CheapOair.com Reviews 

35,484
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 4,228 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting agents' patience and dedication in resolving issues and ensuring smooth travel planning. The overall service is frequently described as efficient, professional, and convenient, often leading to easy booking processes and good prices, making it a preferred choice for many. However, some people mentioned concerns regarding pricing, such as high luggage costs and unexpected fees. Some reviewers were not happy with inconsistent customer service or a challenging booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, often describing it as fast, complete, and excellent from... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing frustration over unexpected fees... See more

Booking process

People report ambiguous experiences with the booking process, with some customers finding it very easy and... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting excellent, very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for almost 10 years and satisfied with their service and pricing. Recent experience with their Rescheduling Department’s agent Mr. Consuelo. We have a return tickets fr... See more

Company replied

Rated 4 out of 5 stars

During years I have bought tickets with CheapOair, Thank you for helping me in that front. Nevertheless, this time I found some of my flying segments with the airlines web sites. You are still ok... See more

Company replied

Rated 4 out of 5 stars

You could have done a little better I use you guys all the time a couple of perks would not hurt like at least us sitting together and don’t forget to send the birding passes

Company replied

Rated 4 out of 5 stars

the Cheap oair app is very good but the volaris prices to luggage is really expensive

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

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4.2

All reviews

(35,484)

5,624 reviews in the last 12 months

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Rated 5 out of 5 stars

Because there are good prices and I…

Because there are good prices and I trust Cheapair online me Because many times is doubt about buy online tickets that’s is great buy at Cheapaoair

10 July 2026
CheapOair.com logo

Reply from CheapOair.com

We are so glad to hear that you trust us for your online travel needs! We understand that buying tickets online can sometimes be uncertain, and we appreciate your confidence in our service. Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Excellent customer service 👏 👌

Excellent customer service 👏 👌

10 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 1 out of 5 stars

The connecting flight did not recognize…

The connecting flight did not recognize my ticket, I had to buy another ticket, and lost more than $ 1,000
Worst company to fly with: CheapOair

10 July 2026
CheapOair.com logo

Reply from CheapOair.com

We’re very sorry to hear about the connection flight not recognized. That’s not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at feedback@cheapoair.com with your booking details so we can look into this and follow up properly.

Rated 1 out of 5 stars

Not heap fares

Not heap fares
I was never told ò carry on

10 July 2026
CheapOair.com logo

Reply from CheapOair.com

We have reviewed your booking and see that you purchased a BASIC ECONOMY ticket which is the lowest fare available for your itinerary. BASIC ECONOMY fares do not include baggage as shown on your email receipt and is charged by the airline for the type of fare you purchased. We regret your experience was not satisfactory and for the inconvenience this may have caused.

Rated 5 out of 5 stars

I really like it is ease and the prices…

I really like it is ease and the prices are the best

9 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear that you found our service easy to use and that our prices met your expectations! We appreciate your positive feedback.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

We're so happy to hear that you found the booking process to be very easy. We truly appreciate your positive feedback!

Rated 4 out of 5 stars

Great company

9 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Booking my trip was a pleasure

Booking my trip was a pleasure. Got a great price and the process was very smooth.

9 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so happy to hear that booking your trip was a pleasure and that you found a great price with a smooth process. Thank you for sharing your positive experience!

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience with our customer service and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Always a great experience

Always a great experience. Service. price. Booking Process.

9 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're delighted to hear you consistently have a great experience with our service, pricing, and booking process. We appreciate your kind words!

Rated 1 out of 5 stars

Never again………..

Never again………..

9 July 2026
CheapOair.com logo

Reply from CheapOair.com

Very sorry to hear this. In order to address your concern, we need to know what the issue is. Please reach out to us at feedback@cheapoair.com with your booking number and contact details so we can look into this and assist you further. We’re here to help and look forward to resolving this for you.

Rated 4 out of 5 stars

Great It's a better price online and…

Great It's a better price online and everything else was very fast.

8 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're delighted to hear that you found our online prices to be competitive and that you had a very fast experience with us. Thank you for your feedback!

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

EASY AND FAST BOOKING AND PRICES

EASY AND FAST BOOKING AND PRICES. LITTLE SCARE IT IS TO GOOD TO BE TRUE

8 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a good experience and look forward to assisting with your future travel needs.

Rated 1 out of 5 stars

Horrible

Horrible. Won’t use again! My booking schedule keeps getting changed! I keep agreeing to new terms. NEVER get a completed itinerary although I already paid in full! Customer service chat bots are worthless! Human chat waits 10 minutes to say one irrelevant thing, then they disappear! Don’t use! Don’t use! Don’t use! My trip is supposed to be in a few days! I’ll probably have to buy a very expensive walk up fare because how BADLY cheapo air handled my reservation ! If so, I’ll try to put that extra fee back to them for organizational incompetence!!!!

8 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your patience. We see that your concern has been resolved. If you are satisfied with the service you received, we ask to update or remove the review. Thank you and we appreciate your business.

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