SwitchboardFREE VoIP Phone Systems Reviews 463

This company offers a dialler on a monthly subscription, without forcing people to go on long term contracts so perfect for a small virtual call centre like me as I find my feet and test a campaign. It also enables me to purchase a local landline to an area to receive calls and have someone call out. I like to it has a TPS checker so I don't have to worry on marketing to restricted numbers.
The issue though is that they restricted my account and couldn't even give a real reason, asking me to send in ID which I did yesterday. I miss the days of using a Skype dialler! But unfortunately as that closed down we have to endure small VoIP providers on a power trip.

Try cancelling or requesting to cancel! They are so rude and dismissive.

There was a lag in receiving calls. I couldn't set up WhatsApp. I have canceled after a couple of days and they refunded

Zoe K in support was quick to help me resolve an issue after I mistakenly cancelled the wrong service. Really happy with the support and have used their virtual numbers successfully for over a year with no down time, outages or unexpected bills.

Works as intended. Very happy customer

Be careful. Minimum 90 day contract for what i believed to be a 30 day rolling service. Then another 30 days notice period to exit. So 4 months charges just for a digital landline i didn't use. Will not recommend. Sorry i signed up. Will try Air landline in the future, there is no contracts or "legal emails from customer support" who make you feel intimidated that you locked into contracts and MUST pay extra 30 days to leave.

Always happy to help resolving any minor issues and well priced!

the username and pasword you gave are not working. when we were chatting, you are almost not there to answer.

Ali was very helpful and immediately solved my issues without fuss. Switchboard free I have found to be an efficient company over the years I've been with them. Thanks again Ali for your help today

Excellent customer service, sorted my issue straight away.

I used the online chat to resolve a log on issue I was facing. It was all resolved and we were able to access our app again. I also asked to separate two accounts which I thought might be a nightmare to sort - it wasn’t! It was done straight away and I’m good to go. Thanks to Zoe for her patience and help!

Staff were helpful and polite, no issues at all during onboarding. Would recommend to any small business.

Amazing experience from the beginning . Very easy to cmmunicate and straightforward. Cheers to Zoe .

Fast and efficient

Not the best experience, it took nearly a week to get support to set up the voip phone, it was then auto configured to charge for basic services without making it clear they were chargeable take care using this company as there not that customer focused

Professional, efficient, available support with a superb product at the right price. Recommended!

Laura made my experience great - with ideas of how to solve my problem when things were not as straight forward as we thought

The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and download of the desktop and mobile app was completed. There was a glitch a few days later with connectivity which was resolved with a reset our end.