Citizens Debt Relief Reviews 

547
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient when guiding individuals through their debt relief options. Many consumers feel comfortable and confident working with representatives who take the time to explain every step of the program clearly. Some reviewers were not happy with communication issues and the difficulty of reaching customer support teams when needed. Other people also felt disappointed when trying to get timely responses or proper follow-ups regarding the status of their accounts and ongoing negotiations. A few individuals noted that getting assistance can sometimes feel frustrating due to unanswered calls and delayed messages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting compassionate and knowledgeable... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful and... See more

Payment

People report negative experiences with payment, expressing deep frustration over excessive fees and opaque... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some reviewers express immense... See more

Customer communications

Customers had negative experiences with contact, frequently reporting extreme frustration when trying to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Shout out to Alex! After months of not being able to communicate with anyone Alex absolutely answered all of my questions and handled my issue with expertise and clarity! He's a rockstar! Thanks again... See more

Rated 4 out of 5 stars

Today I finally reviewed all of our activities on Reliantpayment.com, everything is going according to CDR representations, I should be debt free in 12 months. I had the hardest time trying to get thr... See more

Rated 5 out of 5 stars

I was very skeptical about signing up for any program like this, but Todd Steinway was very patient, friendly and knowledgeable. He helped to ease my fears and doubts and made me feel comfortable and... See more

Rated 5 out of 5 stars

Paul Hyland presented the debt relief program, that Citizen Debt Relief had to offer me, exceedingly well. He then answered all my questions very professionally. I felt, while talking with him, ver... See more


Company details


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4.2

Great

TrustScore 4 out of 5

547 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(547)

72 reviews in the last 12 months

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Rated 5 out of 5 stars

A Better Further

Well you guys for me! Brandon and Mike help me out a lot with with my debt ratio overall and I’m looking forward to purchasing somewhere one day soon. by helping me with my credit we no longer have to struggle I can survive in this word without feeling like having to look over my shoulder because I had an hardship time do to Covid still trying to get back on track and it’s very hard with no help. So thanks a lot Brandon and Mike

you so much true as well as I appreciate it my children thank you so much. Whoever read this message if you owe over 50,000 I believe you need to look into this program. You might get a better result thank you. Have a blessed time

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Stressed and not sure

I was so stressed and didn’t know what to do and found citizens debt relief via social media. Evan is the person who reached out and he explained everything to me and made me feel good about my decision to go forward and I am grateful for his help. He went above and beyond.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

I was given great customer service

I was given great customer service! My agent was very knowledgeable, made me feel important and reassured me that I was making the right decision with my financial situation going forward.
Thanks Jason

8 April 2024
Unprompted review
Rated 5 out of 5 stars

David Rodriguez provided excellent customer service

David Rodriguez was very helpful in explaining the whole process thoroughly and helping me with my debt relief. He provided excellent customer service and I would definitely recommend him and this company to others. It was a pleasure working with him

25 March 2024
Unprompted review
Rated 5 out of 5 stars

5 stars

I’ve had a great great experience with this complicated walk me every step of the way readjusted for me, and have gone above and beyond to make sure that everything is within the parameters I needed. I am incredibly happy with the service that was provided for me.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

60% Savings over $8,000

Citizens Debt Relief has been great to work with. They were able to negotiate for me on my credit card and saved me $8,000. That was 60% in savings. Thank you Citizens Debt Relief.

2 April 2024
Unprompted review
Citizens Debt Relief logo

Reply from Citizens Debt Relief

That's Awesome!! We are so happy to help out thank you for the recognition

Rated 5 out of 5 stars

Highly Professional

Evan is super professional and highly responsive to meeting my needs as a consumer. He helped me sign up for this program and is super fast to respond to me. He is highly appreciated.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Evans is such a great guy

Evans is such a great guy, always at your service, he is quick to respond, he understands his job and knows how to allay your fears, he answers all question excellently and believe me, this guy got you covered anytime and always.

3 April 2024
Unprompted review
Rated 5 out of 5 stars

Evan Blidner and team did a great job…

Evan Blidner and team did a great job settling my debt in 9 short months. Great job by Citizens Debt Relief. Thank you for hard work. Now my credit score is up over 60 points in a few short months also!
Highly recommend!!!

1 April 2024
Unprompted review
Rated 5 out of 5 stars

I have to say that Evan has be the…

I have to say that Evan has be the biggest help during this whole process. Even after 3 months, he always answers all of calls, and gives me very helpful information. Thanks for having him on your team! Also, Maritza was also amazing. She was very nice and patient.

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Worked with Evan to help us with our…

Worked with Evan to help us with our debt consolidation. He was very easy to work with and we felt like he honestly answered our questions and concerns. We hope this will help us reduce our debt and payments and save us about $8000 in interest. Very comfortable working with Evan and hope to continue the good relationship.

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Evan was amazing

Evan was amazing. They are here for your success. I highly recommend these guys to anyone looking to get out of debt. Their customer service is unmatched.
Thank you all so much for all you do.

25 March 2024
Unprompted review

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