Checkatrade.com Reviews 80,316

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 14,914 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the service for its efficiency and reliability, often highlighting the professionalism and helpfulness of the staff. Many people appreciate the reasonable pricing and find the overall process of finding suitable tradespeople to be straightforward and quick. However, some customers also noted issues with the website, specifically mentioning difficulties in getting responses from nominated tradespeople or finding available local services. A few other people felt that the after-sales service was lacking, and some expressed concerns about the thoroughness of the company's checks on tradespersons.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers found it easy to find suitable tradespeople,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Price

Reviewers highlight positive aspects of price, with many finding quotes reasonable, fair, and competitive.... See more

Website

Users describe ambiguous interactions with the website. Many customers found the site incredibly easy to use,... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight quick responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very pleased with the installation of new windows by 3Counties from the visit by the salesman and the surveyor every thing was very professional and the work started and finished on time. Ron... See more

Company replied

Rated 5 out of 5 stars

Kitchen Makeovers have replaced my kitchen cupboard doors. The job was completed in two days to a very high standard. Martin, the fitter worked diligently and I am very happy with my new look kitchen.... See more

Rated 5 out of 5 stars

I have had positive experience from Checkatrade. I've used them for over 10 years to find good quality tradespeople. You don't have to pay to use the site which is great as with some similar sites y... See more


Company details

  1. Online Marketplace
  2. Internet Marketing Service
  3. Review Site
  4. Search Engine Company

Written by the company

Welcome to Checkatrade, the UK's premier online directory and leading destination for finding top-quality tradespeople. Our platform is expertly designed to bridge the gap between consumers and trusted, skilled professionals in the trade industry. Embark on a seamless journey to elevate your home or business with our extensive range of services. Checkatrade is your one-stop hub for discovering local tradespeople, enriched with authentic, verified customer reviews to inform and guide your choices. Whether you're in the market for a comprehensive home renovation, a bespoke building project, or a simple repair, our platform caters to every need, ensuring you find the ideal professional with ease. Our reputation is built on a foundation of trust and excellence. We rigorously vet each tradesperson, guaranteeing that only those meeting our high standards are listed. This meticulous approach means peace of mind for you, knowing that your project is in the hands of a reliable, highly-rated professional. With a spectrum of services including Home Improvement, Home Services, Construction, Contractors, Professional Services, and Local Services, we are dedicated to meeting your every requirement. Our commitment to outstanding Customer Service stands us apart, making Checkatrade the definitive choice for quality, reliability, and satisfaction in the UK trade industry. Turn to Checkatrade for a straightforward, secure, and successful project completion. We're not just a directory; we're your trusted partner in making your project dreams a reality. Join the multitude of satisfied customers who found their perfect tradesperson through Checkatrade – where excellence meets reliability and every review counts.

The Checkatrade Guarantee

A helping hand, if things go wrong

A helping hand, if things go wrong
When you contact or pay a trade through Checkatrade, you’re covered by the Checkatrade 12-month guarantee of up to £1,000*. How the Checkatrade Guarantee works: 1. Contact a tradesperson through Checkatrade to register your job. OR 2. Pay securely via Checkatrade Pay-no matter where you found your tradesperson**. *Other eligibility criteria and T&Cs apply. **For customers in Scotland, payment for the work must be made via Checkatrade Pay. https://www.checkatrade.com/guarantee-terms

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

80K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

E&J Servicing helpful&efficient

helpful, friendly, and efficient - oven cleaning at its best

18 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We are delighted you found the service helpful, friendly, and efficient. Thank you for your kind words!

Checkatrade Team

Rated 5 out of 5 stars

On time and did what was asked of them…

On time and did what was asked of them very polite people job well done will be having them back

22 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your 5-star rating! We're so pleased with the promptness and politeness of the team.

Checkatrade Team

Rated 5 out of 5 stars

Service was excellent

Service was excellent. The plumber telephoned ahead, and arrived on time. I explained the situation, the gentleman set to, replaced the part as the problem was in the current part. In needing to turn off the water in the property, he also discovered that the mains tap was leaking which was a useful side effect too. Would have no issue recommending this company.

