CheapTickets.nl Reviews 

Thank you . All a three are simple and best success.

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CheapTickets are absolute scammers.
My parents booked tickets to Portugal through CheapTickets, and because of a SYSTEM ERROR on THEIR website, multiple charges were taken from the account and duplicate bookings were created: 2x outbound tickets for 2 people, 2x return tickets for 2 people, plus duplicate car rentals and insurance.
It is literally impossible for two people to sit twice on the same flights, so obviously this was caused by their broken system.
We contacted customer service immediately, and their own staff admitted this is a KNOWN ISSUE. But instead of fixing THEIR mistake, they told us to contact the airline and car rental company ourselves. Both companies told us CheapTickets should handle it because the bookings were made through them. Out of goodwill, they refunded the money back to CheapTickets already.
And yet CheapTickets is STILL holding our money.
We have been trying for WEEKS to get our refund back and all we get is useless responses, excuses, and zero actual help.
Honestly, this feels like straight-up fraud. A broken website causing duplicate bookings while customers are left fighting to recover their own money. Absolutely disgusting treatment.
Funny enough: when we posted a negative review, suddenly they were able to respond quickly. So they clearly care more about bad publicity than actually helping customers.
Worst customer service we have ever experienced. Avoid CheapTickets at all costs unless you want stress, duplicate charges, and your money held hostage for weeks.
Absolute scammers.

I can't find my flight booking on the website or get any assistance with my enquiry!

easy to use and quite intuitive interface. I can see and find most information about the flight on one page.
It would be better if I could have more filters to use.

Service was straightforward and easy to use.

very good service and excellent prices.

Good overview of prices, also on other dates (very useful!), easy booking, good options, easy car rental. Good follow-up information, quick and clear.
Happy costumer :)

Good experience

The booking process steps were so easy to follow

good support on whatsapp when having additional questions.

You were paid for a ticket with luggage. You sent a ticket with no luggage. Later you sent a ticket with luggage. No on line check in. No information other than the flight number & carrier. I don’t like the way you do business.

super superrrrrrrrrrrrrr super superrr

I paid €287 for my original tickets and, after all this, I only received around €82 back in taxes while being forced to buy completely new tickets because of an incomplete surname issue.

This was my first time booking through CheapTickets and unfortunately it became a very stressful and disappointing experience.

Even though this was clearly not a normal name change request, I was repeatedly sent back and forth between the airline and the agency without a proper solution. TAP Air Portugal confirmed that the booking agency had to handle the request through their helpdesk, yet in the end I was told nothing could be done because of “system limitations”.

What I find most concerning is how these practices leave customers completely unprotected. Losing almost the full value of a ticket over a situation like this feels extremely unfair and unethical.

The customer service agents were not helpful, and the policies and handling of the situation caused unnecessary stress, confusion, and extra costs.

I sincerely hope stronger consumer protection rules will be introduced in the future to prevent customers from ending up in these kinds of situations.

I was unable to add baggage or change seats. The app said to contact the airline and the airline stated it has to be done with the agency, but for whatever reason I was unable to add baggage to my ticket and it’s frustrating because there’s no one assisting to add luggage or to pick a seat, which I paid for and haven’t received my money back for yet either.

Hier is een uitgebreide review in het Engels die duidelijk je frustratie uitlegt 👇

Very disappointing experience with both Cheaptickets and Wizz Air.

I simply wanted to change my flight from 21 May to 20 May, something that should have been straightforward according to the ticket conditions. The conditions clearly stated that flight changes are allowed more than 3 hours before departure after paying the required fee.

Instead, I spent more than a week being sent back and forth between Cheaptickets and Wizz Air without any real help.

First, Cheaptickets tried to submit the change request, but it was rejected without a clear explanation. They then told me to contact Wizz Air directly. When I contacted Wizz Air multiple times, they said my email address and phone number did not match the booking details.

Wizz Air advised me to contact Cheaptickets again because the booking was made through a third party. Cheaptickets then updated my contact details, but Wizz Air still claimed they could not help me.

To make things even worse, the booking was created using an email address that does not belong to me, meaning I could not access important confirmation emails or payment links. Wizz Air explained they could only send information to the email address used to create the booking, while Cheaptickets kept telling me to contact the airline. Again, I was stuck in the middle with nobody taking responsibility.

The customer service from both companies has been extremely frustrating, unhelpful, and not customer-friendly at all. Something as simple as changing a flight date turned into a stressful and exhausting process.

As a loyal customer, I expected much better communication and support. Unfortunately, this experience has completely damaged my trust in both companies.