First and last time I will ever shop here. Was refused a refund and the "sales" assistant pointed to a small typed message on the countertop outlining "conditions" There are hundreds of more tra... See more
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I purchased a few dresses from City chic and noticed that the material listed on their website didn't match the material dress that I actually received. I immediately messaged City Chic to let t... See more
Bought the item online in New Zealand but apparently have to pay to send returns to Australia.. the item looked nothing like it did online nor what the description was either. The staff seem quite unm... See more
Company replied
I made a purchase at the Greenhills store (East Maitland, NSW). I paid full price for a beautiful dress. The next evening, I was looking at their website & found that my dress was now 1/2 price. I con... See more
Company details
About City Chic
Written by the company
New In Dresses Shoes Lingerie sale
Contact info
2.3
Poor
328 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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City Chic , great clothes
Well priced items ,as well as showing a small video on how clothes look on a person or I can also zoom into the featured item..I like how I can see how clothes will fit . when I look at a clothing item ,I also look at Fit. , whether it will be baggy or a close fit. The material's used in the clothes are good quality. I also like how your shipping is very fast and if something doesn't fit right, I can either send it back ,with me paying the return shipping or I can go to a City Chic store and get a refund or a credit note. The only issue that I have that most of the clothes are for a tall person ,and I'm only 160cm ,so It would be hard for me to buy a beautiful dress with an uneven or a frilled hemline as that would mean it's hard for me to shorten as I'd have to cut of the frilled hem . I would also love for City Chic to have more clothes available for shorter people ,and also state the length of each dress or top.
31 July 2023
Reply from City Chic
Hi Maria, we're so happy to hear you're pleased with the way we present our styles! Thank you so much for your feedback, please be assured it will be passed on to the relevant team. In the meantime, please don't hesitate to reach out if we can be of any assistance in regard to the fit! CC xx
Excellent sevice all round
You are very onto it with deliveries excellent sizes for the more bigger boned lol
27 September 2023
Reply from City Chic
Hi Fiona! Thank you so much for sharing this positive feedback, we're so happy to hear it! CC xx
The price I paid was amazing
The price I paid was amazing! The quality of the coat I bought was great!!
10 August 2023
Reply from City Chic
Hi Helen, we're so thrilled to hear you're loving your City Chic coat! CC xx
Very happy with the quality of clothing…
Very happy with the quality of clothing ordered. Fast delivery and all items supplied.
14 August 2023
Reply from City Chic
Hi Mel, we're delighted to hear our items and timely delivery has exceeded your expectations! CC xx
Very happy customer
Really good range of what I was looking for. Got some sexy knickers in my larger size which I normally have trouble finding. They had a huge variety and a generous fit. Good prices and fast postage.
20 July 2023
Reply from City Chic
Hi Kristy.
Thanks for reaching out to the CC Glam Team! ❤️
Thank you so much for your response and for choosing our products!
We're thrilled to hear that you found what you were looking for and that our range of sexy knickers in your size met your expectations. Providing a variety of options and a comfortable fit is important to us.
We're also delighted to know that you were satisfied with our pricing and the quick delivery of your order.
Customer satisfaction is our top priority, and feedback like yours motivates us to continue providing quality products and services.
If there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to serving you again!
We are currently working on improving the level of service that we deliver to our customers, and in line with this, I would appreciate it if you took the time to rate the level of service that I provided you with today 😊
Have a lovely day and take care 😊️
Reply from City Chic
Hi Awatea, we hope you love your new boots! CC xx
Smart and fresh
Enjoy receiving my clothing and City Chic keeps my wardrobe looking smart and fresh. Thank you for your excellent range and service for the fuller curvy lady.
18 September 2023
Reply from City Chic
Hi Kylie, we're so delighted to hear you love our amazing range! This is what it is all about, leading a world of curves and having our customers feel great! CC xx
Awesome products and generous discounts…
Awesome products and generous discounts I have been able to get tops dresses shoes etc for four of us at great sales!!
Also they arrive in recyclable packaging have also caught a couple of free delivery!! Thank you
(I also order all sorts of cheap clothes etc from another coy where one has to purchase $30+ worth of products and NO delivery free… )
27 September 2023
Reply from City Chic
Hi Hilda! Thank you so much for sharing this positive feedback. We're so pleased to hear you have been able to shop our amazing sales and promotions! CC xx
Always such great deals and amazing…
Always such great deals and amazing quality of clothes
22 August 2023
Reply from City Chic
Hi Rich, we're so happy to hear you love our promotions! CC xx
Reply from City Chic
Hi Karen! It is so uplifting to hear you had an amazing interaction with our Customer Experience Team, we are always willing to assist! CC xx
Great value for money
High quality items, made well, great specials, fast delivery and environmentally conscious. Has received a C+ in ethical fashion
20 September 2023
Reply from City Chic
Hi Donna, we're so thrilled to hear you appreciate our high-quality items! Thank you for sharing this positive feedback! CC xx
Reply from City Chic
Hi Wendie, we're so thrilled to hear you love our styles as much as we do! CC xx
Reply from City Chic
Hi Camille, we're so glad you received your parcel in a timely manner, nothing beats fast delivery! CC xx
Reply from City Chic
Hi Rajwinder, we're so pleased to hear you're enjoying the shopping experience with us! CC xx
Sizing is soooo accurate!
1 September 2023
Reply from City Chic
Hi AB.
Thanks for reaching out to the CC Glam Team! ❤️
Thank you for your response.
We're delighted to hear that our sizing worked perfectly for you. Ensuring accurate sizing is something we take pride in, and it's fantastic to know that it meets your expectations.
We're here to provide you with the best possible shopping experience, and your satisfaction is important to us.
If there's anything else we can assist you with, please feel free to let us know.
Have a lovely day and take care 🙂
Good range
Good range, a little pricey, but regular sales make it easier. Quick and easy delivery.
22 May 2023
Reply from City Chic
Hi Jess, we're so happy to hear you're enjoying our sales! Keep an eye out for some upcoming promotions! - CC xx
Awesome experience love my outfits
Awesome experience love my outfits, waiting for package to arrive from AUS to NZ took a while but it was worth it in the end.
22 August 2023
Reply from City Chic
Hi there, we're so pleased to hear you love your new outfits! If we ever can be of any assistance please don't hesitate to reach out! - CC xx
The online service and delivery is just…
The online service and delivery is just as amazing as in store experience
Returns are easy and accessible
18 August 2023
Reply from City Chic
Hi Emily, it is so uplifting to hear you have enjoyed your experiences with both our online and in-store team! This is the experience we aim to provide our amazing customers! - CC xx
Reply from City Chic
Hi there, we're pleased to hear you love your new City Chic style! - CC xx
City chic hates plus size women
Prices have increased, meanwhile both the range of sizes and the measurements of the sizes have DRASTICALLY decreased.
Different brands have different sizing and it's next to impossible to tell the measurements for any garment as the measurements tables are either incomplete or inaccurate.
City chic have shown contempt for their own customer base by only making clothes for plus size women with flat stomachs and only having models with "ideal fat distribution" and flat stomachs.
2 April 2023
Reply from City Chic
Hi Leah, we're so sorry to hear you feel as though our measurements have decreased. Despite sizing variations among the brands, we have a size guide for reference as we wish for our customers to have a seamless and relatable experience while shopping with us! Your valuable feedback will be thoughtfully conveyed to the relevant departments. CC xx
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