19 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're delighted to hear about your excellent service experience. It's great that the plumber was punctual and efficiently resolved the issue, even discovering the leaking mains tap. We appreciate your recommendation!

Checkatrade Team

Rated 5 out of 5 stars

I shall consult Checkatrade in future,

I invited a company I knew from using them in the past. I was so impressed with their work, I asked them where they would like a review. The answer was "Checkatrade, please". Obviously, the tradesmen found there are reliable.

22 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We are so pleased to hear about your positive experience with the tradesmen you found through us. Thank you for sharing your wonderful feedback!

Checkatrade Team

Rated 5 out of 5 stars

Quick and Reassuring

Very surprised by the response times from trades people interested in the job and being able to read the past reviews they had received really helped.

17 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're so glad you found the service helpful, especially the quick responses and past reviews. Thank you for your positive feedback!

Checkatrade Team

Rated 1 out of 5 stars

As a tradesmen

As a tradesmen, I wouldn't even bother, charge you the fix price each month, obviously to get you the jobs come through, then offer you completely small jobs what wouldn't even cover there monthly cost, let alone cost for your van, tools, insurance etc, best off getting out there and use the good old fashioned way, word of mouth, may take longer for your business to get where it needs, but I wouldn't get stressed out using scam'a'trade

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Vintage property solutions was…

Vintage property solutions was fantastic had my work done to a high standard! Then had some more done this week because they were that good so reasonable and in and out totally recommend them

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your positive feedback. We're happy to hear that the work was done to a high standard and that you found the service so reasonable.

Checkatrade Team

Rated 5 out of 5 stars

They were recommended by friends and…

They were recommended by friends and didn’t disappoint, a great service and good price. Doing everything they could to make our move less stressful.

15 April 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your wonderful feedback and 5-star rating!

Checkatrade Team

Rated 5 out of 5 stars

The whole process with Checkatrade…

The whole process with Checkatrade thought the tradesman coming was flawless. I would recommend 100 percent.

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your fantastic feedback and 5-star rating! We're so pleased the process was flawless.

Checkatrade Team

Rated 4 out of 5 stars

Easy to use website

The website is easy to use and posting a job on the site is easy. Depending on the job very much depends on the response you get back. My latest job I got little response. I eventually got a response and the price was right.

1 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your feedback regarding the ease of use for posting jobs. We understand that response rates can vary, and we are glad you ultimately found a suitable candidate at the right price.

Checkatrade Team

Rated 5 out of 5 stars

Polite & friendly

Having written what jobs we wanted doing on Checkatrade we were contacted very quickly by Chera Gas. He came to assess the work and gave us a decent quote for installingan electricshower and shower rails. The work was all completed within a few days and we were very pleased.

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're glad you were contacted quickly and received a decent quote. It's great the work was completed efficiently and to your satisfaction.

Checkatrade Team

Rated 1 out of 5 stars

Frost Pest Control.For their attitude…

Frost Pest Control.For their attitude they don't deserve any stars.They were booked to come over for a flying ant problem.I was very distressed. I received a 'phone call and a very rude woman said we can't come out for a few ants the nest is their domaine.-we can't destroy it-I wasn't asking them to. They did not offer me any treatment instead and I had to'phone a different business which did the job. I think Frost weren't going to waste their time with this cheaper type of job. That is not a service-pick and choose from your communities.

22 May 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We’re sorry to hear about your experience with Frost Pest Control. We understand how upsetting it must have been to feel dismissed when you were already distressed and looking for help.

Clear, respectful communication is really important, even when a tradesperson is unable to take on a job. If you found this trade through Checkatrade, please get in touch with us by phone or through our website so the team can look into this further.

Checkatrade Team

Rated 5 out of 5 stars

Very professional right from the first…

Very professional right from the first appointment through to the completion of a very satisfactory conversion. Completely transformed out conservatory. Would highly recommend Ecozenic .

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're so glad to hear you're happy with the conservatory conversion and the professional service. Thank you for your kind recommendation!

