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CEL Solicitors Reviews 

11,539
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being professional, helpful, and understanding, making them feel at ease. People consistently highlight excellent customer service, noting the patience and empathy shown by representatives. The overall service is described as efficient and reassuring, with many appreciating clear explanations and quick action on their claims. However, some customers also noted issues with communication. A few mentioned that case handlers were sometimes unresponsive to calls and emails. There were also instances where documents were not passed on, requiring customers to resubmit information, and some felt a lack of follow-up on their cases.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness, professionalism, and... See more

Claim

Users describe positive interactions with claim processes, often highlighting the helpfulness and... See more

Customer communications

Reviewers mention positive feedback about initial contact, with many praising the helpfulness of staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After contacting CEL in desperation as a Senior Citizen who had been swindled out of her life's savings I was assigned, as my case handler, a Mr CJ Sharkey, a paralegal. Mr Sharkey has very quickly b... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied

Rated 5 out of 5 stars

I contacted CEL solicitors in January to help claim so money. I must say that I was allocated Thomas Mellish. He has been absolutely brilliant, I have been able to contact him whenever I've had to, h... See more

Company replied

Rated 5 out of 5 stars

Initially I was really nervous to talk to someone but Matthew put me at ease and encouraged me to tell him exactly what happened to me. I felt like a huge weight had been lifted now that I’m getting h... See more

Company replied


Company details

  1. Law Firm
  2. Civil Law Attorney
  3. General Practice Attorney
  4. Lawyer
  5. Legal Services
  6. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(11,539)

1,466 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Quality Service

Wendy was welcoming, well versed in the services her company CEL Services provides, very forthright and with calming demeanour

17 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Wendy.

Rated 5 out of 5 stars

I submitted my claim and was impressed…

I submitted my claim and was impressed to receive a call from Paul Carlson within a few hours. He was polite, highly professional, and supportive as he took time to carefully walk through my cryptocurrency fraud claim. This made the initial process feel less stressful.

1 July 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback, we really appreciate it. Paul will be glad to know that you were happy with his service.

Rated 5 out of 5 stars

He listened

He listened, explained everything so well and I felt comfortable enough to give them the information they needed.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Great service

Spoke with Paul Carson today at CEL about a fraud committed against me at the start of the year. He was very helpful and explained all the steps the company will take to try and recover the money I lost and all the charges relating to that. He has installed confidence that they will get the job done. Let’s hope they do and can recover the money I lost.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your great feedback about Paul, we will be sure to share your kind words with him and the wider team.

Rated 5 out of 5 stars

My initial contact with Mathew Beumont…

My initial contact with Mathew Beumont has been extremely reassuring. I’m hoping this fantastic communication and transparency continues to the end with a successful outcome

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your brilliant review, we will be sure to share your kind words with Matthew.

Rated 5 out of 5 stars

I have just made the initial call to…Mathew B

I have just made the initial call to CEL and Matthew has been very supportive in this sensitive issue. He explained everything in detail and gave me the slightest hope in pursuing this further. He was very understanding to my situation and put me at ease.

30 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for taking the time to leave your feedback about Matthew, we will be sure to share your kind words with him. We wish you all of the luck moving forward.

Rated 5 out of 5 stars

I contacted CEL Solicitors hoping they…

I contacted CEL Solicitors hoping they ll be able to solve the criptco scam . Paul Carson was promptly answering my question in such sensible way

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Mark Twist was very kind

Mark Twist was very kind, he went through the kind of support and help in detail and answered all my questions.

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Mark, we will be sure to share your kind with him.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had an excellent experience with Paul Carson. From the very first conversation, he provided a fast, efficient and highly professional service. He responded quickly, listened carefully to my concerns and explained everything in a clear and easy-to-understand way.

Paul was knowledgeable, patient and genuinely cared about helping me. He answered all of my questions without making me feel rushed and gave me confidence throughout the process. His communication was outstanding, and his prompt responses made a stressful situation much easier to deal with.

It’s rare to receive customer service of this standard. Paul is a real credit to the firm, and I wouldn’t hesitate to recommend him to anyone looking for expert legal advice and exceptional client care.

Thank you again, Paul, for your outstanding support and first-class service.

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that Paul provided the professional, responsive, and supportive service you deserved.

Your recommendation means a great deal to us, and we'll be sure to pass your feedback on to Paul. Wishing you all the very best for the future.

Rated 5 out of 5 stars

David Leah has been very helpful so far…

David Leah has been very helpful so far in the investigation into the scam , so hopefully we will have a successful outcome.

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your lovely feedback, we will be sure to share your kind words with David and the team.

Rated 5 out of 5 stars

Callum Williams is a star

Callum Williams is a star. From initial phone call to agreement he fully understood the need for the help.
Understanding and compassion from start to finish. We need more people with empathy who work like he does

29 June 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you so much for your kind words. We're delighted to hear that Callum provided the understanding, compassion, and support you needed throughout the process. Your feedback means a great deal, and we'll be sure to share it with him.

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