chaiiwala.co.uk Reviews 

207
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the exceptionally friendly and welcoming staff members, noting that the team across various locations always provides polite, cheerful, and highly efficient service daily. Many visitors also genuinely enjoy the cozy atmosphere and delicious street food options, including amazing aromatic tea and various comforting breakfast snacks. Some reviewers were not happy with the overall food quality, mentioning disappointing instances of lukewarm dishes, small portions, or undercooked items. Additionally, a few consumers experienced slow service and unhelpful staff interactions when trying to place their daily orders at the busy counter.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how helpful, polite, and professional team members are... See more

Service

Reviewers highlight ambiguous aspects of service, showing a wide divide in their experiences. While many... See more

Product

Reviewers express mixed opinions regarding the food and drinks. While some customers praised items like the... See more

Quality

People report ambiguous experiences with quality, revealing a stark contrast in customer opinions. While many... See more

Location

Customers consistently note ambiguous experiences with location, sharing varied feedback across different... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Aberdeen Union Street - generally nice place to visit for something a little different, it's more like an Indian cafe that a restaurant but there's still a decent amount of the menu to choose from inc... See more

Rated 2 out of 5 stars

Chaiiwala Birmingham Airport Really disappointing, visited Sat 30/8 morning, airport not overly business. Ordered English-ish breakfast as looked lovely. What a surprise, food was hardly warm, to... See more

Rated 2 out of 5 stars

Went to the Chaiiwala Mellor Brook Blackburn and ordered two hot chocolate drinks-£3+ each along with other food items. The drinks were both warm and not hot and both the cups were slightly more than... See more

Rated 5 out of 5 stars

Just went to Chaiiwala in Dudley and was served by a lovely young girl Rhea who was very professional and very polite. She bought our food to our table and was very attentive in ensuring that our orde... See more


3.4

Average

TrustScore 3.5 out of 5

207 reviews

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3.4

All reviews

(207)

74 reviews in the last 12 months

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Rated 2 out of 5 stars

Chaiwala Hatters Way Luton

Chaiwala Hatters Way Luton.

Manager is Stupid. I left my stuff on table because I was on call just outside the resturant. He picked my stuff from the table and took in his office and when I asked him he returned telling me not to leave anything on the table its not allowed in an ordering way.

Another day I went in toilet when I come back I lost my tea. Then they make new for me.

As an experienced professional and the industry he is working in he should use some brain.

22 August 2023
Unprompted review
Rated 4 out of 5 stars

Chaiiwalla an absolute Gem

Chaiiwala in watford shopping mall is an absolute chillout among coffee shops, I have been visiting this shop from the time its opened in watford, the warm inviting atmosphere from the staff working there makes it special, all the staff are very cordial and helpful , special thanks to Matthew, George, Jeremiah, Kunal and others. What sets Chaiiwala apart is not just the Indian food ,tea or cozy ambience which resembles India but also the attentive service of the staff, making it a must-visit for those seeking a fusion of exceptional taste and a welcoming ambiance- Thank you to all staff- your faithful customer -vinay

4 December 2023
Unprompted review
Rated 2 out of 5 stars

Chaiiwala Coventry

Chaiiwala Coventry
I think the tea is the only good item on their menu. I have tried almost every other item and must say that flavour wise, it's pretty average and pricewise, expensive.
I won't recommend this to anyone.

6 October 2023
Unprompted review
Rated 1 out of 5 stars

Poor app ordering system and customer service.

I went to the Feltham branch at around 3pm. The store is not busy and lots of tables are available. I used the order service via QR code scan. I have managed to order and pay through the website. I only ordered a samosa and a lemonade. I was busy watching on my phone while waiting for my order. I didn't notice that more than 30 minutes and my order hadn't been given to me. I went to the counter to follow up. I was told they didn't receive my order. Upon checking again, they acknowledged they made an error. But I still waited for another 10 minutes to get them. They should have at least given me a refund for the inconvenience. The only reason they told me is someone made an error. I'm not coming back to any Chaiiwala.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

CHAIWALA Stockport Rd.

