CheapOair.com Reviews 

35,492
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 4,228 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting agents' patience and dedication in resolving issues and ensuring smooth travel planning. The overall service is frequently described as efficient, professional, and convenient, often leading to easy booking processes and good prices, making it a preferred choice for many. However, some people mentioned concerns regarding pricing, such as high luggage costs and unexpected fees. Some reviewers were not happy with inconsistent customer service or a challenging booking process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their professionalism, kindness, and... See more

Service

Customers had positive experiences with service, often describing it as fast, complete, and excellent from... See more

Price

Clients share ambiguous opinions on price, with many reviewers expressing frustration over unexpected fees... See more

Booking process

People report ambiguous experiences with the booking process, with some customers finding it very easy and... See more

Customer service

Users describe ambiguous interactions with customer service, with some customers reporting excellent, very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been using Cheapoair for almost 10 years and satisfied with their service and pricing. Recent experience with their Rescheduling Department’s agent Mr. Consuelo. We have a return tickets fr... See more

Company replied

Rated 4 out of 5 stars

During years I have bought tickets with CheapOair, Thank you for helping me in that front. Nevertheless, this time I found some of my flying segments with the airlines web sites. You are still ok... See more

Company replied

Rated 4 out of 5 stars

You could have done a little better I use you guys all the time a couple of perks would not hurt like at least us sitting together and don’t forget to send the birding passes

Company replied

Rated 4 out of 5 stars

the Cheap oair app is very good but the volaris prices to luggage is really expensive

Company replied


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

CheapOair is a flight-focused hybrid travel agency that specializes in providing cheap flights and great last-minute flight deals for travelers worldwide. Consumers can book flights, vacation packages, lodgings, car rentals, and more online or via our mobile apps for iOS and Android, by phone or live chat. Our proprietary technology helps our customers find deals and offers to destinations worldwide on over 500 airlines, 1 million lodgings, and 100s of car rental companies.

Go Ahead, Be Cheap! CheapOair.com

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

35K reviews

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Asks customers to review

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4.2

All reviews

(35,492)

5,640 reviews in the last 12 months

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Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

We are pleased to hear that you found the flight booking process to be straightforward. We appreciate your feedback.

Rated 5 out of 5 stars

Great customer service.

Great customer service.

17 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Easyto use and book flights

Easyto use and book flights

17 July 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate you sharing your positive feedback! We're so happy to hear that you found it easy to use our service and book your flights.

Rated 1 out of 5 stars

ChepoAir is Scam!

On July 7 I book a trip to New York, After booking I realized I made a mistake on the dates. I called Cheapoair and they told me I could cancel and I will get a refund for $444 dollars, i never got it

7 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate reservation for review. Please contact Cheapoair so that they can look into your concerns. They can be be reached at 1+646-738-4820 or chat with an agent : www.cheapoair.com/customersupport so that we can look into your concerns.

Rated 5 out of 5 stars

This is Nitin Shah

This is Nitin Shah. With references to my previous post, would thrilled to add one more feather of their customer service. We booked and bought air tickets to travel India. It’s on Qatar Airways. May be, due to current war situation , Qatar has canceled our return flight which was via US and puts us in immense distress. But the way Rescheduling department of CheapOair handled whole situation and did their best, for what they known for, and booked and confirmed our return flight via Toronto,
Because of their exceptional customer care, they have customer like me for a decade.
Once again, we are thankful to your Team.

16 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

We are so pleased to hear about your positive experience with our Rescheduling department during such a challenging time. It is wonderful to know that our team could assist you in securing your return flight via Toronto, especially given the unexpected circumstances with your original Qatar Airways booking. We truly value your decade of loyalty and appreciate you sharing your kind words about our customer care. Thank you for recognizing our efforts; we are always here to help.

Rated 5 out of 5 stars

Cheap deals available

Deals and easy ticketing

17 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad you found our deals and ticketing process easy to use. We appreciate your positive feedback!

Rated 5 out of 5 stars

The app is great and very fast

The app is great and very fast. It offers amazing deals, and I hope my trip goes smoothly without any issues

17 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear you find our app fast and that you're enjoying the amazing deals! We hope you have a fantastic and smooth trip.

Rated 1 out of 5 stars

Over charged

Over charged. Annoying follow up calls and texts to sell more hotels, cars etc. Misleading charges for itinerary.

17 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at feedback@cheapoair.com to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.

Rated 5 out of 5 stars
CheapOair.com logo

Reply from CheapOair.com

We're so happy to hear you consistently find great value with us! We appreciate your continued support and positive feedback.

Rated 5 out of 5 stars

Easy quick ana good price

Easy quick ana good price

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so pleased to hear that you found our service easy, quick, and at a good price. Your positive feedback is greatly appreciated!

Rated 5 out of 5 stars

very good

very good, excellent price

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

We appreciate your positive feedback. We're glad you found our pricing to be excellent. Thank you!

Rated 5 out of 5 stars

Good service

Good service, easy to obtain all information, many additional choices

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your wonderful feedback! We are so pleased to hear that you found our service helpful and that you appreciated the information and choices available.

Rated 1 out of 5 stars

Everything sucked

Everything sucked
BOOKING # 93373720

Trouble company I'll remind you, I was going to Romania, and a week before my trip. 2 bombs went off in Romania, where I was going. I decided not to go I called you's up. And you won't give me back a penny. Shame on you. Tomorrow on drugs taken $3000 from senior citizens. Shame on you because we couldn't go..You suck

7 June 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback. In order to address your concern, we need to know what the issue is. This is not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at feedback@cheapoair.com to include your booking number so we can look into this and follow up properly.. We value your input and are always striving to improve.

Rated 5 out of 5 stars

Good so good

Good so good

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 4 out of 5 stars

Good service

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 5 out of 5 stars

Prompt accurate ticketing service and…

Prompt accurate ticketing service and appropriate follow-ups.

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

We're so glad to hear that you experienced prompt and accurate ticketing service, along with appropriate follow-ups. Thank you for your kind words!

Rated 1 out of 5 stars

CheapOair is a scam

CheapOair is a scam. they steal peoples money and mislead folks. They told me i'd get a refund for the price of my original ticket (I cancelled it within 30 minutes of booking it) and after all their nonsense are now only refunding 11$ of a 77$ ticket. I'm fuming. NEVER BUY FROM CHEAPOAIR. I will be telling everyone i know about this scamming site.

15 July 2026
Unprompted review
CheapOair.com logo

Reply from CheapOair.com

Unable to validate reservation for review. That’s not the kind of experience we want anyone to have. We take this seriously and would love a chance to make things right. Please reach out to us at feedback@cheapoair.com to include your booking number so we can look into this and follow up properly.

Rated 4 out of 5 stars

Reservation simply

Reservation simply

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback! We're happy to hear you had a great experience and look forward to assisting with your future travel needs.

Rated 3 out of 5 stars

The ticket include checked bag but then…

The ticket include checked bag but then the page is not clear if the bag is oncluded or not. The ticket include seat, but then the page want to charge me for the seat. Not clear.

16 July 2026
CheapOair.com logo

Reply from CheapOair.com

Thank you for your feedback. We have reviewed your booking and see that you did not purchase baggage (for a fee) and you need to pre-selected your seat assignments online at the time of booking. Please review you email receipt as you have the option to add baggage and seat assignments from there or you can call us for assistance, 1-646-738-4820 or you can connect with their live online chat link found on the website at ww.cheapoair.com/customersupport. They will be happy to help.

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