CircleLoop Reviews 187

Great price and flexibility of service for my requirements (international calling and recording). Whenever I speak to any of their team they provide proper, old-school amazing service. Breath of fresh air in this day and age.

I'm using Circle loop for more than a year and they are providing a great service, pricing is transparent and No contract. I recently move a phone number from another provider to them, the porting team was fantastic especially Zac Sabatino who was in charge of my poting and all went smooth.

I was going to delete my account because it wasn't working. However after leaving a poor review a very nice chap from circle loop gave me a call to explain some of the limits of modern technology using 4g on potentially unstable 4g connections.
He explained how we could set it up in a different way to give us what we need and we are now giving it another try.

Support is just top class. I had an issue, so i called their customer support helpline and was immediately put through to someone who knew what they were talking about. In the era of automations and holding for 15 mins, it means a lot when a company has good customer support. 5 stars

A great VoIP service - incredibly easy to signup, easy to manage users, call plans & numbers (Geo/Non-Geo + Mobile) all with a few clicks.
Support is great too! Quick to answer any queries and full access was activated within 24 hours of my request.

Where shall I start? Sarah Blackburn Is the best at her job. We’ve been wanting some phone numbers transferred from our old internet providers and she’s managed to do them all. Fantastic service :)

Great proactive support , very very pleased

really happy with the service I have received. Great support, and onboarding team that don't pester you.

Numbers for national, local and mobile, affordable prices for startup companies.

Would HIGHLY RECOMMEND.

It doesn't work. I've tried on my laptop, my desktop, my phone on wifi and 4G and doesn't work on any of them. When I discussed with customer service they didn't want to accept that their software was the problem, so only option its to try something else, which is strange as I have no problem, with calls on Whats App, FaceTime, Zoom, Skype or Teams.

Great experience, super fast customer service, one on one help and guidance.
And an outstanding service.

Free 0333 number, answer phone you can personalise with your own professional greeting, add your own music when customers are on hold AND so much more.

A service that has already saved me time in 1 hour and a new booking.

I’m already in profit.

Amazing service / customer service

I'm a VA with a building client base and I manage to set up and remove numbers easily using the Windows or iPhone App but I had a technical issue when setting up voicemail for a new number. With any other IT or Service company, you are never able to speak to the same person, if you get to speak to anyone at all.

Circleloop customer service is definitely 5 stars worthy, lovely people and they stick with you until they solve the issue. Quick answers and quick resolutions.

I wish everyone treated their customers like a good mate who they're keen to help! They all sound so happy to do their jobs!

CL is Great Idea, and people are great too, its real shame the product is basically not fit for Business purpose, un less you have a degree in IT to fix the problems (I don't)
We are a team of 8 working from home (Covid) and all I get is customer complaints about the call quality, last thing i need in a Covid world!!!!!!!! (!)
I'm getting complaints and I'm using a 200MB virgin fibber connection connected to £600 worth of Jabra equipment. The call are great for us, however clients can't hear us due to call quality,
Responses form support; I have to hard wire to the PC via USB for calls for CL to work, really in todays age! The milkman has better technology.
Come on, this is not good enough, I now they will blame the Network provider, (and they will) or I have to upgrade my router, £250*8 as CL only works with that router and then Ive (and 7 ladies) change the SoC, or something like that setting, but really, I'm a bookkeeper just trying to make a living and CL have no idea what their product is like from a user perspective.
Anyway I'm off to spend another £150 on Jabra product to wire my head to the the PC's USB port.
All feels very 90's
Thank you, I now have to change all my Comms again, its appreciated in current environment.
Craig

Everything about the onboarding of this product was fantastic. The only thing that was a let down was that I hadn't found them sooner.

Keep up the good work.

Everyone at Circle loop is extremely helpful and always willing to walk you through whatever you need help with.
Very responsive and would definitely recommend their services.

The whole experience from first contact to getting our numbers ported has been refreshingly different. Every phone call for help was met by knowledgeable, friendly support.
In particular the assistance from Sarah and Zac with the number porting was exceptional.
In use the system is different from a standard telephony paradigm but works well. Quality is good and the features serve our needs well.

Come on CircleLoop, let not loose sight of who the customer is.

Trying to setup an account with Circle loop and its painful at best.

Not clear to the layperson how to set it up so paying for a service which doesn't do what I thought was it was supposed to. OK my bad I'm not technical.

Mixed message coming from their team that things work and then told they didn't (i.e. call forwarding) but he was new and didn't know what he was doing. OK we all need to learn.

Now being charged to port numbers over, so OK can live with that but when you do port the number you can't really get text messages in a useful format. FFS, right OK lets try it and see how we go.

Mobile was OK to move but to do Skype number I need to fill a form in (asked 3 time for it) and told to trot off and find out Skype's business address and some details to pass onto them. Forms as clear as mud, if it Skype account details or Circle loops you want in here because I can't tell. Asked for advice as surely they have done this before and would have a clue and was bluntly pointed to Skype's support page which is as clear as mud.

It's like the team can't be bothered and if you don't get the info they require in format they want and know all the tech stuff you're nothing more than an inconvenience. Its always oh you need to do this as well, ah it doesn't really work that way. Poor CircleLoop, very poor and unimpressed.

I left a query with Circleloop and was called the next day by Kieran. He quickly (and cheerfully) talked me though in order to resolve my issue effectively.

Made an account today outgoing is ok apart from when a caller hangs up and doesn't pick up your phone keeps ringing also incoming calls are not working been trying to email all day as an urgent thing as I could be losing work as I want them to be my main phone company but no incoming calls and phone just keeps ringing if no one picks up once it's all sorted will change the post to 5 stars and update along the way

Great service and platform, we used it for about 3 months. However, had to cancel due to incorrect/dead numbers just ringing and ringing out (so you don't know if the phone number is genuine or not). As soon as this issue if fixed, we'd be back in a heartbeat.

If you use HubSpot (or any other suported CRM) this is a great phone system. And their month by month plans are a refreshing approach to telecoms.