Citalia Holidays Reviews 

986
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 231 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and efficient, often going the extra mile. The booking process is frequently described as easy, pleasant, and stress-free, with advisors listening attentively to create tailored holidays. Many reviewers are very pleased with the overall service, noting that arrangements go smoothly, resulting in fantastic and enjoyable holidays. Consumers appreciate the personalized attention, with agents carefully listening to requirements and tailoring options to suit individual needs. This leads to high confidence in the company's professionalism, with many people recommending their services and planning future trips.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, efficiency, and knowledge.... See more

Holidays

Users describe positive interactions with holidays, often highlighting the ease and simplicity of the booking... See more

Service

Customers had positive experiences with service, often highlighting the professional, personal, and efficient... See more

Booking process

People report positive experiences with the booking process, finding it straightforward and easy, even for... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anastasia booked our holiday at Lake Garda, it was a complicated booking. Nothing was too much trouble, we were given plenty of choice which can’t have been easy. Booking was straight forward and f... See more

Rated 5 out of 5 stars

Listened to our requirements and preferences. Being elderly we needed a walk in shower and access to public transport. We were extremely happy with the selection and choice of hotel. with assurances... See more

Rated 5 out of 5 stars

Booking with Tasha(Starkin) made booking a holiday for our Golden Wedding anniversary very easy A very nice young lady - nothing was too much trouble for her -resulting in us booking

Rated 5 out of 5 stars

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples. Therefore, we called Citalia and spoke to Tasha wh... See more

Company replied


Company details

  1. Tour Operator
  2. Bed & Breakfast
  3. Boutique Hotel
  4. Cultural Tours Provider
  5. Hotel
  6. Sightseeing Tour Agency

Written by the company

With over 95 years of experience, Citalia is the leading Italian holiday specialist. Founded in 1929 with deep roots in Italy, Citalia has been helping customers discover the very best of Italy for decades. Our dedicated team of Italy Experts have extensive knowledge of our destinations and have been helping customers to discover the real Italy with hand-selected hotels and itineraries. Each hotel we recommend has been carefully chosen by our team to make sure your stay is as authentic and enjoyable as possible, whether you’re staying on a Tuscan hilltop or in a grand palazzo. Whatever you’re looking for, our Italy Experts can create bespoke itineraries tailored to your needs, whether you’re looking for a multi-destination tour of Italy or a weekend city break. We're here to design your perfect Italian escape.


Contact info

4.9

Excellent

TrustScore 5 out of 5

986 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(986)

227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Artan was very helpful

Artan was friendly, helpful, knowledgeable and efficient, made my booking experience easy. Would not hesitate to book with Artan again for a next Italy holiday.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy itinerary planning

Our holiday planner listened to our requirements and quickly built a fantastic itinerary. Overall the planning and booking experience has been excellent.

8 February 2026
Rated 5 out of 5 stars

Really helpful

Really helpful, informative and honest booking experience. Very clear about what was included and more importantly, what they couldn't book for us - i.e specific excursions. Good local knowledge of the hotel and destination, local customs and taxes.

6 February 2026
Rated 5 out of 5 stars

A Pleasure Talking to a Friendly Human Being

This review is about the booking process with Citalia. A planned trip to Venice took some juggling with dates, flights and hotel availability. Karen from Citalia was so helpful, friendly and patient. Our planned trip to Venice at the hotel and room of our choice, date and flight are now booked.

3 February 2026
Rated 5 out of 5 stars

Easy booking over the phone.

We phoned early morning to book directly rather than on line or through an agent. The entire experience was made very easy by Linda Kula.
We cannot fault the process or professionalism.

5 February 2026
Rated 5 out of 5 stars

Excellent service

Lucy is the best tour consultant I have ever dealt with. Helpful, supportive and caring she helped us plan our trip. She is also very conscientious and put up with my sense of humour ! However, as it is a very busy time of year for Citalia the occasional' t' was not crossed completely. To err is human. Would I use her again ? Definitely !

2 February 2026
Rated 5 out of 5 stars

Excellent advice and service from Citalia

Citalia was the only site we found with the exact city combination already in a suggested package on the website - Florence, Rome and Naples.

Therefore, we called Citalia and spoke to Tasha who was brilliant. Tasha went through all the options including flights, internal rail journeys, hotel transfers and hotel options to provide us with a complete package.

I would certainly use Citalia again.

Many Thanks
Michael.

31 January 2026
Unprompted review
Citalia Holidays logo

Reply from Citalia Holidays

Thank you for your wonderful review, we are delighted to read about your experience.
We wish you a fantastic holiday, please reach out to us if there is anything you need before you travel.
Best Wishes
Amber
Customer Experience

Rated 5 out of 5 stars

Satisfied Client

Booked previous year and booked again this year for Rome and Amalfi coast Very helpful 😀 staff
Great to be able to talk to knowledgeable staff
Would recommend

2 February 2026
Rated 5 out of 5 stars

Was a lovely man booking my holiday

Was a lovely man booking my holiday. I explained it all to him & he was very helpful. We love Italy.....Having a car taking us to the Hotel & also back is a big help as I've got Arthritis. Booked Seats on the planes as well. This is the second holiday with Citalia. Hope its as good as the first one.....

31 January 2026
Unprompted review
Citalia Holidays logo

Reply from Citalia Holidays

Thank you for sharing your Citalia experience! We wish you a fantastic holiday.
Best Wishes
Amber
Customer Experience

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