I found the gift I wanted for our friends 50th Wedding Anniversary and ordered online. BUT there was a telephone number to call which was answered (so reassuring when my Paypal payment didn’t appear... See more
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We ordered a bottle of champagne for a wedding gift. We had not used this company before but we are SO glad we did. Great service from beginning to end. Ordering, confirmation of order, delivery infor... See more
Thank you for your very prompt delivery - I’ve never seen anything more well packaged in my life! I know that the recipient of this champagne will be delighted. Many thanks again, LeslieB
Christmas Champagne Bought a family member a bottle of vintage champagne as an extra-special Christmas Present. Arrived in a timely manner, excellently packaged, and was very tasty I am told!
Company details
Written by the company
The ChampagneDirect.co.uk website was launched in March 2010. Since then we've rapidly grown to become the UK's leading Online Champagne Retailer. We work closely with the finest Champagne Brands to offer our customers exclusive Limited Editions, Luxury Gift Packs & Glass Sets.
ChampagneDirect.co.uk
Written by the company
- PRESTIGE CHAMPAGNE
- We stock the finest Champagnes produced by the leading Houses, including Bollinger, Charles Heidsieck, Dom Pérignon, Krug, Lanson, Laurent-Perrier, Louis Roederer, Moët & Chandon, Mumm, Perrier-Jouët, Pol Roger, Ruinart, Taittinger & Veuve Clicquot.
- FREE DELIVERY OVER £500
- We offer Free Delivery on all Mainland UK orders over £500.
- COMPLIMENTARY MESSAGE
- For gift orders, we will print your personal message onto a gift card and enclose with your chosen products.
Contact info
4.9
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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They delivered it and left it on the…
They delivered it and left it on the street and it was stollen and now they are not replacing it or refunding it. Terrible customer service!
19 June 2026
Reply from ChampagneDirect.co.uk
Dear Mr Mike Carter, Dear Hannah,
Your order was placed on Thursday 25 June, with delivery option Express (1 - 3 Business Days).
The warehouse team shipped your order the same day, and DPD delivered the order on Friday 26 June.
You contacted us by telephone on Monday 6 July to advise non-receipt on the order. This was 10 days after delivery.
We immediately opened an investigation with DPD. In our email to you of Monday 6 July we advised DPD’s Southampton delivery depot will liaise with their driver to return to the address and resolve with staff at the premises. This process may take up to 6 business days.
Following your email of Wednesday 8 July demanding we immediately send a replacement we advised that we cannot simply send a replacement order without understanding what happened to the order delivered on 26 June. This being subject of investigation by the delivery company.
Given delivery was to a business premises we asked you in our email of Wednesday 8 July whether the recipient has CCTV which can reviewed? Also whether there is a reception receiving deliveries at premises?
On these points you have not responded.
We have been clear that as soon as we have an update we will be in touch. DPD will revert to us by Tuesday 14 July and we will then be in touch to advise a resolution.
To confirm, we are still investigating your report of non-receipt with the delivery company, DPD - and in the timeframe advised in our email sent to you on Monday 6 July.
Thank you for your patience in the meantime.
Kind regards, ChampagneDirect.co.uk
Easy efficient order process
Easy efficient order process. Great range . Prompt delivery
25 June 2026
Turned up within 24 hours of ordering
Turned up within 24 hours of ordering - which was very timely indeed.
26 June 2026
Great service
3 July 2026
Really quick and attentive service
Really quick and attentive service. Corrected a mistake I had made and delivered on time!
22 June 2026
Good price and delivered on time
Good price and delivered on time (but no "delivered" update from supplier or delivery company [DPD])
27 June 2026
Great service
Good website. Easy to use and excellent packaging and speed with postage. Would love to use often 😄
1 June 2026
Ordered the champagne quite late in the…
Ordered the champagne quite late in the day for 24 hour delivery and was delivered as promised.
17 June 2026
Efficient and timely delivery of the…
Efficient and timely delivery of the order. Thank you.
25 June 2026
high standard of service
The company delivered a high standard of service from point of order to delivery
17 June 2026
Champagne pack.
I appreciated the fast time that arrived and second the very care of package that has the bottle. Ok. Thank you very much.
18 June 2026
Everything as described.
10 June 2026
Prompt delivery and saved my bacon!
9 June 2026
Great choice and fast delivery
Will come back here time and again for any required champagnes. Not only a great choice and selection, but a fast and safe delivery every time.
Thank you.
9 June 2026
Great range of choices and quick service
Nice range of bottle sizes, brands and case sizes. Super quick service and very pleased with purchase.
8 June 2026
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