CenturyLink Reviews 

They didn't show up for the installation appointment. Then they lied to my face saying that they came but we weren't at home which was not true. Then they changed their statement saying that technicians were too busy to complete all the installations. And the next available appointment was 2 weeks later. I asked them if they were gonna compensate for my mobile data usage or hotspot rental but I am sure you could have guessed the answer to that.
I would stay away from such an irresponsible and unprofessional company.
But I would like to point out that all the customer representatives were so kind. I am sure they feel miserable for working that company.

Century Link does not provide access to corporate headquarters, which suggests that it does not want to interact with unsatisfied customers.

A few new companies are bringing Wi-Fi to my city. Unfortunately, Century Link has failed many customers.

Furthermore, for me to take the time here to submit my review means that I have been deeply disappointed with this company.

I had three calls, and two disconnects occurred while I was transferred to a supervisor after a long hold.

Moreover, each entry-level associate gave a different explanation to the same question. I became exhausted, explaining my situation over and over again.

I called about two issues. The first was a bill payment that cleared on 4-10-2025 but shows that I still owe the bill. The second is that my account login page shows no history of this account, even though I have had it for two years.

Each Supervisor stated that they could do nothing and that it was not their department but would transfer me.

Over the many calls, my mouth literally locked up out of frustration, and I kept repeating the same issue to various people.

Calls:
1) 45:33- transferred and disconnected
2) 25:36- transferred and disconnected
3) 47:17
= 117.86 minutes

We have not had our landline working since the last week in March 2025. This is now April 15th. They keep telling us we will get hooked back up but zilch. They have given us a certain date and then they contact us and give us a later date. Never has this happened before. Very disturbing. I gave 1 star because I had to. Should be 0....update: They tell us not until the 20th now. 😤

Later different wifi Shopping

I have been a customer since this company was Mountain Bell.
On April 9, 2025, the internet and landline services were down for my neighborhood. When the technician came over, my phone line was inaudible due to the noise and the internet was dropping in and out.

The technician came into my home and broke my Paradigm speaker (monitor) cover. I wish I could post a picture of the inside grill of the speaker cover. Paradigm speakers are high end, expensive speakers.

I called CenturyLink, aka Quantum, owned by Lumen, and they refused to replace my expensive speaker cover.

It's difficult to eventually speak to a human, especially with an American accent. CenturyLink's computer telephone prompts are self-serving (for the company). The prompts send you into an infinite circle.

I had to wait another entire day for my internet and phone to be repaired. So, two days were wasted waiting for internet and telephone repair, plus expensive property damage was incurred.

CenturyLink, aka Quantum, owned by Lumen, does not care about their customers. Customer service is horrendous, and the internet and landline service are terrible.

My cell phone reception is bad in my neighborhood. That's the only reason I keep a landline. I'm researching cell phone signal boosters so I can drop the landline and switch to a more reliable internet service.

My line was cut during road construction 6 days ago. Both I and Blue Stake have contacted Centurylink who has technicians maybe 2 miles away. However, Centurylink cannot be bothered to repair the cut line prior to repaving the road in 2 days. Yet, they continue to bill me and to accept taxes, and federal funding for my account. Based on my past experience, it will likely be 60 days or more until it gets fixed. It took over 10 years for me to even get them to install the line as previously they had me spliced into 2 different neighbors' lines. All the other utilities such as Cox that ran into issues came out and fixed their lines in less than 48 hours. Not Centurylink. Don't get Internet or anything else from this company. They are foreign owned and don't care about customers.
It is 6 days later and the construction crew has visited my home because they are both concerned and confused by this issue. Apparently, Century Link has told them that my line was repaired a few days ago. However, they can see the severed line laying in the street. So, I confirmed that Century Link was lying and that no work had been done. Just when I thought a company couldn't get worse, Century Link proved me wrong. At least they are consistent. They treat the construction folks with the same contempt as their customers.

This company is horrible. Tried to port a line over. On the 10th day they said our number has been disconnected and will have to open another account at a cost of $100 to us. Claimed that it was our fault that we called in too much and confused the staff. Do not use this company!!

I would recommend any service but this one. We have this service internet at our cabin because first of all it was the only choice we had, I have been paying now for 4 months with no internet. When they check it on there end they say we have no problems but this is not the case. I have missed work and pay to meet them and they did not come up as agreed. I have called them to set up repair multiple times, which they messed up on 3 different times. I cannot be at my cabin all the time because I don't live there. I explained this multiple times. They want to trouble shoot with my there but if I don't have a signal then I cannot speak with them on the phone to trouble shoot. I explained this multiple times, and they are still unwilling to come to the cabin to see why we have no internet. I have been using them for the last 1-2 years but the last 4 months this has gone on back and forth. They have no problem taking my money but can't seen to help fix the problem. I was willing to pay if needed but they still did not come up to check our internet. I decided to cancel and now they won't take my phone calls and they won't let me do this on line, so they aren't letting me cancel my service. They are the worst. I finally had to block my card and replace it so they can't keep taking my money with NO SERVICE.

