CenturyLink Reviews 

Terrible phone service, terrible customer service and prices are way over priced. Phone line was cut last year, they did a temporary fix with the cable laying on top of the ground through a snowy winter and had to call this spring to remind them it needed taking care of. A tech came out, 'yep, we'll get on it'.....that was two months ago. When it gets really cold there is so much static on the line it can't be used. Would dump it if we had an alternative but are in a rural area with only one bar of cell service. Just pathetic over all.

Horrible service. Overpriced, they promise service they don't deliver. They are never on time. They will shut off your service without notification and will not restore service as promised.

Lumen/Century Link Caused a knowingly medical emergency, broke onto our property, caused property damage, and prowled our property (no where near their lines/easement). We aren't even their customers. They said because they are utility workers they can do it, and they don't have to give any notice of what they're doing. Even when they've agreed to give notice due to medical and legal reasons. They won't even pay for the damages they've caused. Them having done this - I'd never use their service or trust them. No one has the right to harm others, even if they are a "utility worker." To make things better, not only did the worker cause a medical emergency. They used their truck to block any chance of escape from the situation.

I want to give 0 star of I can. The worst service and the worst customer service

I’ve had an awful experience with CenturyLink. Their internet service was unreliable and constantly dropped, making it impossible to work or stream. When I decided to cancel, I followed all the steps and even cancelled my payment method. But they kept charging me after cancellation, and when I contacted customer service, they were completely unhelpful and refused to resolve the billing issue. It feels like they just don’t care about their customers at all. I do not recommend CenturyLink to anyone — save yourself the headache and look elsewhere for internet service.

No Service, No Accountability, No Refund
I’m extremely disappointed with my recent experience with CenturyLink. I’ve been without internet since May 13, 2025, and despite multiple calls, chats, and scheduled appointments, the issue has still not been resolved.
A technician visited on May 20, confirmed the line had been cut, and said a burial crew would need to come out to fix it. I have screenshot proof of several scheduled appointments for the burial company from my CenturyLink account. I personally called multiple times to confirm these appointments, and so did my husband. Still—no one ever showed up.
Incredibly, on June 5, CenturyLink withdrew $101.65 from my account for a “tech visit.” But that visit resulted in zero service restoration. The tech came, assessed the damage, and left without doing anything—because it required additional resources CenturyLink never followed through on.
I contacted support through chat, spent over an hour explaining everything, and was bounced between three agents. I made it very clear: I’m not asking for a technician to come out now—I’m asking for a refund for service I never received. I was repeatedly told that the charge is “valid” just because the tech showed up, regardless of the outcome. According to CenturyLink, a technician can look at the problem, fix nothing, and you still get charged.
Eventually, a supervisor named Nicholas got involved and promised to escalate the issue and follow up with me via text within 30 minutes. That was more than a day ago, and I’ve received no call, no text, and no resolution.
Meanwhile, my account has now been suspended, and I’ve been told no one can come fix anything unless I pay more, despite not having any working service for over a month.
On top of all this, I work from home—and due to this ongoing outage, I’ve lost billable hours and income. The lack of accountability and urgency from CenturyLink has directly impacted both my livelihood and productivity.
In summary:
No internet since May 13
$101.65 charged for a tech visit that resulted in no repair
Multiple no-show appointments for repair crews
No follow-up from supervisors despite promises
Account suspended with no service provided
Lost income due to inability to work from home
This is unacceptable customer service by any standard. I strongly caution anyone considering CenturyLink—you may be charged for service you never receive, and left with no recourse to fix it.

This company is not a company it's a total fraud,

We ditched CenturyLink after a ten-day outage. The worst part? Not being able to contact support. No customer service, no speaking with a representative, no information whatsoever. RIP CenturyLink.

All automated. I did wait for live chat agent for ever...was auto disconnected. A second call demonstrated 99+ in the Que. Now it has been an hour. 3 attempts at live chat. All failed. A fourth call to a AI which was going to rapid reset my internet connection. I'm suppose to wait 10 min and reboot. Working on this for over 90 min now. Gave me time to search for a new provider. Terrible customer Service 6/20/25

* Prolonged automated instructions and sales to before getting a representative, almost 8 minutes.
* Service representatives do not fully listen to the customer's issues.
* You are on hold forever; mine was 42 minutes.
* They are short, abrupt, and rude at times.

I thought my price was locked in. I setup auto bill pay 14yrs ago. Every month paid on time for 14 yrs. After a local tax increase of 3c occurred (nobody told me) they stacked on late fees and penalties.

They assured me “there is nothing we can do” I tried to contact their customer retention group… “there’s nothing we can do”

Sad. Just give a rip about honest loyal customers. Their internet service was great. I begged to be a customer for 14 more years. Instead they get a bad review I guess. That’s all the power us little people have

They lied about saying my price was locked in and gradually increased my price while with them. They make it difficult to cancel service giving you the run around trying to talk to automated support. I’ll be switching to my local fiber provider for half the monthly fee

I ordered Internet service from Century Link in rural Colorado. I was told it would be a minimum of 40 mbps. Checking on my installation which was turning on a switch since I already was wired for service I found that it had not been turned on. At that time I found that I would only have 1.5 mbps. Dark age internet from the start. I was not notified about this. They would have turned it on and charged $25 for the service and then would of told me Sorry
Not very ethical!.

