CheapAir.com Reviews 11,809

TrustScore 4.5 out of 5

4.3

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See what reviewers are saying

Rated 1 out of 5 stars

The worst experience in traveling so far. I'll never use this service again. The can charge more money for everything but they can't help with a seat selection. Unacceptable. The chat bots are a jok... See more

Rated 5 out of 5 stars

Unlike a lot of sites, it truly was comparing to the airlines direct or very close. Finance options that were available were actually smart unlike some of them that you end up paying double the actual... See more

Company replied

Rated 5 out of 5 stars

What was most important was the fact they actually worked on my flight parameters and were able to make it work in a timely fashion. Short layovers were important as no one enjoys sitting around an ai... See more

Company replied

Rated 5 out of 5 stars

Initially finding that the travel agency part of their company was no longer in service to those who did not have current upcoming reservations made me fearful having to communicate only thru email.... See more

Company replied

Company details

  1. Flights Search Site
  2. Airline Ticket Agency
  3. Travel Agency
  4. Travel Aggregator

About CheapAir.com

Written by the company

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CheapAir.com is an easy-to-use online travel agency that has been providing customers with convenient, affordable, and reliable travel options since 1989. With CheapAir.com, you can compare pricing and amenities on a variety of airlines and fare options. You also easily book hotels and cars. CheapAir makes it simple to find the best deals and make informed decisions about your travel plans.

CheapAir is dedicated to delivering personalized, high-quality customer support. Our knowledgeable staff provides information about flight schedules, ticket prices, and baggage allowances, as well as helps you find the best deals on flights and hotels. In addition, our trusted travel advisors assist with making changes to existing reservations and providing general travel advice. With a focus on exceptional customer service, all of our travel advisors are based in the United States.

CheapAir.com accepts many different payment types for flights and hotels. Form of payments accepted include: Credit and debit cards, Cryptocurrencies like Bitcoin and many more, in addition to "Buy Now, Pay Later" monthly financing through Affirm.


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Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Easy and straightforward

Easy and straightforward

8 May 2024
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Reply from CheapAir.com

Hi there,

Thank you for your review. We're glad to hear you found our website straightforward and easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 4 out of 5 stars

Good service.

Good service.

8 May 2024
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Reply from CheapAir.com

Hi there,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 3 out of 5 stars

You had a designation call BIZ flight

You had a designation call BIZ flight, thought it was business class because it cost more. Nope. I still have no idea what BIZ stands for.
Wish I had ability to chat with someone. Good prices, but I am very appreciative about using you again.

9 May 2024
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Reply from CheapAir.com

Hi there,

Thank you for your review. We appreciate you pointing this out to us and our team is looking into this. It looks like Frontier Airlines offers BizFares, which isn't quite business class. It's a business-friendly options which includes priority boarding, seat selection, and guaranteed overhead bin space, for one low price. We understand that can be confusing and we see that we've already processed your refund request. If you have any questions, you can email us at help@cheapair.com. Thank you for using CheapAir.com.

Rated 5 out of 5 stars

So inexpensive

So inexpensive

10 May 2024
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Reply from CheapAir.com

Hi Gisela,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 5 out of 5 stars

I am not savvy to the technical issues…

I am not savvy to the technical issues / purchases but your program/purchase WAS SO EASY even I was successful.
THANK YOU for your programming this a simple process.

10 May 2024
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Reply from CheapAir.com

HI Mariela,

Thank you for taking the time to review CheapAir.com. We are delighted that you appreciate the simple booking process. We hope you have a great trip.

Rated 5 out of 5 stars

It was user-friendly. Simple and no hassles

It was user-friendly

6 May 2024
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Reply from CheapAir.com

Hi Ron,

Thank you for your review. We're glad to hear you found our website user-friendly to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Easy to make reservations and compare…

Easy to make reservations and compare air fares

10 May 2024
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Reply from CheapAir.com

Hi Marilyn,

Thank you for your review. We're glad to hear you found our website easy to book your flight. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

It was very easy to book with you

It was very easy to book with you

9 May 2024
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Reply from CheapAir.com

Hi customer,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 5 out of 5 stars

Happy with the service

Happy with the service

7 May 2024
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Reply from CheapAir.com

Hi The one,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 5 out of 5 stars

It a great app to find chip flights I…

It a great app to find chip flights I been you seen this app . For a longest I remember thank you guys

5 March 2024
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Reply from CheapAir.com

Hi customer,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 1 out of 5 stars

THIS IS NOT MY BOOKING!!

THIS IS NOT MY BOOKING!!! HACK OR WRONG EMAIL ADDRESS!!! BEWARE

8 May 2024
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Reply from CheapAir.com

Hi,

Thank you for notifying us that this is not your booking. We are looking into this. We can be reached at help@cheapair.com for any questions or concerns. Thank you.

Rated 5 out of 5 stars

It’s so easy

It’s so easy

5 May 2024
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Reply from CheapAir.com

Hi Norma,

Thank you for your review. We are glad we could help with your flight booking. We wish you happy travels!

Rated 5 out of 5 stars

Great

Because every time I go to that side I am able to find a flight that fit my needs

6 May 2024
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Reply from CheapAir.com

Hi Ava,

Thank you for your review. We hope you have a great trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

Fast

Fast! The booking was fast, and customer service replied quickly with a question I asked.

8 May 2024
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Reply from CheapAir.com

Hi Cheryl,

Thanks for your review. We are happy that you enjoyed the ease of booking on CheapAir.com. We are also happy that you found our customer support helpful. Happy Travels!

Rated 5 out of 5 stars

Simple Process

The simple process of booking and reasonable prices.

8 May 2024
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Reply from CheapAir.com

Hi Gary,

Thanks for your review. We are happy that you enjoyed the ease of booking on CheapAir.com. We hope you have a great trip.

Rated 3 out of 5 stars
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Reply from CheapAir.com

Hi there,

Thank you for your review. We're sorry to hear that we were not successful in helping you resolve your problem. How can we help you? You can email us at help@cheapair.com if you have any questions or concerns.

Rated 5 out of 5 stars

Thinking to long

I thought about taking this trip for 5 months, When I got on this site it was easy and quick to chose my flight and what I wanted to spend on flight and added insurance was easy. My email was sent by the time I was finishing paying. I started looking for a flight for my sister to visit.

4 May 2024
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Reply from CheapAir.com

Hi Maria,

Thank you for taking the time to review CheapAir.com. We are delighted that you appreciate the simple booking process on CheapAir. We hope you have a wonderful trip. Thank you for booking with CheapAir.com.

Rated 5 out of 5 stars

So far, So good

So far CheapAir has helped me find the most affordable airfare and hotels world wide. Not too many extra fees neither. So far so good.

7 May 2024
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Reply from CheapAir.com

Hi John,

Thank you for your review. We're happy to help you and we appreciate your feedback. We hope you have a great trip and we look forward to helping you with your future trips. :)

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