Centurylink is a horrible company in a time when many companies are horrible centurylink is probably the worst. You cannot sign in to your account on the website, you cannot contact customer service, when you request information it never comes and if by some miracle you can contact them they say it's not their problem. Seriously, I have no idea how this shit show of a company is still around.

I have a new internet provider, and when I called to cancel my CenturyLink internet, they said they could not cancel my service with them, that it would take two to three weeks. Meanwhile, I am now being billed by both companies. And the "customer service" person just kept repeating herself based on the company script rather than responding to my simple questions. No effort whatsoever to help or explain why it was going to take so long, and also blaming my new provider.

Horrible service all around! Constant outages, horrible customer service, shady business! I've been without service for 9 and it's a fight to get any credit for days of lost service. I had to miss a day of work to be home AGAIN to deal with this horrible service! Save yourself the headache and go with another service!

I did not have home landline service from June 1 - July 2 due to non-stop rain. I was informed that a tech would come, 2 or 3 times every week for the entire month. I'm a semi-retired, senior citizen, sole proprietor doctor and adjusted my patient schedule each time, to be home, as instructed and the tech did not show up due to "many outages in my area due to rain". This wasted my time, caused me to lose income and I was unable to file my patient medical claims because there were a few days that my internet was also out. My service was finally fixed on July 2. I adjusted my own bill, deducting June when I was billed for it. I've had prompt payments, for years, before the June incident and made prompt monthly payments for July, Aug, Sept, Nov, Dec after the June incident. I was billed for late fees for the month of June's non-service, even though I continued to pay monthly, afterwards, after my self-adjustment. I have excellent credit. I have been a customer for almost 50 yrs, since it was Northwestern Bell. The Reps are not well trained and a bit rude and even gave me incorrect info while discussing my billing. The first Rep, Roxannie hung up on me, even though I was polite. She obviously did not want to deal with the complexity of my issue. I waited about 1/2 hour, hoping she'd call back, in case it was a disconnect. She didn't. So, I called, again and had to repeat my story a 2nd time. This was on 12/10. Another incompetent Rep named Adeline. Frustrated, I asked for the supervisor. Was told that the supervisor was busy & would call me back. I was not called back for 2-1/2 days as I patiently waited. (I'd informed Adeline that I will work my way up the command chain until I get this resolved.) Then I got a disconnect notice, due to unpaid late fees, even though I've paid for service that I'd actually used. All I was requesting was that the accumulating late fees be removed, due to what happened in June with my self-adjustment. Then, got notice that my service was going to be disconnected due to late fees for a month that I didn't even have service. I kept all the email notices of when a tech was to arrive and all the emails, apologizing that they were unable to come and all the reschedulings. There were 11 no shows for which I stayed home. A quick tech visit at the 6th rescheduling. Then, nothing after that. I had called about all the no-shows & was told that my situation would be escalated. It wasn't. There were more no-shows and email apologies & rescheduling. 12 tech appts, total. I don't blame the techs. My whole area was out of service, I was told. But, because of all of the inconvenience, I feel that the late fees should be removed for the month that I did not have service, which I had self-adjusted. Crappy customer service and lack of understanding for a situation that was not my fault. I also have transcript of one+ hours worth of virtual chat with rep- Tamanna V. and then, supervisor Sunil K. on 12/13/24 before I gave up trying to resolve this issue and prepared to contact the CEO, Kate Johnson. Also, without the landline for 32 days, my house was without the protection of my security system/cameras. (My service was a bundled business and home landlines and internet for last 20 yrs. I got rid of the business landline in 2023 after tolerating outages on that line due to rains & wet snows off & on for 8 years, interfering with my patients' communications numerous times.) I didn't want to leave Century Link after half century of relationship, but Century Link does not value loyalty. Now, they are sending collection emails for payment of $450+ of late fees, upon unpaid late fees for that June 2024 bill that I didn't even have service for over a month! They are ruining my excellent credit rating. There have even been TV news clips of others in the area who experienced the same thing during that time. Class Action Suit, anyone?

Repeated complaint re no dial tone and bad static. Joanne created a ticket with appt. for all day, 3/22 8 to 5. Access with 18 year old responsible person available. This problem has been going on for years. Corporate Communications had it repaired about a year ago. This report took 37 + minutes with a $99 charge for no access. This is an outside plant issue. This has been a terrible customer contact after dealing with Verizon in NY.

