I have been renting from Cinch for the last 2 years in Newmarket. The staff have been amazing very helpful and professional and always went the extra mile to help me . I had to change units many t... See more
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Review summary
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Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and con... See more
Company replied
Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Am... See more
Company replied
I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assi... See more
Company replied
Company details
Written by the company
Affordable Self Storage for Households and Businesses
Contact info
184 Shepherds Bush Road, W6 7NL, LONDON, United Kingdom
- 08000 855 722
- hello@cinchstorage.co.uk
- www.cinchstorage.co.uk
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Early days
Early days, but so far so good.
Significant saving over Big Yellow Storage.
18 June 2026
Unprompted review
Reply from Cinch Self Storage
We're thrilled to receive your 5-star review. It's great to know our team was able to provide the service and support you needed.
Friendly staff at Bicester
Friendly staff at Bicester . Place clean and tidy always a great experience. Five stars
13 June 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for your kind words. Providing excellent customer service is something we pride ourselves on, so it's wonderful to hear that reflected in your experience.
Extremely Professional and helpful
I recently have rented a unit here, Jason & Matthew have been extremely Professional, helpful and understanding.
I really cannot recommend them high enough.
Thank you
15 June 2026
Unprompted review
Reply from Cinch Self Storage
We really appreciate you leaving us such a positive review. The team works hard to make storage simple and stress-free, and we're pleased to hear we achieved that for you.
Reply from Cinch Self Storage
Thank you for choosing Cinch Self Storage. We're delighted that your experience was such a positive one and will be sure to pass your comments on to the team.
I rented a number of units for 18 months
I rented a number of units for around 18 months before moving to a permanent premises.
The staff at the Cinch Woking branch were excellent. They understood the needs of the business and were flexible and reactive to what I needed. This was echoed by the other clients I met during the period I was there. Happy to recommend this branch.
16 June 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for the excellent feedback. It's always rewarding to hear that our customers have enjoyed a smooth and hassle-free experience from start to finish.
Excellent customer service
Jason and Matt were really helpful and friendly and gave us excellent customer service. Having helped us decide on the size of unit required they explained the booking process and the terms and conditions of hire
Jason and Matt were very welcoming and made sure we had everything we needed which ensured the use of the unit went smoothly
We would readily recommend Cinch Self Storage units to our friends
15 June 2026
Reply from Cinch Self Storage
Thank you for taking the time to leave such a lovely review. We're delighted that you found the service helpful and friendly, and we hope to welcome you back again in the future.
Reply from Cinch Self Storage
Thank you for your wonderful feedback. Knowing that we've helped make your storage experience easy and convenient is exactly what we aim for.
Excellent Service in Brighton
3 Months ago , I was hunting for a Storage facility on the internet , I first found Big yellow company , then I received an advert about Safe stores of which Cinch Storage is part of. I called them and they gave me a very good discount compared to the one I had. I cancelled by previous quote with the other company and chose Cinch. The location was great , the service was excellent and straightforward. I recommend Cinch storage to all.
Thank you.
21 March 2026
Reply from Cinch Self Storage
We're so pleased to hear about your positive experience. Thank you for your kind comments and for taking the time to recommend us.
Reply from Cinch Self Storage
Thank you for the fantastic review. We always strive to provide great service and clean, secure facilities, so it's wonderful to know we've met your expectations.
Excellent customer service
I needed some storage urgently when downsizing private rental. I came across Cinch in my local town and contacted them. I was in a particularly difficult financial position and Andrew (primarily) assisted by his colleague Dan have helped me navigate a truly awful time. Andrew helped me secure a manageable discount on the storage and has been quick to assist me with any concerns or queries i had. The customer service skills have been second to none and I'm truly grateful for all the help. The storage unit itself is clean and well managed and easy to access.
6 June 2026
Reply from Cinch Self Storage
Your feedback has made our day. Thank you for your kind words, and we're delighted that our team was able to provide such a positive storage experience.
Extremely friendly customer service at…
Extremely friendly customer service at Cinch Storage, Brentwood. Always very helpful and accommodating.
11 June 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for your 5-star review. We genuinely value every customer and are thrilled to hear that you had such a great experience with us.
Best storage facility in Brighton
I’ve pretty much tried every storage unit facility in Brighton for my business but I can safely say Cinch is the best. The team Stuart and Jack are amazing super friendly, help you out with everything you need, the price is very competitive and the place is kept immaculately clean.
10 June 2026
Reply from Cinch Self Storage
We're delighted to receive your feedback. It's great to know that our team could assist you and make your storage journey as straightforward as possible.
Will Use Again For Sure
The Woking location was clean, well-organised, friendly and reasonably priced. I will definitely use them again.
10 June 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for sharing your experience with us. We appreciate your support and are pleased that we could provide the service you were looking for.
We have used Sittingbourne depot again…
We have used Sittingbourne depot again and the staff are so easy to deal with and are always at hand to help with anything I needed
It’s been a pleaseure using them again and I look forward to the next time
Thank you all again !!!
6 June 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for your glowing review. Our team is passionate about delivering exceptional customer service, and it's fantastic to hear that this came across during your visit.
Was met by Carlene who showed us around…
Was met by Carlene who showed us around and helped with our needs, we was completely satisfied with her and was very cheerful and put us at ease. Explained everything we needed to know. Left feeling very happy.
6 June 2026
Unprompted review
Reply from Cinch Self Storage
We really appreciate your recommendation and your kind comments. Thank you for choosing Cinch Self Storage, and we're glad we could help.
Jason and Matthew were very helpful…
Jason and Matthew were very helpful from the time I enquired about renting a storage unit all through to when I relinquished the unit. The whole storage facility is very clean and tidy. Access is straightforward and all feels very secure.
4 June 2026
Reply from Cinch Self Storage
Thank you for your fantastic review! We're delighted to hear you had such a positive experience with our team and facilities. We really appreciate your support and look forward to helping you again whenever you need storage.
Very professional!!!
Very professional from start to finish!!!
Matthew was fantastic throughout
3 June 2026
Reply from Cinch Self Storage
We're thrilled to receive your feedback! Providing a smooth, hassle-free storage experience is exactly what we aim for, and it's wonderful to know we delivered. Thank you for choosing Cinch Self Storage.
Excellent service and staff
Excellent service and staff, very helpful and accommodating.
The storage areas and units are clean and secure and excellent value for money. Would recommend.
2 June 2026
Unprompted review
Reply from Cinch Self Storage
We really appreciate your review! It's fantastic to know that your experience with us was such a positive one. Thank you for trusting Cinch Self Storage with your storage needs.
Great Experience with Cinch Gillingham
Have just finished our current storage period with Cinch Storage in Gillingham. We have had a great experience using this facility for the last 5 months whilst our house renovations were completed. Amy and James have been great - always on hand to answer questions and queries. Would highly recommend this facility and Amy and James. Will definitely use them again if the need arises. Check out was made really easy too.
30 May 2026
Unprompted review
Reply from Cinch Self Storage
Thank you for your 5-star review. We're so pleased that you found our service helpful and our facilities met your expectations. We look forward to welcoming you back in the future.
Called in
Called in, very new impressive facility and the people I spoke to were very helpful
Highly Recommended
Philip Hadlow
29 May 2026
Unprompted review
Reply from Cinch Self Storage
Thanks for sharing your experience with us. We're delighted that everything went smoothly and that our team was able to assist you. Your feedback means a lot to everyone here.
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