Charles Church Reviews 

Professionals and friendly sales lady (Louise) she explained everything in great detail and was extremely patient and understanding when we wernt sure which type of plot we preferred.

We have just swapped to a new sales executive Kim Skiggs at Festival Park,
Kim has been amazing and looked after us, the level of customer service we have got is second to none.
*Lauren and *Paul have also been very supportive with some issues that have arisen and been fixed quickly and we are very happy.
Can't recommend enough.
Thanks

Had a great experience with Charles Church, we are dealing with Shaun who has been fantastic through out the process so far and a big part of our experience.

Reserved at Cathedral View. So far every interaction has been brilliant. Aimee has been incredibly helpful and supportive, having a friendly face when we visit, really makes what is a stressful process, enjoyable. The plot we have chosen is built and we love it and cannot wait to move in

Amazing service. Very well looked after.
We are so looking forward to completing on our new build

First time buying a New Build, have been very impressed so far. Yes, there have been some little snags to sort out, but then we had plenty of "issues" with our 36 year old house. The Sales office and Site Managers at the Hamlet have been great in addressing any issues we have had.

The house is open, light and so much of better for all the family. Inbuilt solar panels are a great plus and looking forward to lower heating bills over the winter!

Easy move
Great support from site management team

To Emma B @ Persimmon & Charles Church Homes (South Midlands Customer Care)
Just a quick note to say thank you for your continued support. We truly appreciate your diligence and commitment to customer care — especially the fact that you still took the time to follow up with us even while you were on leave. It really shows how dedicated you are, and it means a great deal to us.

Thank you again for everything you’re doing to help move the outstanding snagging items forward.

Kind regards, Mr & Mrs Perera (170)

Excellent sales journey, especially thanks to Kerry the sales advisor.

Excellent experience buying a new build with Charles Church.

The highlight of our experience with Charles Church started with Rosie the sales advisor. She is hands down the most professional, experienced and knowledgable person we have experienced in our long search for our house.
Her knowledge made the entire process so much easier, this followed on by a fantastic site manager, Gary who made it clear the amount of support on offer from Charles Church in the aftercare period.
The company was fantastic in offering professional guidance at any point.
We would absolutely recommend Charles Church to everyone we know looking for a house.

We have been extremely disappointed with both the quality of our new home and the level of customer service we’ve received from the developer.

From the beginning, we’ve experienced numerous issues with the workmanship and finish of the property. For what should be a premium new-build home, the standard has fallen well below our expectations. We’ve had to spend far too much time reporting defects and chasing for updates.

Unfortunately, the customer service has been just as disappointing. Communication has been poor, responses have often been slow, and we’ve felt that our concerns have not been taken seriously. Instead of enjoying our new home, we’ve been left dealing with ongoing problems and unnecessary stress.

Quality rather than sales. Too fast and keen to hit targets at the expense of being ready. House is very dirty clearly no quality check was completed. Have been though this process before but the house is damaged due to poor quality management. Lovely house shame about the handover

Thanks so much for supporting me through the whole process and helping me to choose my dream forever home. Paul was absolutely amazing and without him I probably wouldn’t have made the decision to move where I have. He kept me totally informed throughout. Thanks team.

"I recently purchased my new home at Lambourne Meadows in Thatcham, and I cannot fault the experience. Kelly, Sara, Rosie, and Gary have been absolutely amazing throughout the entire buying process. They were incredibly supportive, highly professional, and kept me fully informed at every stage of the house move. Their personal and attentive customer service made a stressful process so much easier. I would highly recommend the team at Lambourne Meadows to anyone looking to buy a new home!

I waited a year after moving in before writing this review so I could give an accurate account of our experience.

We bought our home on the Manor Grove development in Lydney, built by Charles Church aka Persimmon Homes South Wales. If you are considering buying here, or from this division of Persimmon, I strongly recommend doing your research first. The homes are marketed as “executive homes”, but in our experience the finish and customer service were nowhere near that standard.

We visited the site regularly during construction because we loved the layout, which was better than those offered by other developers. Unfortunately, that was one of the few positives. Before we moved in, we found a fake bathroom vent, an electric shower fitted instead of the specified mixer shower, a lawn laid straight onto builders’ soil, and several paid extras that were wrong or missing. On collection day, the house was not properly cleaned, the welcome gift was missing, and the hot water cylinder was leaking. We were told it was a warranty issue and left to deal with it ourselves.

Persimmon says initial snags are resolved within two weeks, but that was not our experience. We paid for a professional snagging inspection, yet many issues remained unresolved for months. One assistant site manager genuinely tried to help and even offered a patio extension as goodwill, but he was later dismissed before anything was completed. After my wife escalated our complaints, senior staff, including the South Wales Managing Director, visited and promised everything would be sorted. I booked almost three weeks of annual leave for the work, but nobody turned up, leaving me out of pocket and with wasted holiday. When contractors eventually arrived, the workmanship was poor and many defects remained.

The agreed patio extension was later denied until I produced the email confirming it, and even then the size was quietly reduced. We still have an air brick installed too low, our EV charger failed from day one, and the heating system repeatedly fills with air; an independent plumber even questioned whether it had been designed correctly. Heavy rain has also exposed serious problems with the garage, where water runs down the walls and pools on the floor. During repairs inside the house, we stored furniture there, including an oak dining table worth over £2,000, which has damaged beyond repair.

The complaints process has been exhausting. Once Persimmon has your money, customer care feels like an afterthought. Every issue requires constant chasing, and work is often carried out without fixing the underlying problem. We paid almost £500,000 for this home, and the overall experience has been unacceptable. If you are considering buying here, do extensive research first. From speaking with neighbours, we have yet to find a single house on this development that has not had defects.

Buying a new-build home should be exciting. Ours has been a year of stress, broken promises and disappointment. Based on our experience, I cannot recommend buying from Charles Church and would avoid at all cost in the fire even pre owed properties

The process was very smooth and stress free

Alan Foreman has recently been over a couple times to help out with various bits and he’s always totally satisfied - he does his job really well, most efficiently and on top he’s brilliant company. Will always recommend.

Hill Top View - Melton Mowbray - Outstanding Service
Just wanted to say a HUGE Thank You to Sharon at the Hill Top View, Melton Mowbray site - Sharon has been so attentive and extremely helpful throughout the whole purchase process. Sharon has really gone out of her way to make our new house purchase run as smoothly as possible. Thank you Sharon. Nikki & Mark

We had a great experience buying from Charles Church. Rachael Rice was amazing. Her professionalism, prompt communication and knowledge was excellent, she is a true asset to the company. Reggie, The Site Manager has been exceptionally attentive and helpful pre purchase and after too. A huge thank you to all involved in this process for making it seamless.

Lucy and James Hallett