I visited Stockport Rd., Chaiwala experience was amazing such a nice calming atmosphere the lady who served me Rida was very quick and efficient with my order. The food was delicious and the Chai was on point big up Chaiwala Stockport Road!!!!

7 September 2023
Unprompted review
Rated 1 out of 5 stars

Ordered food and over an hour later the…

Ordered food and over an hour later the app stated the delivery was complete, called the restaurant and they said theres nothing they can do about it and we should call the driver (if we had the drivers number we would of). very rude on the phone and i bet its not the first time they have done this. DO NOT USE AS THEY ARE JUST RIPPING YOU OFF

27 December 2022
Unprompted review
Rated 1 out of 5 stars

Bethnal Green branch is an absolute DISGRACE

I can not complain about the branch in Bethnal Green enough! The sheer cruelty, rudeness, inhumanity and unspeakable foolishness of the workers there is at the very least dangerous. Can you believe a worker called Sofia (there’s two Sofias working there, the one that was the cruel one is the one who’s surname does NOT start with the letter A, as I just been downstairs to ask the surname of that evil Sofia, turns out the girl I’m talking to is also called Sofia😂, the BLAMELESS Sofia’s surname starts with A, the DVIL one I do not know) DENIED calling 999 when I got robbed & attacked…? Chaiiwala in Bethnal Green is 295 Bethnal Green Road, I live 293A Bethnal Green Road, I went there BEGGING for them to call 999 as it was my phone, iPad and speaker that were stolen. Mind you, I been picking up teas and food from there nearly weekly, I like their food. But the employees there? Allah yeshfihu. I’m also going to make the girl that’s leaving soon - Sulleya, also Ashbei, the morning shift guy called Simon with glasses who kicked me out when I was charging my phone. I shall name more names but you as a franchise, Chaiuiwala - sort out the Bethnal Green motherf**era before they bring anymore shame upon your name. The ONLY ZGUY who treated me kindly, with love and smile even shared cigarettes with me outside!! Was called ALI ♥️ love hun! Good luck!

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Visited the chaiiwala in portswood…

Visited the chaiiwala in portswood southampton with my family
We all loved the decor atmosphere
And of course the food
The owner Hadi personally greeted us
The service was warm and friendly
My daughter loved it so much she us going to find out about getting a part time job there!!
I am going to recommend this to all my friends and family for sure
And we will definitely visit it again
Thank you Hadi and team !!
Dr sodha and family

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Awesome Experience

This is an amazing restaurant to go with kids and family. The staff are so friendly and the food quality is very good. My wife and I enjoyed being there and a special thank to Layan for the wonderful hospitality during our visit. We recommend this restaurant and you should try their Karak Tea.

5 August 2022
Unprompted review
Rated 4 out of 5 stars

Chaiiwala rochdale

Chaiiwala rochdale

Great service great food can't fault it!
Usually get a karachi bun kebab fully loaded with karak chai
Kids love the nutella wrap and chicken sausage
Thank you to the staff especially Mohammad Qamer and the lovely ladies sorry forgot their names

28 July 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waste ur money Rather get Greg’s

I am appalled at the level of service this reputable company has shown for loyal customer
I had recently bought breakfast from this place an the cheese was like glue the egg was rotten an made me physically sick , I reached out over a month ago an have yet to be contacted even though they keep saying they will call , god awful ethics an definitely keeping away

15 June 2022
Unprompted review
Rated 1 out of 5 stars

Chai wala fosse park rip off customers

Chai wala Leicester fosse park shopping centre is a complete rip off they charging £2.25 for a tea and the one in Leicester city centre Granby street is charging £1.85p The chai wala is a franchise and they charge different prices and the ones located in the shopping centres are charging more to
Customers. How come they charge more in fosse park? The cups for a small tea are so small and compared to Costa coffee who also do small Costa cups are more bigger.
Won’t be going there again. Costa is far better customer service and has more quality. The portions they do are small and not value for money they rap them up in news paper? The whole chai wala franchise charge different rates as I guess the ones in London will charge even more the one in Tooting in London is charging £2.25. The Fosse Park chai wala is charging London rate which is not acceptable at all. So many discrepancies in their prices. Will avoid going. Costa coffee all the way 😊

23 April 2022
Unprompted review

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