Chadwick Lawrence Reviews 

2,512
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and professional staff for guiding them smoothly through complex property sales and legal matters. Many people note that the expert team responds quickly, stays attentive, and explains legal terms clearly to make everyday property transactions as stress-free as possible. However, some people mentioned experiencing frustrating delays, long waiting times, and extremely poor communication from their legal teams during critical stages of the process. Consumers also noted that emails frequently went unanswered, and missing important mortgage deadlines caused a lot of unnecessary stress and worry.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting efficient, professional, and friendly support... See more

Staff

Users describe positive interactions with staff, often highlighting their efficiency, professionalism, and... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide division in their experiences. Many... See more

Response time

Customers consistently note ambiguous experiences with response time. While many reviewers praise the team... See more

User experience

People report positive experiences with user experience, highlighting smooth transactions and clear... See more

Reviews shaping this summary

Rated 4 out of 5 stars

There is always problems with solicitors, we required our property urgently and was living as a broken family until the process was completed. As a first time buyer, they were quite a scare. Every... See more

Company replied

Rated 5 out of 5 stars

Lynda Harland at Chadwick Lawrence has over the last year sold two houses for us belonging to our elderly parents. She has handled both sales impeccably. The second sale was particularly challengin... See more

Company replied

Rated 5 out of 5 stars

We had what everyone involved in this process described as unprecedentedly experienced difficult buyers in our recent house move. It really was the most stressful ordeal. Rhianne Harris and Kiona Raym... See more

Company replied

Rated 5 out of 5 stars

My experience with Chadwick Lawrence has made a difficult situation bearable. Angela thorp has been my rock though out my divorce and has given my the best advice. She has guided me though the... See more

Company replied


Company details

  1. Law Firm
  2. Legal Services

Information provided by various external sources

Chadwick Lawrence Solicitors offer expert legal advice in Family Law, Employment Law, Property, Disputes, Wills & Probate, Medical Negligence and much more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(2,512)

431 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

My husband and I decided it was time to update our wills, and appt was quickly made,then from initial appt to returning to sign,it took just a couple of weeks
We also thought the advice given and the cost was very good

25 February 2026
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Reply from Chadwick Lawrence

Great to read your comments, thank you for the five star review.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Personable but professional

Personable but professional. Support when needed. V good communication

18 February 2026
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Reply from Chadwick Lawrence

Thank you for the five star review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Exceptional Service

We couldn’t be more grateful to Michelle and Lauren for their incredible support throughout our house purchase. From start to finish, they went above and beyond, especially when we encountered ongoing issues with the sellers’ solicitors.

They always responded quickly, kept us fully updated, and made sure we understood every step of the process. What could have been an overwhelmingly stressful experience was made much more manageable thanks to their professionalism and perseverance.

They stuck with it going above and beyond and got us to exchange despite the challenges. We couldn't recommended them enough, and we will absolutely be using them again to sell our property.

Thank you both for everything!

2 March 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments and we look forward to working with you again in the future.
Kind regards
Neil Wilson, Managing Parnter

Rated 5 out of 5 stars

My experience has been nothing but easy…

My experience has been nothing but easy and straight forward. I’ve had help all the way through out my process with them. Super fast and replying and helping me out any time I needed help.
I was given this solicitors through my mortgage advisor and they were fab! Would highly recommended

2 March 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, it is great to read your comments and to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Parnter

Rated 5 out of 5 stars

cannot recommend Lynda Harland highly…

cannot recommend Lynda Harland highly enough. As my conveyancer, she was truly exceptional throughout the entire property transaction. Lynda navigated a complex process with impressive expertise, clear communication, and calm efficiency, keeping me fully informed and reassured at every step. Her professionalism and dedication made what could have been stressful feel straightforward. Thank you, Lynda – outstanding service!

27 February 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five star review, it is great to read your comments and to hear your would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Excellent service

Excellent service.
Couldn't fault the service we received. Rachel who took our case was extremely helpful and friendly.

17 February 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five star review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Bad Services, lots of errors, delays and poor communication.

I had a transfer of equity/ownership case that also included Help to Buy. My case was assigned to Ruksar.

The service I received was very poor and the experience was incredibly stressful, I would not recommend.

The communication was very bad, it was hard to get an answer to phone calls and emails. Eventually when you do get through they only partially answered questions. Since I've worked with other solicitors/firms which have provided a much better service where regular updates are given.

I was lied to on several occasions, for example I was told they were chasing help to buy on a weekly basis. When I called help to buy they told me the last call logged from the solicitor was over 2 months ago. Causing more delays.

Many errors were made, including simple errors such as putting incorrect addresses / names on legal documents.

It seemed like they did not know the legal process, and we were both learning the next steps of the process at the same time, even though the solicitor is meant to be the expert.

I was also told their method of dealing with Help to Buy was "Trial and Error", this seemed shocking, and meant they sent several letters to Help to Buy with different figures and waited to see which one Help to Buy accepted. As they did not know how to calculate the additional borrowing / redemption figures.

They did not know how essential figures needed for the documents were calculated, after I spoke to the bank/lender and Help to Buy, I found out these were very simple calculations, and then I had to tell the solicitor how they were calculated.