Checkatrade Team

Rated 1 out of 5 stars

A warning to anyone thinking of joining…

A warning to anyone thinking of joining checkatrade As a paid up member of 16 years £185 per month I have had one yes one complaint about me & have had my account blocked for over a month, they offer no empathy or real time knowledge of how customers & traders secure deals & just deal with you ruthlessly so to anyone out there not keen on a rival business it's an easy option... I could not even reply to an e mail stating I had had a complaint as on holiday but only to be told by checkatrade that I should of told them I was going away!!! Beware that's all as this is a shell of a company since it's takeover in looking after traders anyway.... Be glad to gone! & The thing is they genuinely don't give a damn.

Wow! A reply finally on here & to get in touch... Yeah right easier said than done! And even you can sit around for an hour or so listening to piped music then only to be spoken to by a cold non interested pen pusher who will just roboticly remind you of the terms & conditions!! No thanks! I'll stick to enjoying my unanswered e mails whilst you continue to rob me of hard earned money! Well done & if only I could do a bad review of checkatrade & get them shut down until I decide when to end it!

26 May 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We’re sorry to hear how disappointed and frustrated you feel after being with Checkatrade for so many years. We understand why having your account blocked, especially while away, would have been upsetting and difficult for your business.

We appreciate you taking the time to share your feedback around communication and how your case was handled. This isn’t the experience we’d want long-standing members to have.

Please get in touch with us by phone or through our website so the team can look into this.

Checkatrade Team

Rated 5 out of 5 stars

Gutter repair

Bob called soon after my enquiry and the job was fixed next day, he actually called at my house within 24hrs and did the repair without me needing to be there.
Great work

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We're so glad to hear our member could resolve your issue quickly and efficiently, even without your presence. Thank you for your kind words!

Checkatrade Team

Rated 4 out of 5 stars

Prompt responses

Prompt responses, straight answers to my questions to most tradespeople and usually find a suitable artisan.

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We appreciate your very positive feedback and 4-star rating! We're pleased you received prompt responses and found suitable artisans.

Checkatrade Team

Rated 1 out of 5 stars

Process too long & I just wanted a list…

Process too long & I just wanted a list of people

21 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We’re sorry to hear the process felt too long for you. We understand that sometimes you just want a straightforward list of tradespeople without extra steps or delays.

Thank you for taking the time to share your feedback. We’re always looking at ways to make the experience quicker and easier to use.

Checkatrade Team

Rated 1 out of 5 stars

Check-a-trade not checking trades

One star for Check-a-trade because they failed to hold their one promise, to check the trade person I am hiring so that I can feel safe and trust the person that responds to my listing.
I needed a leak in my roof fixed, got three people come around and picked the one that seemed most trustworthy and they turned out to be cowboys. The bone I have to pick wich Check-a-trade is how they have been handling my complaint, which is to say not at all so far. I send emails repeatedly and get a response once a week, every time from someone else form a generic email, typically clueless. We had an independent contractor to write a report about the quality of the work that was done to our roof. I have shared all of this but still haven't had a single genuine approach to try and get to the bottom of this.
Check-a-trade: I am happy to revisit this review once you have reached out to me and addressed my complaint.

18 April 2026
Unprompted review
Checkatrade.com logo

Reply from Checkatrade.com

We’re sorry to hear about your experience and understand how upsetting and frustrating this situation has been, especially when you were relying on Checkatrade to help you hire with confidence.

We can also appreciate your disappointment with the communication around your complaint. You shouldn’t feel like you’re having to chase for updates or repeat yourself while trying to get support with a serious issue.

Thank you for taking the time to share this feedback and the independent report you mentioned. We’ll make sure your comments are passed on to the relevant team so your case and the communication around it can be reviewed properly.

Checkatrade Team

Rated 5 out of 5 stars

Prompt responses

Prompt responses. Reasonable pricing.
Courteous.

18 May 2026
Checkatrade.com logo

Reply from Checkatrade.com

We are so glad you had a positive experience. Thank you for your kind words.

Checkatrade Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look