Cinch Self Storage Reviews 

2,408
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, professional, and going the extra mile, often making stressful situations much easier. The customer service is frequently described as excellent, with many appreciating the clear explanations and attentive approach provided by the team. People found the overall service and user experience to be smooth, efficient, and easy to use. Reviewers also highlight the facilities as excellent, noting them to be clean, secure, and well-planned. Many customers would highly recommend the company and plan to use their services again if needed.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as helpful, professional, and... See more

Service

People report positive experiences with service, with many reviewers describing it as fantastic, excellent,... See more

Facilities

Clients share positive opinions on facilities, consistently describing them as spotless, clean, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the staff for making the... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as top-notch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more

Rated 5 out of 5 stars

Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more

Company replied

Rated 5 out of 5 stars

Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Am... See more

Company replied

Rated 5 out of 5 stars

I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assi... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility
  3. Warehouse

Written by the company

Affordable Self Storage for Households and Businesses


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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5.0

All reviews

(2,408)

403 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service from Craig

Amazing service from Craig
Storage is just what we needed to store our twins uni stuff over the summer.
Great , clean, dry and modern facility with easy access.

24 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for taking the time to leave such positive feedback. Knowing that you had a great experience motivates our team to keep delivering the highest standards of service.

Rated 5 out of 5 stars

Amazing welcome and clear contract via…

Amazing welcome and clear contract via the gent at seaford branch.
Nice clean storage areas.
Excellent value 👏

30 May 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

We're delighted to hear you had such a positive experience. Thank you for your kind comments and excellent rating. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Amazing self storage

I chose Shoreham location, lauren explained and set up everything for me at such short notice and made everything really easy! Jack who also welcomed me into the unit and finalised everything was equally super helpful, can’t recommend more if you are looking for a self storage facility!! ⭐️⭐️⭐️⭐️⭐️

30 May 2026
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Reply from Cinch Self Storage

Thank you for the glowing review! It's great to know that our facilities and customer service helped make your storage experience easy and stress-free.

Rated 5 out of 5 stars

I have had a wonderful experience!

I have had a wonderful experience so far with Cinch. On calling I spoke with Jack who was very attentive when I shared my requirements. I was swiftly contacted by Lauren the Shoreham branch manager to chat through my options. Lauren was communicative and has been genuinely supportive and helpful in recommending options for my storage needs. I have felt that the quotes were fair and that if I needed to stay on longer, I would be looked after. This has been a really pleasant experience and I would not hesitate recommending the Cinch Shoreham branch, in fact I have!

30 May 2026
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Reply from Cinch Self Storage

We really appreciate your feedback and your 5-star rating. Hearing that you were pleased with our service makes all the hard work worthwhile. Thank you for choosing us.

Rated 5 out of 5 stars

amazing place

amazing place, good air conditioning 😁

29 May 2026
Unprompted review
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Reply from Cinch Self Storage

Thanks for the fantastic review! We can't take credit for the weather, but we're glad our air con stepped up when it mattered most. Come back anytime for storage and a refreshing visit!

Rated 5 out of 5 stars

Top Chaps

A real pleasure dealing with these guys when storage was urgently needed. My need was resolved and had to cancel, but wouldn't hesitate to use in the future. Highly recommended.
Peter Berrill

26 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you so much for the fantastic 5-star review! We’re really pleased to hear you had such a great experience with us.

Rated 5 out of 5 stars

Recommend

Easy , friendly , good quality and flexible and everything you would need in a storage facility . Excellent friendly staff

21 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for the 5 stars! We’re delighted we could help and really appreciate you taking the time to leave us a review.

Rated 5 out of 5 stars

Very helpful and accommodative

I run as small from Cinch Leighton Buzzard. Jason and Matthew are very helpful and accommodative. I would definitely recommend Cinch Leighton Buzzard.

18 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We’re so pleased everything went smoothly and that you had a great experience with Cinch.

Rated 5 out of 5 stars

Great customer service from the staff…

Great customer service from the staff onsite 🙏🙏🙏🙏

20 May 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for choosing Cinch Self Storage! We’re thrilled to hear you were happy with the service and really appreciate your support.

Rated 5 out of 5 stars

Excellent rates

Excellent rates, friendly staff and local.

20 May 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

We really appreciate the 5-star review! It’s great to hear you had a smooth and stress-free experience with us.

Rated 5 out of 5 stars

Lauren & the team at Cinch Shoreham…

Lauren & the team at Cinch Shoreham went above & beyond to support our charity Guardians 4 Kenyan Kids UK, by providing our charity with the perfect storage solution and opportunities to raise funds for our charity! Amazing team

20 May 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for the brilliant feedback! We’re so glad we could help with your storage needs.

Rated 5 out of 5 stars

Amazing company

Amazing company, great information and fab price to tide me over whilst selling.
Friendly knowledgeable staff.
Very accessible easy to find site with parking, trolleys on hand and large lift.
Safe easy to use app for entry to the storage unit. Very clean and new. Perfect 🤩🤩🤩🤩

16 May 2026
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Reply from Cinch Self Storage

Thanks for taking the time to leave us such a great review! We’re delighted you had a positive experience with Cinch.

Rated 5 out of 5 stars

5* service from Nijole

We have worked along side Cinch in Newmarket before through the company I work for and each time they have been easy to work alongside. For personal belongings we have now rented out our own unit and Nijole was extremely helpful from the start. She allowed us to look at the unit prior to renting and made the overall experience very easy. The location is easy to access and locate. I would highly recommend.

20 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Your feedback means a lot to us, thank you! We’re really pleased to hear everything went well.

Rated 5 out of 5 stars

Jason and Matthew at Leighton Buzzard…

Jason and Matthew at Leighton Buzzard branch. Both very friendly, helpful, quick and efficient. Ensured we had the appropriate facility for the right period of tim.

15 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for the wonderful review! We’re so happy we could provide the service and support you needed.

Rated 5 out of 5 stars

Top Class

We found everything about the Cinch storage facility in Leighton Buzzard to be top class, from start to finish. Jason and Matt were both extremely friendly, knowledgeable and helpful. Both of the units we hired were spotlessly clean on arrival and we felt completely reassured that our belongings would be totally secure for the entire duration of our hire.

19 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks so much for the 5 stars! We’re always here to make storage simple, straightforward and stress-free.

Rated 5 out of 5 stars

I have never used a storage space but…

I have never used a storage space but Jason made the experience lovely.
Always offering a cup of tea.
Nice customer service.
Location is very great.
Nice service

15 February 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

We’re really grateful for your kind review! It’s fantastic to know you had such a good experience with our team.

Rated 5 out of 5 stars

Great service, easy process

From the outset the staff at Cinch Southend made process really easy. They help you find the best storage for your needs. We have had several units and no problems with any of them.
I would highly recommend the storage facility.
The staff are great and go above and beyond.
They will even make you a nice cup of tea. Thank you
Jane B

1 May 2026
Unprompted review
Cinch Self Storage logo

Reply from Cinch Self Storage

Thank you for the lovely feedback! We’re so pleased you found our service helpful and easy to use.

Rated 5 out of 5 stars

Friendly helpful staff

Friendly, efficicent staff. great position, very clean and tidy building and units.
Staff very knowledagable and helpful

16 May 2026
Cinch Self Storage logo

Reply from Cinch Self Storage

Thanks for choosing Cinch Self Storage! We really appreciate your review and are glad we could help.

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