The fees I ended up paying were also triple the amount of the fixed fee quote I got at the start of the process. They did not mention the amount of the additional costs to me until the day of completion when the funds were required, and I was then threatened to either pay or not complete, and after months of delays I had no time and no option to dispute any fees. When I asked about fees prior to this I was told they don't know the amounts and would get back to me, but they never did.

The whole process took over a year. I paid the initial deposit to Chadwick Lawrence on 10/04/2024 and legal completion was 21/10/2024, however the further issues to change ownership with Help to Buy, the management company, the freeholder, land registry etc. were only completed on 09/06/2025 over a year after starting the process, and I was initially quoted only a few months.

Overall there were many mistakes and delays by the solicitor that could have been avoided.

9 June 2025
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Really swift and efficient service

Really swift and efficient service. Thank you

27 February 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for the five star review, it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Communication was excellent, thorough and respectful

The Apps worked very well. Communication is excellent and safe. Lynda was very accessible. She left a note and directions whilst away. Engagement was respectful but thorough. I could ask any questions. I will certainly refer anyone in need of conveyancing to Chadwick Lawrence

1 February 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback and it is great to read your comments.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

I dealt with Abigail Capstick

I dealt with Abigail Capstick, in all of my years of dealing with solicitors I have never experienced such good service and efficiency through every step of the process.

27 February 2026
Unprompted review
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Reply from Chadwick Lawrence

Thank you for taking the time to leave a review, we really appreciate your feedback.
Kind regards
Neil Wilson, Managing Partner

Rated 2 out of 5 stars

AVOID

AVOID! REALLY AWFUL COMMUNICATION. I got recommended them, but I had two other friends who had other solicitors who were much more proactive. I had to keep chasing and generally had a really poor experience especially for buying a house the first time. I am a healthcare professional and I understand the need for proper communication. I felt like I did not receive the service that I paid for. The reception staff were also really unhelpful, saying ‘there’s nothing we can do, just drop an email’. It’s not ideal and feel they are over capacity! Not sure why jobs are being accepted if they can’t cope. It was such a shame that my first experience through the process was not as positive.

9 February 2026
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Very efficient ,done within timescale…

Joe at Chadwick Lawrence was Very efficient and fully explained the process on how to get a deed of assignment .It was completed within the timescale and cost was very competitive as I had shopped around.I would thoroughly recommend this company .

3 February 2026
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review and it is great to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Great service.

Thank you. Good communication

11 February 2026
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

I highly recommend Chadwick Lawrence

I highly recommend Chadwick Lawrence. I used their services recently when I needed to make a Will, at short notice. Their professionalism shone and I was treated with respect and kindness. The whole experience was dealt with efficiently and handled by a very competent Solicitor. All my questions were answered promptly and I am highly satisfied with the work carried out on my behalf. Thank you.

10 February 2026
Unprompted review
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review and it is great to hear you would recommend Chadwick Lawrence.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Very stressful experience due to poor updates and sudden withdrawal

I would not recommend this firm based on my experience.

I instructed them in June 2025 for a property purchase and for searches and ID checks. Communication throughout the matter was very poor, with emails and calls often going unanswered and limited proactive updates provided.

Due to the ongoing lack of communication and delays, I raised concerns and previously posted feedback about my experience. Following this, I was contacted by the firm expressing dissatisfaction with the review and was asked to remove it, which I found uncomfortable as I was simply sharing my genuine experience as a client.

After submitting a formal complaint about the service, the firm then confirmed they would cease acting for me without reasonable notice. This has caused stress and disruption to my property transaction.

Clients should feel able to raise concerns and provide honest feedback without feeling pressured.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Appointments easily made for my…

Appointments easily made for my convenience and times kept.
Friendly and expert advice easily understood

12 February 2026
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

I recently used Chadwick Lawrence for…

I recently used Chadwick Lawrence for my legal matter and was very pleased with the service I received. The team were professional, responsive, and kept me informed throughout the entire process. Communication was clear and any queries I had were answered promptly.

The transaction was handled efficiently and with attention to detail, which gave me confidence and peace of mind. I would not hesitate to use their services again and would happily recommend them to others.

Thank you for your support and professionalism.

10 February 2026
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Reply from Chadwick Lawrence

Great to read your comments and to hear you would recommend Chadwick Lawrence, we look forward to working with you again in the future. Thank you for the five star review.
Kind regards
Neil Wilson, Managing Partner

Rated 5 out of 5 stars

Fast and simple

Fast and simple. The app was great and if I left a message on it Rebecca replied almost straight away! Would use again and reccomend.

17 February 2026
Unprompted review
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Reply from Chadwick Lawrence

Great to read your comments, thank you for taking the time to leave a review - we look forward to working with you again in the future.
Kind regards
Neil Wilson, Managing Partner

Rated 1 out of 5 stars

Use any other solicitor avoid! it was a…

Use any other solicitor avoid it was a nightmare from start to finish, I would never recommend this company again, one of the worst experiences I've ever encountered in possible to speak to anyone in person Avoid,Avoid,Avoid..
Would give no stars if I could of.

31 July 2025
Unprompted review
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Reply from Chadwick Lawrence

We are sorry you feel that our service did not satisfy your expectations. We set high standards and would like to understand the issue more. If you are a client of the firm please contact your case lead or visit www.chadwicklawrence.co.uk/client-care-complaints.
Kind regards
Neil Wilson, Managing Partner

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