I found Ceiling Tiles UK to be a really easy company to deal with. The prices were competitive, timescales were accurate, communication was clear and helpful. Had a minor issue with damage to a coupl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with part of my delivery not arriving. I called the office late afternoon and explained that the project I was working on had strict deadlines and was concerned this would cause delays. T... See more
Company replied
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with... See more
Company replied
The ceiling tiles I ordered arrived with one pack damaged in transit. I emailed them and had a quick response resulting in the replacement pack being dispatched and delivered next day. Very pleased... See more
Company replied
Company details
Written by the company
We make buying ceiling tiles, grid work, insulation and lighting simple and easy. Stocking over 180 ceiling tiles and specialising in helping clients find the right solution has helped us gain a 5 star rating on Trustpilot, and we are now on a mission to provide the best levels of service and efficiency within the construction industry.
Refreshingly Helpful!
Written by the company
- We have industry leading enquiry response times
- We pride ourselves on our fast response rate, no matter how complicated the project may be. We also strive for the highest accuracy rates ensuring your order is delivered on time with everything you need to complete the job. From the initial quote, to payment, to delivery: we’ll keep you in the loop from start to finish, and do everything in our power to ensure a smooth and simple process.
Contact info
Oak Farm, Chargrove Lane , GL51 4XB, Cheltenham , United Kingdom
- 01242 862 173
- team@ceilingtilesuk.co.uk
- www.ceilingtilesuk.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No issues with the order and delivery
No issues with the order and delivery. Arrived with no damage in good time.
8 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Roger,
Thank you for your amazing 5⭐⭐⭐⭐⭐ review!
We're delighted to hear that your Zentia Aruba ceiling tiles arrived in good time and in perfect condition. 🚚📦
It's great to know that everything went smoothly from ordering through to delivery, 💁🏽and we really appreciate you taking the time to share your experience.
Thank you for choosing Ceiling Tiles UK. We hope to welcome you back again in the future! 🙌🏼
Best wishes,
Lisa & the CTUK Team
Exactly What Was Required
Contacted Ceiling tiles UK with a query if they could match the tiles and accessories we currently have.
After a few emails sent back and forward the items were on order and due to be delivered within two days. Perfect match, email responses were more or less instant and would use again. Thanks
8 June 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Ray,
Thanks so much for leaving us such a fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that we were able to help identify a perfect match for your existing Rockfon Arctic ceiling tiles .
Its also great to hear that we could answer your queries quickly and get everything ordered and delivered within such a short timeframe. 🚚💨
Providing fast, helpful service and ensuring our customers receive the right products is always our goal, so it's wonderful to hear that your experience reflected that. 💁🏻♀️
Thanks again and we look forward to welcoming you back again in the future.
All the best,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Thanks so much for your brilliant 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the delivery service 🚚 and that the courier went the extra mile by bringing everything into your premises.📦
It's always lovely to hear positive feedback about our delivery partners, and we'll be sure to pass your kind comments on. 🧡
Thank you for choosing Ceiling Tiles Uk - we hope to welcome you back again soon!
Best wishes,
Lisa & the CTUK Team
Delivery service
Delivery service, brilliant, protected packaging so all arrived ready to install. Great
27 May 2026
Reply from Ceiling Tiles UK
Hi Chris,
Thank you for your fantastic 5 tar review! ⭐⭐⭐⭐⭐
We're delighted to hear that your gridwork arrived quickly and that the packaging kept everything well protected during transit. 📦
It's great to know your order arrived ready to install,👷🏻♂️ and we really appreciate you taking the time to share your experience with us.
Thank you for your custom, and we hope you enjoy your new gridwork! 🙌
Best wishes,
Lisa & the CTUK Team
I ordered the ceiling tiles that I…
I ordered the ceiling tiles that I needed and was kept informed at each step and received my parcel in only a few days!
Great service!
28 May 2026
Reply from Ceiling Tiles UK
Hi Gary,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
I'm pleased to hear you were happy with the service. It was myself tracking your order 💁🏻♀️, and I'm glad we were able to keep you updated throughout the delivery process and get your ceiling tiles to you quickly. 🚚💨
Thank you for choosing Ceiling Tiles UK. We really appreciate your support and look forward to helping you again in the future. 🔮
Best wishes,
Lisa & the CTUK Team
Excellent service and advice
I was referred to Ceiling Tiles UK through a fellow trade and I have to say the service was excellent. Great communication and advice.
29 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Daniel,
Thanks so much for your kind 5 ⭐⭐⭐⭐⭐ review!
