You delivered my heating oil before I ran out. You delivered it slightly earlier than expected - I know you said in the next 10 days, but unusually it came the next morning - although it didn't real... See more
Company replied
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Review summary
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First time ordering. Didnt know what to expect. The communication was excellent and the young man delivering came on time and was respectful of my property. Unlike the last time Iordered through anot... See more
Company replied
The member of staff was very helpful & took the time to listen, discuss and help with providing the best price/deal possible to secure our business. We alway's try getting prices/deal's from a... See more
Company replied
Certas always give the best price ( I usually ring around 3 companies when needing oil) and delivery time frame. Staff are very friendly and helpful on the phone and the delivery driver always jolly... See more
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Company details
Written by the company
We are the largest independent distributors of fuel and lubricants in the UK. We deliver over 6 billion litres of oil to customers across Britain every year. We have always provided our customers with excellent personal service and a great range of energy products and services. Our extensive and reliable delivery network comprises more than 130 depots, over 900 tankers and 2,300 employees.
Contact info
1st Floor, Allday House, Warrington Road, WA3 6GR, Birchwood, United Kingdom
- 0345 600 4040
- customer.relations@certasenergy.co.uk
- www.certasenergy.co.uk
4.2
Great
35K reviews
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As usual good reception from staff when…
As usual good reception from staff when prdering
Oil delivered promptly as promised
7 July 2026
Reply from Certas Energy
Good morning Elisabeth
Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Really good customer service
Really good customer service. Took me through all my options and also helped set up a money saving direct debit plan. Delivery came 48 hours after ordering. Very happy.
24 July 2026
Reply from Certas Energy
Hi Gillian
We’re really pleased to hear that you received great customer service and that we could help you find the right options and set up a money-saving Direct Debit plan.
It’s also great to hear your delivery arrived within 48 hours. We really appreciate your kind words and are delighted that you’re happy with our service!
Kind Regards
Certas Energy
Reply from Certas Energy
Hi Gwynne
We’re delighted to hear that you consistently receive competitive quotes from us and that you’re happy with our quick delivery service.
We really appreciate your continued support and taking the time to share your experience!
Kind Regards
Certas Energy
Ordering very efficient and delivery…
Ordering very efficient and delivery carried out without having to liaise with customer. Delivery date was missed by one day which was not a problem as communication was made.
23 July 2026
Reply from Certas Energy
Good Afternoon Mr & Mrs Harris
We’re pleased to hear that you found the ordering process efficient and that your delivery was carried out smoothly. We’re also glad that we kept you informed when the delivery date changed and that the one-day delay wasn’t a problem.
We really appreciate your understanding and your kind feedback.
Kind Regards
Certas Energy
Five stars!
Certas always give the best price ( I usually ring around 3 companies when needing oil) and delivery time frame. Staff are very friendly and helpful on the phone and the delivery driver always jolly and respectful of our property when backing in and out with the tanker.
Love the way we are kept informed of exactly when the oil is coming too. Email invoicing very convenient.
We also used them to have our boiler serviced (also a lovely chap) so a one stop shop for all fuel connected requirements.
9 July 2026
Reply from Certas Energy
Hi Penny
We’re delighted to hear that you continue to find our prices competitive and that you’re happy with our delivery times and service. It’s fantastic to hear such lovely feedback about our phone team and delivery driver too — we’ll be sure to pass your kind comments on to them.
We’re also pleased that you find our delivery updates and email invoicing convenient, and that you’ve trusted us with your boiler servicing as well.
Thank you for choosing Certas and for your continued support. We really appreciate it!
Kind Regards
Certas Energy
Good efficient service
23 July 2026
Reply from Certas Energy
Good Morning Rosemary
Thank you for your 5-star review. We’re pleased to hear you had a positive experience with us.
Kind Regards
Certas Energy
From ordering to delivery was very…
From ordering to delivery was very quick definitely recommend
23 July 2026
Reply from Certas Energy
Hi Carol
We’re delighted to hear that your order was processed and delivered so quickly. We really appreciate your recommendation and are grateful you took the time to share your experience with us!
Kind Regards
Certas Energy
Reply from Certas Energy
Hi David
We’re delighted to hear that you found our service quick, easy and professional. We really appreciate you taking the time to share your experience.
Kind Regards
Certas Energy
Always helpful and they usually give me…
Always helpful and they usually give me a lower price when I ask - if they can
9 July 2026
Reply from Certas Energy
Hi Oliver
We’re delighted to hear that our team is always helpful and that we’re able to offer you a competitive price whenever we can.
We really appreciate your continued support and taking the time to share your experience with us!
Kind Regards
Certas Energy
Reply from Certas Energy
Hi Nancy
Thank you for your positive feedback. We’re so pleased to hear you had a good experience.
Kind Regards
Certas Energy
Reply from Certas Energy
Hi Cheryl
We really appreciate your feedback and are delighted you were satisfied with our service.
Kind Regards
Certas Energy
Yvonne’s care and consideration at…
Yvonne’s care and consideration at Cinderford customer services.
18 July 2026
Reply from Certas Energy
Hi Jennifer
We’re delighted to hear that Yvonne provided such great care and consideration during your experience with our Cinderford Customer Service team. We’ll be sure to pass your kind words on to Yvonne.
Kind Regards
Certas Energy
Reply from Certas Energy
Hi Steve
Thank you for taking the time to leave such great feedback. It’s really appreciated.
Kind Regards
Certas Energy
Everyone is always helpful & friendly
Everyone is always helpful & friendly. The oil delivery arrives when scheduled or sometimes before.
Always a good service.
8 July 2026
Reply from Certas Energy
Hi Miss Bond
We’re so pleased to hear that you always find our team helpful and friendly, and that your oil deliveries arrive as scheduled — or sometimes even earlier!
Kind Regards
Certas Energy
Delivery arrived a day after they said…
Delivery arrived a day after they said it was coming, but overall service was good good product (glowmax)and very knowledgeable driver, thanks,
G j LANGRIDGE.
22 July 2026
Reply from Certas Energy
Hi Mr Langridge
We’re pleased to hear that you were happy with the overall service, the Glowmax product and the knowledge of our delivery driver. We’re sorry that your delivery arrived a day later than originally advised and appreciate your understanding.
Kind Regards
Certas Energy
Personalised,no fuss,andflawless
8 July 2026
Reply from Certas Energy
Good afternoon Kenneth
Thank you for your 5-star review. We’re pleased to hear you had a positive experience with us.
Kind Regards
Certas Energy
Polite and informative
22 July 2026
Reply from Certas Energy
Hi Theresa
We’re delighted to hear that you found our service polite and informative. We really appreciate you taking the time to share your experience with us.
Kind Regards
Certas Energy
I asked Certas to contact me prior to…
I asked Certas to contact me prior to delivering the order and they did. This has been the only oil company to do this.
8 July 2026
Reply from Certas Energy
Hi Bray
Thank you for leaving this lovely review. It’s great to know you’re happy with the service you received.
Kind Regards
Certas Energy
Certas good service
Certas turned up just a few days after I ordered, no hassle, job done!
22 July 2026
Reply from Certas Energy
Hi Mike
We’re delighted to hear that your delivery arrived just a few days after ordering and that everything was hassle-free. That’s exactly the service we aim to provide!
Kind Regards
Certas Energy
We missed a delivery on one day but…
We missed a delivery on one day but after a phone call it was made the following day. Great service.
7 July 2026
Reply from Certas Energy
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
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