ChromeBurner Motorgear Reviews 5,947

Fast delivery. But surprise custom fee so expensive I will not order again for sure

Do not use this company.
I ordered a helmet which arrived scratched and inner cheek pad fixings came unstuck after a week.
After being offered just 10% discount for this unsafe damaged helmet, I was convinced to send the helmet off through the warranty process for up to 8 weeks for repair/replacement. A couple of weeks went by without hearing anything, then I received a refund without any communication. A refund was no good to me I just wanted my helmet back and a refund was never supposed to be the resolution.
I had to re-order the helmet for more money than I originally paid (this was refunded by one helpful customer service agent).
I then paid the customs charges to receive my “new helmet”, waited in on the Saturday, opened the box and was greeted by the helmet I sent them back under warranty, complete with flies on visor from the 2 weeks of use before I sent it back. This is incredibly bad customer service and very unsafe. Anything could have happened to this helmet sent back for replacement under warranty and they were happy to send it out as a new helmet for more money than originally sold for! Obviously no quality checks are done on their stock before it’s sent out showing no regard for safety of the customer.
Avoid at all costs.

Perfect service and great price …
When I need ( or want ) biking gear they will be the first I check out …

THIS IS JUST LAST 2 EMAILS 1 FROM THE COMPANY AND 1 FROM ME'
This has been going on for months now. i purchased a Shark helmet. a part on it broke and Chromeburner kindly offered to replace it at no cost (thr helmet is unwearable without this part)
However that was the end of it as far as they seem to be concerned. They are completely uninterested in following up with the supplier. They say they have but after months they say they have not received the part and dont appear to follow it up. They say they received the part months ago, but i never received it. They say they have contacted the supplier again! Are you still on pony express in your country. i am highly pissed off
THEIR LAST MESSAGE TO ME BELOW

Hi Andy,

Thank you for your message.

No, I am not ignoring you, but, every time you send a new mail you unfortunately end up on top of the pile. Thanks to busyness, a response then takes longer.

The supplier has sent the part and we have yet to receive it!

Kind regards,

MY REPLY
Despite your note that says I go to the top of the pile for asking you where my replacement part is how else can I find out
I assume you mean bottom of the pile because I certainly aren’t at the top.
I have been waiting for months for this replacement part.
I have been told it was sent to me last month but your Company has no record of sending it.
I certainly haven’t received it
Meanwhile I cant use the helmet I purchased off your Company.
You always want to shift the blame to your supplier.
My contract is with your company.
I cannot follow up with your supplier and using them as your excuse is poor customer relationship, and sloppy and lazy on your part
Have you bothered to follow up with them?
I

Received my order so quick. Thank you. I love my new boots. They fit great and are such good quality

I ordered a helmet on Saturday 10th. FedEx had it for delivery to me in the UK on Tuesday 13th. (They didn't deliver it, however, as they wanted over £60 in tax and duty even though it was a VAT free item). After intervention it was delivered on Wednesday. Great helmet. Great price. Great service. Thanks.

I ordered a helmet came in damaged. I had msged support and was offered to return the item and receive a new one with no damages. I requested for a larger instead of a medium as there’s no price difference. I was told after they refunded me the amount and to order a new one, the new one cost more and I questioned why would I pay more for their mistake. I didn’t request for a refund just a helmet that’s undamaged. Now they told me they won’t reply back. Where is the solution? This took a whole month and still no solution. Very disappointed

My first order of boots were too small so I ordered a size up....perfect.
Only problem, to return my original order it will cost me almost $300 CDN. Any suggestions. This is the cheapest means of shipping with a tracking number

Ease of access, great staff and plenty of products available. I’ve purchased a few pieces of gear from ChromeBurner, all of which are great. I’ve had to return one item that was the incorrect size (consumer error) and the process was easy and painless.

pleased with my purchase good communication throughout the transaction will purchase from here again thank you!

The wide choice of Nolan helmets was excellent and it only took 5 working days to deliver to my door in Australia! Thank you ChromeBurner and I will only shop with you in the future!

Great price, quick delivery even with the delivery fee it save me a lot.. will definitely use again!!

The Best. Fast delivery and Good prices

A++++ product came superfast even with the bank holiday

Very good service email to let you know wen your parcel is arriving and good prices 👍

I made an error while ordering and had to return my items, I was sent an email as soon as they had recieved my return saying my refund has been processed. Very happy with the efficiency of this company and would use them again.

Like the great priced and prompt delivery. BUT having to pay for returns is expensive and disappointing, especially when buying online without the opportunity to ensure you have the correct size for clothing items. Other online sites have FREE returns or the option to buy a low cost return label. The return for ChromeBurner cost 36 euro.