Citizens Debt Relief Reviews 

547
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient when guiding individuals through their debt relief options. Many consumers feel comfortable and confident working with representatives who take the time to explain every step of the program clearly. Some reviewers were not happy with communication issues and the difficulty of reaching customer support teams when needed. Other people also felt disappointed when trying to get timely responses or proper follow-ups regarding the status of their accounts and ongoing negotiations. A few individuals noted that getting assistance can sometimes feel frustrating due to unanswered calls and delayed messages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting compassionate and knowledgeable... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and opaque... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some reviewers express immense... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme frustration when trying to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

Paul Hyland presented the debt relief program, that Citizen Debt Relief had to offer me, exceedingly well. He then answered all my questions very professionally. I felt, while talking with him, ver... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

547 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(547)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was skeptical at first but they are…

I was skeptical at first but they are the real deal. Noah was able to help me take the weight of debt off my shoulders after experiencing a terrible health and loss of income in 2024. Kudos to Noah Sherman and the whole team.

12 June 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

We are so happy we were able to help you during this difficult time !

Rated 5 out of 5 stars

Noah as extremely helpful in just…

Noah as extremely helpful in just understanding this process . He was thorough, gentle, and very kind throughout and gave me a clear understanding of what was to come . Thank you so much !

4 June 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

Thank you for sharing your positive experience working with our firm.

Rated 5 out of 5 stars

I’ve only dealt with a few of Citizens…

I’ve only dealt with a few of Citizens team members, but Evan is by far the most efficient in my humble opinion. My experience with Citizens thus far has been amazing, they’re straight to the point, very informative and they make the overall experience of eliminating your debt very smooth. Whenever I need to make a change to my profile or have general questions they are easy to get in touch with. I would highly recommend them to anyone who may be struggling with managing their debt.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Awesome experience

My husband and I had the pleasure of having Evan Blidner as our agent to help us relieve our debts. He saved us over $600 a month. Evan was very professional answered all our questions and we felt comfortable and reassured we made the right decision. He did not pressure us in anyway. Love doing business with him.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Citizens Debt Relief

Jesse, Citizens representative was extremely knowledgeable and very professional. He guided me through the process, and was very thorough, and explained the whole process in detail

3 March 2024
Unprompted review
Rated 5 out of 5 stars

Just started the program with Evan

Just started the program with Evan, very nice person, caring, knowledgeable, knows what he is talking about. It looks like I will be saving quite a bit of $$ when this program is over. Thanknyou Evan.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Even after all this time since Evan and…

Even after all this time since Evan and I spoke Initially at the beginning of February, I reached out to him today on some questions I had about my account. He got back to me immediately, answered all of my questions to the fullest of detail and exuded patience with anything I didn’t fully understand. Anytime I speak with Evan it’s a pleasant experience.

30 April 2024
Unprompted review
Rated 5 out of 5 stars

Evan was so helpful and explaining to…

Evan was so helpful and explaining to me about my debt. I have been so stress with all this debt. Now I can breathe thanks to Evan. I had talked to other debt relief people but I decided to go with Evan cause I could tell he cares about his customers. He's customers service was exceptional. Thanks Evan!

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Evan easy my mind and is helping me pay…

Evan easy my mind and is helping me pay down my unsecured debt. Reduced my monthly payments from 1300.00 to 500.00. Now I can breathe and not be so stressed financially since losing my job a year ago. I could never get catch.back up. Thank you Citizens Debt Relief and Evan.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Evan helped us consolidate our bills to…

Evan helped us consolidate our bills to save us on monthly payments. We think the company for working with us. I highly recommend this company to anyone that needs to have their bills consolidated into one low monthly payment. Evan worked with us on our time schedule even when I had to change it, this is a great company.

17 April 2024
Unprompted review

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