They lied when I signed up and stated that I was locking in my price as long as I was a customer. There of course was some fine print that stated otherwise and the person who signed me up for service was lying. My price has been jacked up over 20% so far and just keeps rising every year.

Also if you need to order service good luck with appointment scheduling. It's a complete trainwreck of a company.

I had really poor service from Centurylink for a while now. They always present a different phone number for my account so I’m not sure who’s internet I’m paying for. Their agents are incompetent and they’ve never got my bill correct. You cannot usually get a hold of a live person. It’s all AI communication. Their AI message states all you need to do is “Request Representative” and they will transfer you to a live person. This is a boldface lie and they always hang up on you. This is the worst internet company I’ve ever had. They agreed to cancel my service on March 1st, 2025. Then they just tried to charge me $195 for late charges after I’ve been paying Xfinity for 3 months of their active service.
Run away from Centurylink. I am taking them to small claims court. Unbelievable!

I made an appointment one month earlier to come and move my Internet box from one office to the other. The customer service rep said it would be a very quick and easy job. I was there for the entire window that they said they would come and the tech never came. I then received a text that they’re sorry, but they have to reschedule. When I called to reschedule, they told me the EARLIEST appointment was another six weeks out! Then they told me that this transfer was a two part process, part one being to turn off the Internet, and part two being to move it. They told me they did do part one, cutting off my Internet, which means I don’t have access to Internet for another six weeks. Again, they took no responsibility, and told me they had no earlier appointments. This is literally the worst customer service I have had from an Internet provider, they were of no help, and the wait time for an appointment that was canceled not by me, but by THEM is unprofessional and unacceptable. STAY FAR AWAY from this shady company.

The guys that came to install the cables for CentryLink did a piss poor job and didn't even hang the wire high enough, proceeded to break a fence and litter other peoples yards with branches they broke off. Promised me they would come back to fix, and they never did.

Century forced me to go from their services to Quantum Fiber. I paid them both in the month of August 2024. Quantum made the switch on August 22, 2024. Century link kept billing me and billing me and billing me- the bill was over $530. I kept calling and chatting and calling and chatting calling and chatting. And today I went in to see if the account had been cleared and I owed $21.90. It took 10 MONTHS for Century to rectify the mess and I ended up owing. Disgusting. I will never use Century or any of their affiliates. I am dumping Quantum and I going to tell them why I am dumping them. Not only is the service just okay it costs more and the transfer of service is not just Century it is Quantum. I am going to post liberally on every social platform to NEVER use Century or Quantum. What a complete waste of my time and energy to spend 10 MONTHS fixing a bill that was screwed up by Century. No apology, no hey sorry for the mess, no we are clearing the bill for the $21.90. NOT A DAMN EMAIL OR LETTER OF HEY WE SCREWED UP MAJORLY.

The actual internet service through CenturyLink/Lumen has been excellent. But customer service is perhaps the worst I have experienced. I have not been able to get through to Live Chat on the website, the email process is unclear and the person I spoke to in India who used my name in every sentence, while very polite, gave me nothing but gobbledygook. Example: The promotion of same price for life has increased because of cost increases.” What??!? And while polite, their heavily- accented English was nearly impossible to understand. Why do companies keep using customer service reps from other countries? I know, lower costs.

Scouring their website I found this regarding price a recent price increase:
Will I see an increase in my CenturyLink internet monthly recurring charges if I have a current Price for Life promotion?
No, this increase does not apply if you currently have the Price for Life promotion.

Immediately followed by

Will I see an increase in my CenturyLink internet monthly recurring charge if I currently receive a Lifeline monthly discount?
Yes, this increase applies if you are currently enrolled in and receiving this discount; however, this discount will still be applied to the new monthly recurring charges.

This is the plan I signed up for yet no discount is reflected on my bill. My bill has increased nearly $18 in two years. Not earth-shattering but plan not honored nevertheless.
I am looking at alternatives based on this situation.

This horrible company drops service all the time, takes 20 minutes of obnoxious prompts to get ahold of a customer service rep, and takes days to come fix a problem. They found a cut line after two techs had to come out to “confirm”. The first one took two weeks and then he told me another would have to come 3 days later. When he finally did show up he sat in my parking lot for over and hour before I got a text saying my tech had arrived, it then took him two more hours to decide, yes the line was in fact cut by the construction workers up the street which I had myself pointed out to the first tech. Now after taking several days off of work because I had to be home by threat of charging me if I wasn’t, they need a third technician to come fix it who should be “out in a couple of days”. Meanwhile they could not offer me a discount on services for the loss in work hours, driving back and forth, and no service for going on three weeks now. HORRIBLE COMPANY