We're delighted to hear that you were referred to Ceiling Tiles UK and that you had an excellent experience with us.💁🏻♀️🙌🏻
Providing great communication, helpful advice, and excellent service is something we take great pride in, so it's wonderful to know we met your expectations. 💫
Thank you for choosing CTUK, and we look forward to helping you again in the future!
Best wishes,
Lisa & The CTUK Team
Prompt delivery
26 May 2026
Reply from Ceiling Tiles UK
Hi Catherine,
hank you for your 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your Zentia Arena and Zentia Fission boards were delivered promptly. 🚚💨 We really appreciate you taking the time to share your experience, and we hope you enjoy your new ceiling tiles.📦
Thank you for choosing Ceiling Tiles UK, and we look forward to helping you again in the future! 🔮
Best wishes,
Lisa & the CTUK Team
Very easy and quick process
Very easy and quick process. Delivery was easy and quick
13 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Good afternoon,
Many thanks for your brilliant 5 ⭐⭐⭐⭐⭐ review!
We're delighted to hear that you found the ordering process easy and that your delivery was quick 🚚💨💨 and hassle-free. Providing a smooth experience from start to finish is what we strive for, so it's great to know we delivered on that for you. 💁🏻♀️
We hope to welcome you back in the future.
Best wishes,
Lisa & the CTUK Team
FANTASTIC SERVICE AND DELIVERY OF MY…
FANTASTIC SERVICE AND DELIVERY OF MY CEILING TILES AND GREAT FOLLOW UP
12 April 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi there,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're thrilled to hear that you were pleased with both the service and delivery of your ceiling tiles. 🚚✨
Providing excellent customer service from start to finish is very important to us, so it's wonderful to know that our follow-up communication made a positive difference to your experience. 😊📞
Thank you for choosing Ceiling Tiles UK and taking the time to share your feedback. 💙🙌
We hope to work with you you again in the future. 🏠✨
Best wishes,
Lisa & the CTUK Team
Good value and speedy delivery
Good value and speedy delivery. All items as described.
29 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Darren,
Thank you for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our products to be good value and that your order arrived quickly. 🚚💨
It's also great to know that everything was exactly as described and met your expectations. 👍✨
We hope to welcome you back in the future,
All the best
Lisa & the CTUK Team
Thank you for choosing Ceiling Tiles UK. We really appreciate your support and hope to be of assistance again in the future! 😊💙
From start to finish everything made easy for us.
From start to finish everything was agreed and even a plan for our size of our room to make things easy. The tiles and track were exactly what we needed and the finished ceiling was amazing. In fact a friend wants the same as ours. How good is that. Anthony Boundy
21 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Anthony,
Thank you so much for your amazing 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that everything went smoothly from start to finish and that the room plan helped make the installation process as easy as possible. 📐✨
It's fantastic to know that the tiles and grid system were exactly what you needed and that you're so pleased with the finished ceiling. 🙌🏠
The fact that a friend has seen your ceiling and wants the same one is the ultimate compliment! 😊👍 Word-of-mouth recommendations mean a lot to us! 💁🏻♀️
Thank you for choosing Ceiling Tiles UK and for taking the time to share your experience. We hope you enjoy your new ceiling for many years to come! 🎉✨
Best wishes,
Lisa & the CTUK Team
Excellent service provided
Excellent service provided and a pleasure dealing with the business
29 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Paul,
Thank you so much for your wonderful 5 star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you received excellent service and that you enjoyed dealing with our team. 💁🏻♀️Providing a smooth and positive experience for our customers is always our goal, so your kind words mean a lot to us.
Thank you for choosing Ceiling Tiles UK, and we hope to assist you again in the future! 😊
Best wishes,
Lisa & the CTUK Team
Reply from Ceiling Tiles UK
Hi Jamie,
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We’re so pleased to hear you were happy with the service and that your order arrived earlier than expected. ,🚚📦 We really appreciate you taking the time to leave us your feedback and hope to assist you again in the future! 😊
All the best,
Lisa & the CTUK Team
What an absolute pleasure to deal with…
What an absolute pleasure to deal with this company
Sourcing tile - quick delivery
Checking in with me with a delivery time
Checked in again to make sure they were delivered & I was happy
Amazing customer service xx
27 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Glynis,
Thank you so much for your wonderful 5 star review! ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear that you were happy with both the service and delivery process. 🚚💨Providing great communication and making sure our customers are looked after every step of the way is really important to us, so your lovely feedback means a lot to the whole team. ✨💁🏻♀️
Thank you again for taking the time to leave such kind comments and for choosing Ceiling Tiles UK! 🩷
We hope to welcome you back again in the future.