⭐ Unacceptable Service – Phones Down for 6 Days

Our business, a child and family therapy center, has been without incoming phone service for six days due to CenturyLink’s incompetence. We recently switched from one phone line to two, and the day after, we stopped receiving calls. Despite daily calls to customer support, we were repeatedly told that the issue was "processing" and would be resolved by the next day. That promise was made every single day, yet nothing was fixed.

We were assured a technician would come on Tuesday, but when we followed up, we were told there was an issue with the ticket, and the appointment was rescheduled for Wednesday—without any notification. As of writing this, we are still waiting for a resolution. This outage has caused significant financial loss, missed client appointments, and frustration for families who rely on us.

CenturyLink has provided the worst customer service experience we've ever had. The lack of urgency, accountability, and communication is completely unacceptable. I would never recommend this company to anyone. If reliability and customer support matter to you, stay far away.

Terrible service, terrible customer service and they keep adding a new fee each month. I switched to Verizon and am much happier.

Customer of over 40 plus years. Up until early 2000's I had phone and internet service. Solid, never lost service on either, when others I worked with regularly would (worked from home for airline customer service - supervisor). This was very important. Internet started to drop regularly, had to reset modem constantly, lag and other issues, with my having the maximum speed I could get (just over 20Mbps at the time). It continued downhill from there. When calling in, customer service seemed to just be reading off prompts from their computers - even after you answered a question they would ask again, especially time they transferred you (but said they would fill in the next 'agent'). I was paying same as other areas that were getting up to 1Gig with CenturyLink having no plans to ever update my service. After being told they could do nothing and even offering to cancel my service 'for me' several times, like I was a toss away customer, I went elsewhere (600Mbps comfy - could have gotten 1Gig - all with no modifications/installs). Landline ended up costing almost as much as when I had it along with internet (find that a coincidences??) - dropping after lost job and they insist autopay setup or would not work with a lowsy 16.00 late fee one time. Period! Kick a customer while down and not remotely care, even though they say 'thank you for being a loyal customer' when they start. I recommend dont waste your time, money. This comes from not only myself, but 3 other family members, all of us being over 40 year customers, being treated like we do not matter, even to make a buck, plus many other friends, colleagues and others who have left as well. You have a lot of options these days for about same price. Overseas customer service makes it worse, since they have never had the 'authority' and must follow THEIR policies no matter what poor customer service they provide and frankly do not care.

CenturyLink is the most horrid company I've had the most difficult time I've ever dealt with. So my mother has had this terrible company for over 10 yrs. For personal reasons she called and had her phone number changed. Not once mentioning internet. In the middle of the night while using it they just turned off her internet. When called the very next morning they told her the work order was done wrong and it was going to take 3 days to get it back on. Whaaaaaaaat?! Didn't take that to turn it off. On day 3 of no internet we were told her computer needed to be configured or something and it couldn't be turned back on. After 4 hours on the phone it was left that another work order had to be created and a tech needed to come out because nobody knew what happened. In less than an hour I had an order and an appointment made for 24 hours out for a Spectrum Tech to come out and for over a $100 less I'm getting the same pkg I had with CenturyLink plus a couple more tweaks. My daughter left CenturyLink/Brightspeed a long time ago. Wished I'd done it sooner. Would've saved a lot of wasted time and money

Hi cost for $70 internet only at only 10g. NO tech support, only overseas customer support & only limited to basic login which never could get set up, in 6 months of service. Couldn't set up an account, so couldn't autopay, see my bill - I had to call overseas every time I had to pay my bill. AND be aware they do NOT prorate your bill once you say I Quit. It's by service dates, not billing dates and watch that late fee if you miss paying for that last bill of NO service, it's stiff!! HORRIBLE. Nightmare. Expensive.

I’m a business owner. My phone had no dial tone. First you can’t call and get a live person. My phone went out on a Thursday night. I discovered it early Friday morning. After about a 15 minute dissertation they scheduled a technician for Saturday morning. I’m a BUSINESS I need my phone. I also need the phone line to run credit cards. They told me 8-5. I’m semiretired and work mornings. When I finally reached a live person I told them if it’s after 10 they need to call me I’m 15 minutes away. Saturday they didn’t show. I called at noon and was told they were here but I was closed and they couldn’t reach me! I told them he was a liar he did not call me. They scheduled me again for Tuesday. This means 6 days no phone line. I’ve filed 2 formal complaints. One with FCC and one with department of agriculture and consumer affairs. I’m thoroughly disgusted. Century link is by far the WORSE company I know. Unfortunately they are all I have to choose from.

I am on day 2 of a total internet outage due to some kind of equipment failure that affects the area. They can't even provide an ETA for a fix. This is in Seattle, a major US city.