Choice Home Warranty Reviews 

Excellent customer service. Arrived at time he promised and communicated with me when he would arrived. Fix the issue right away

I have had one of the worst experiences with this home warranty company. My recent claim was denied with an excuse that makes absolutely no sense for a warranty service. They refused to cover a cracked toilet, calling it “not normal wear and tear,” even though the entire point of a home warranty is to help homeowners when unexpected failures happen. The level of neglect toward customer issues is unbelievable.
On top of that, they increased my monthly payment AND the claim copay without notifying me. No email, no letter, no explanation. Just quietly charging more for a service that keeps getting worse. I’m now paying a premium price for bottom‑tier service.
This company has shown zero transparency, zero accountability, and zero interest in actually helping its customers. I’m already searching for another home warranty provider and will not be continuing with them. Save yourself the frustration and look elsewhere.

I called in to Choice on July6, 2026 to open a claim about my washer. A very nice technician, Bill, from Dan Marc Appliances came in and diagnosed the issue. About 5-6 parts were ordered. The second technician from Dan Marc, Jim/Jimmy came to repair the washer with the ordered parts and ended up taking the insides of the washer apart and broke some parts along the way. He was in my house for 2-3 hours and finally said he couldn’t finish the repair because he needs to order the parts that he just broke in his attempts to repair the washer with the original parts that were ordered. When trying to take the washer apart to install the ordered parts, he ended up breaking different parts of the washer and now said additional parts need to be ordered. Those parts were ordered. I was told one of the parts was either not available or on back order. It took a lot of phone calls but I was eventually told they came in.
An appointment was made to come back to finish the repair. I was told it was a 2-man repair job. I was called on the morning of the appointment that the technician called out again and the repair job had to be rescheduled, AGAIN!
I was given another rescheduled date for the two technicians to come finish the repair. . On the date of that appointment, the technician called several times to let me know they were on the way. Unfortunately, my phone was turned on silent and, as a result, the technician ended up leaving my
House without doing the repair. Before leaving from my driveway, they walked up to the door to leave a notice on my door saying they were here and to call and reschedule. They left the note but did not ring the bell to let me know they were here!!!!
I got a 5 th date scheduled for them to come repair my washer. Again, in the morning of this appointment, I got a call that the technician called out again and a 6th appointment had to be scheduled, again!!
My washer is taken apart; components are broken apart. The pieces, etc sit in a box on top of my washer. I wish I could post pictures here to show the state of my washer for the past month and a half.
This is over a month and a half after I filed a claim for my washer. A month and a half that I have not been able to use my washer. I took off work for the three times for the scheduled repair dates-which were either rescheduled due to the technician calling out sick or not ringing my doorbell the one time that they didn’t ring my doorbell to let me know they were in from of my house.
Another appointment was rescheduled for Friday of Labor day weekend. I wonder if the technician is hoping to call in sick again, especially due to it being the start of the holiday weekend.
I am still waiting to have my washer repaired and i need to take a fifth day off from work. Wonder if the technician plans on calling out sick again because either it being a holiday weekend or maybe because he just doesn’t know how to repair the washer with all the broken pieces that resulted from Jim taking the washer apart or maybe the technician will call out sick again because he doesn’t want or know how to put the whole washer back together!
As result of my situation, I request someone from the senior management team to call me to let me know when I can expect the washer to be repaired.

Great work and good attitude

My ex husband told me about the experience he had with his repairs that needed to be done. And in no time they were complete without complaints.

All of their claims are outsourced to the Phillipines. You can't speak with anyone in the States about anything. It has taken them since May (it is now August) to finally get my refrigerator repaired. They sent 3 different companies before this last one, who finally got it repaired. Every repair person has told me that they don't like to work with Choice because they don't pay well, if at all. I took out a 6 year warranty, and have 1 year left on it. Never will I use them again, when this contract ends. They offered me only $300 to replace my fridge. What a joke! This company is totally dishonest and a rip off. BEWARE!!!!!!

Timely response with knowledgeable technician

Easy to request services

We are very appreciative of our case manager J. Milien was very thorough and informative. We were able to have everything resolved and taken care of immediately.

Technician arrived on time. Very polite and informative. Knew exactly what the issue was and was able to repair it. We would highly recommend him to anyone.

I found that the process of confirming my appointment was delayed since I requested a 12:00 noon appointment and I didn't receive communication as to the change of time from 8:00 AM dash 12:00 noon. This information was later found in my Choice Warranty app not in my email.

I always found that at a technician or the company would contact me by text or call in the morning to confirm our appointment and to give an approximate time of arrival for repair. This this did not happen. The technician, Emmanuel, was very professional, he was on time once he contacted me of his arrival, he took time to explaine the repair process and what he thought he problem was and he completed his work in a timely fashion.

The repair was made in a timely manner and we were charged just the service charge fee.

Great experience with Choice Home Warranty. They were incredibly easy to contact, and I got a quick response right away. The technician came out for service on August 25, 2026, and handled everything professionally. Highly recommend!

The experience with Choice Warranty has been a miserable one. I believe that there is a scam. They refuse to fix a minor problem and it’s just very disappointing because they had no help for me whatsoever. The claim lady didn’t even call me back so I’m just done with these people. I’m gonna call him Monday and cancel my Account account before they try to scam me for another payment

We have been very happy with Choice Hone Warranty

Handled very well

Lee was polite and on time. He explained that he didn't have the part on his truck, but would order it and return to complete the job. He returned and fixed the job. He cleaned his work area before he let and asked if I was satisfied. He also told me to call if it stopped working. If I need a GE repair I'll ask for lee.

Quick claim review, assignment of service provider and approval of required repairs