Bes wishes,
Lisa & the CTUK Team
Brilliant company.
All the way through the process of buying my suspended ceiling Ceiling Tiles UK have been polite, helpful and thoroughly professional, always responding to my emails very quickly and efficiently.
I will certainly recommend this company to any friends or relations without a second thought. Service likes this is very rare nowadays and needs to be recognised.
The quality of the products they sell is excellent and at a very good price, so also offering very good value for money.
Thanks to everyone at Ceiling Tiles UK.
4 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Vernon,
Thank you so much for your fantastic 5 star review! ⭐⭐⭐⭐⭐
We’re absolutely delighted to hear how happy you were with both our service 💁🏻♀️ and the quality of your suspended ceiling products. Providing helpful, professional support from start to finish is something we really pride ourselves on, so it’s wonderful to know this stood out throughout your experience. 💚
Your kind comments about our team, communication, product quality, and value for money truly mean a lot to us. ✨
Recommendations like yours are incredibly appreciated and help support our business more than you know.
Thank you again for choosing Ceiling Tiles UK – we’ll be sure to share your lovely feedback with the whole team! 😊
We hope to work with you again in the future.
All the best,
Lisa & the CTUK Team.
Excellent communication
Excellent communication
Went the extra mile to make sure I got the product on time.
12 May 2026
Reply from Ceiling Tiles UK
Hi Jude.
Thank you so much for your fab 5-star review ⭐⭐⭐⭐⭐.
We’re really pleased to hear that you were happy with the communication and service provided. We understand how important it is to receive your order on time, so we’re delighted we could get everything sorted for you and ensure this happened. ⏱️
I’ll be sure to pass your lovely feedback on to Megan too.💁🏻♀️
Thanks again and we hope to work with you again in the future!
Best wishes,
Lisa & the CTUK Team
Great Service and prompt delivery
Great Service and prompt delivery, wouldn't hesitate to recommend!
18 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Dave,
Thank you so much for your amazing 5 ⭐⭐⭐⭐⭐review!
We're thrilled to hear you were happy with the service and prompt delivery.🚚⚡
Your recommendation truly means a lot to us and we look forward to serving you again in the near future! 🙌✨
Best Wishes,
Sabina & the CTUK Team
Reply from Ceiling Tiles UK
Hi Mandy,
Thank you so much for your fab 5 ⭐⭐⭐⭐⭐review! 😊
We’re delighted to hear you had an excellent experience with our service. 🥳
Your support and feedback mean a lot to our team, and we look forward to helping you again in the future. 🤗🫱🏼🫲🏼
Kindest Regards,
Sabina & the CTUK Team
GREAT SERVICE
DELIVERED ON TIME, WELL PACKAGED, ACCIDENTALLY DUPLICATED THE ORDER, CONTACTED ME STRAIGHT AWAY TO RESOLVE THE ISSUE.
14 May 2026
Reply from Ceiling Tiles UK
Hi Eddie,
Thank you so much for your kind 5 ⭐⭐⭐⭐⭐review!
We’re delighted to hear that your order arrived on time and was well packaged.📦🚚
Although the duplicate order was an error, we’re pleased to hear Tara has contacted you quickly and resolved it straight away.👌⏱️
Thank you for your support, it really means a lot to us. 💙
We look forward to serving you again soon! ✨
Best Wishes,
Sabina & the CTUK Team
Ordered a ceiling suspension kit for a…
Ordered a ceiling suspension kit for a small project at work. The calculator made it really easy for a novice installer to know what materials were required. There were some minor complications with delivery at my end but Ceiling Tiles UK worked with me to get round these. Competitive pricing, excellent product, even better before and after sales care. Recommend highly, will use again for sure.
18 May 2026
Unprompted review
Reply from Ceiling Tiles UK
Hi Richie,
Thank you so much for your fantastic 5⭐⭐⭐⭐⭐ review! 😊
We're delighted to hear that our calculator made the process straightforward, especially for a first-time installer. Making projects easier and stress-free is exactly what we aim for. 🙌🏻
We're also pleased we could help work around the delivery complications and ensure everything got to you when needed. ⏰
I’ll be sure to pass your kind feedback on to Emily, who helped support you along the way - I know she’ll really appreciate the mention! 👏
Thank you for recommending us, and we look forward to helping with your next project! 👷🏻
All the best,
Lisa & the CTUK Team
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