Chronopost Reviews 

Super retrait a Bio- Swing Souillac

Service impeccable

My item arrived in Athens Greece from France in 6 days which was more or less O.K. The only thing I have to suggest is this: Because Chronopost collaborate in Greece with ACS, when I enter the tracking # from Chronopost in ACS system, they didn't recognize it. It would be nice if they could make their systems to interconnect.

The parcel was stuck for two days just 20 minutes from my collection point. Efficiency certainly isn’t their strong point. Just think, I received a parcel from Poland via InPost in just three days. First and last time with Chronopost.

Edit: the parcel of Poland arrived meanwhile, but not the one from Chronopost, which is still in the same spot (20 minutes from my pickup point) after three days.

Livraison J+1 , très apprécié!

They lose parcels
I feel like every time I buy something on Vinted and it's sent via Chronopost, the parcel gets lost. I will avoid purchases that go through them from now on. It's a waste of time.
I waited for weeks for a parcel, and then on the website it says that they tried to deliver to the delivery point and failed. I've had many packages delivered there and never had an issue. I tried to contact them with the AI chat but it was useless. Now I got a message telling me that the parcel is going back to the sender for whatever reason.

Receiving any help from this company is literally Mission Impossible, I tried every possible option and if you ask me, did someone contacted you? I will say yes-multiple scammers, scammers did contacted me, because I was desperate to get any help and hoped that public comment on instagram would help me get any kind of Chronopost attention. Well.. no, Chronopost remains silent 🫤

Super !!! merci !

Bonjour, suivi du dossier et professionnalisme des collaboratrices et collaborateurs du point de retrait Le Salon du Lunetier à La Madeleine (59110) avenue Saint-Maur.

Let's sue Chronopost! There is a Facebook group just aiming at that: Victime de Chronopost uniquement . Dépôt de plainte collective. Join them!

Chronopost simply decides to deliver a package to a different pickup location 7 KM further away that can only be reached by car. The chat bot Leonard is absolutely useless and only makes things worse. But then again we just spent 15 Min. talking to agent Michou on the phone who is just as helpless in finding a solution - as they offer none. I can only urge everyone to not use the Chronopost service as there is no service! They leave it up to the client who pays to get a cab, find a neighbor or spent hours on public transport to get this package as they are UNABLE to get it delivered to A) home address or B) the relais address that was originally chosen. And this is not the first time.
NEVER EVER Chronopost. And I will talk to a consumer protection agency if this needs to be tolerated or if one can take action against this. This is not the first time and they should not get away with this. If anybody is interested in making this a group complaint so it has some consequences for the company. This is a big disappointment.
THE "SERVICE" (what a euphemism) number +33 (0)969 391 391 lets you deal with the chat bot (again arggghhh) for minutes - and we had to call three times to get a human talking to us! You have to persistently say " parlez avec un agent .......till you feel your blood pressure going up....

The customer complaint address - as given in the chat is a a link that is not valid - well done Chronopost - make sure you do not deal with your clients problems and they give up before they get a heart attack and high blood pressure.

PLEASE start actually serving your clients!! YOU HAVE MY TRACKING NUMBER AND THE PHONE NUMBER.

Cher Messieurs et Mesdames Nasser Benaïssa, Sylive Loubaud et Maxime Tupin - please start serving the customer!

CETTE EXPERIENCE LE RESPECT EFFECTIF DE L’ARRIVEE AU POINT RELAIS EN DATE

Delivery scheduled for Thursday 2 April 2026. Just received an email on that day stating that delivery will be tomorrow or next day if tomorrow is a public holiday. Extremely inconvenient!

This buttholes company is worsened. I used to think it’s a little hope in France since the France post is horrible but now is competing to serve with poor service. Most my packages are delayed for no reason, missing or not delivered. The drivers are lazy buttholes who can’t ever find its simple address and pretending to call but not leaving any voicemail and decide to change the schedule delivery with a note that was an instruction from the customer. Such a liar! I wish you’re gone bankrupt soon!

They're so rude, I was at home all day waiting for the package, I literally didn't go anywhere, then suddenly I got a notification that the package couldn't be delivered because I wasn't there, wtf bro, they were literally lazy couriers, they didn't ring the doorbell, then suddenly they said I wasn't at home. even though I didn't go out of the house because I was waiting for them.

I have ordered several items through Amazon that where Chronopost.fr were the delivery company. Generally things arrive, however, there have been at least three occasions where the items were not delivered on the day and I’ve been sent a message saying it was a failed delivery. This normally says either I wasn’t there or the ‘one time password’ was not available. On two other occasions they have said an item has been delivered. These are complete fabrications. It seems that instead of owning up to their poor delivery service they lie so the driver doesn’t take the blame. Not what I would call great customer service!

Do not use this service, ever. I paid to have my packages delivered to the pickup point I chose. Instead, they've made it available at a pickup point in a different town that I am not familiar with and that I can't drive to. I guess I will not be receiving my packages from this terrible, terrible company, and I will be careful to avoid any company that partners with it as well.

Tres rapide avec l’option Pick up en point de relais

Absolutely terrible company. The drivers arrive at my home asking for a code which was meant to be sent to me in order for me to receive my parcels. Problem is they either don’t send a code at all or send it a day or two after the delivery date. Today’s driver was particularly rude as if his incompetent company’s mess up was my fault. If future I will not buy anything online which is going to be delivered by them. So once again I have to travel 50 kilometres to collect a parcel these imbeciles should have delivered.