick and helpful with responding to questions etc, the Moses basket is beautiful!
15 September 2025
Unprompted review
Reply from Clair de Lune
Hello Jade,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
The customer service was very helpful
The customer service was very helpful. Enquired about an order placed via boots platform which I never received. They were able to trace it that it was delivered but because I never had the tracking information did not know my parcel was and so it went missing. However, the customer service team reissued another of the item to be sent to me.
15 September 2025
Unprompted review
Reply from Clair de Lune
Hello Fatima,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing service!
Couldn’t believe the Customer Service I have received.
I contacted C.S. to say I had been given a Silver Cloud Sheep Bouncer, (second hand). I explained it did not have the removable head support and wondered if I would be able to purchase it.
I was totally amazed to be told one would be sent out to me free of charge! Here we are, an amazing 3 days later and I have the head support.
Huge thanks to everyone.
9 September 2025
Unprompted review
Reply from Clair de Lune
Hello Mrs Speirs,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Company mislabelled item and refused to accept return
I ordered a baby moses mattress, it was listed as 'natural fibre' and 'firm'. It was neither of these and so synthetic there's no way I'd want my baby sleeping on this.
The company refused to accept a return, so now we're left with a matress that's just going to be used as an animal bed...not worth the hassle.
1 September 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you for taking the time to leave us a review, we appreciate all feed back.
We are sorry to hear that you are not happy with the quality of the mattress. We do advise in our returns policy that we are unable to accept the return of a mattress when this has been opened from the hygiene bag.
We understand that this was not the response that you had hoped for.
Kind regards
Clair de Lune Customer Service Team
Robyn has been extremely helpful
Robyn has been extremely helpful ! Great company to work with.
3 September 2025
Unprompted review
Reply from Clair de Lune
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Good quality product and service
Good quality product and service. I ordered the play gym for my baby and it’s what I am looking for.
2 September 2025
Unprompted review
Reply from Clair de Lune
Hello Apikan,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Amazing customer service
I was accidentally sent the wrong item. I contacted and by the next day the replacement had already been sent out. The staff were so professional offering amazing customer service! Would definitely recommend.
22 August 2025
Unprompted review
Reply from Clair de Lune
Hello Charlie
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Absolutely amazing customer service x
Absolutely amazing! And customer service 10 out of 10! Need some help as my son is autistic and had ripped he’s special blankets from 3-4 years ago and they help me straight away great customer service and now have sent out some fabric for my sons blanket to be repaired! Amazing x
28 August 2025
Unprompted review
Reply from Clair de Lune
Hello Lucy
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and your son enjoy the new fabric and we hope that this is just what he needed :)
Kind regards
Clair de Lune Customer Service Team
Placed an order for 4 items £4.95…
Placed an order for 4 items £4.95 delivery charge but somehow ordered 1 item in wrong colour , no choice online to exchange had to return and pay £6 postage
28 August 2025
Unprompted review
Reply from Clair de Lune
Hello Hayly,
Thank you for taking the time to leave us a review, all feedback is much appreciated. We are currently in the middle of looking into updating our returns policy and charges.
Kind regards
Clair de Lune Customer Service Team.
Speedy service for order mistake
There was one items missing from my recent order. When I emailed customer service about it, they got back to me within 13 minutes to say they had sent the missing item. Incredibly speedy!
18 August 2025
Unprompted review
Reply from Clair de Lune
Hello Megan,
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
They did not have my blankets in stock…
They did not have my blankets in stock so they gave me two other blankets that were a little more expensive for no more expense. Thank you and also thank you to Robyn.
15 August 2025
Unprompted review
Reply from Clair de Lune
Hello LD,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Great Support When I Ordered the Wrong Size Mattress
I accidentally ordered the wrong size mattress (completely my fault), but Robyn from the customer service team was fantastic. She was friendly, responsive, and made it really easy to arrange the return for a refund. Great customer service and a great experience overall.
13 August 2025
Unprompted review
Reply from Clair de Lune
Hello Theo,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
Avoid this company!
Avoid this company! Ordered a Moses basket cover only to be sent the wrong item! Not only did they send me the wrong item but the cover had marks all over it too. I don’t want the hassle of sending it back as I’ve read other customers reviews who said they never receive their refunds. Will not be using this company again. Terrible!
4 August 2025
Unprompted review
Reply from Clair de Lune
Hello Stephanie,
Thank you for your feedback, and we're very sorry to hear about your experience. We would like to get this rectified for you, please could you contact us on customerservices@clair-de-lune.co.uk and we can arrange for the correct item to be sent out for you.
Kind regards
Clair de Lune Customer Service Team
Excellent customer service and very…
Excellent customer service and very competitive prices .
30 July 2025
Unprompted review
Reply from Clair de Lune
Hello,
Thank you so much for taking the time to leave us a lovely review, it really does mean a lot. We hope that you and baby enjoy your Clair de Lune items :)
Kind regards
Clair de Lune Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.