Casinoempire Reviews 7

TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

7 reviews

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Rated 1 out of 5 stars

Worst live chat ever!

Dealing with the live chat of this casino is simply impossible. I wanted to know more about the 200% welcome bonus which is listed in the meta text of the tab and in T&Cs.
On my first attempt, the chat was closed before they even reacted to my question.
The second time, they claimed that I was not on the official website and instantly closed the chat.
During my third attempt, the same agent confirmed that I was on the official website, but still didn't give clarity about my question. She closed the chat when I was uploading a screenshot because I was 'inactive' for 10 seconds.
Finally, my fourth attempt, the agent just closed the chat after I sent a screenshot of the T&Cs proving that they should have the bonus, but that it's not listed in my account.

25 July 2023
Unprompted review
Rated 1 out of 5 stars

Please be careful, they erased my Balance

Please be careful. They erased my Balance after winning only because they don't operate in my country anymore. They blocked me so i never had the Chance to withdraw my remaining Balance. They Scam obviously. You can find the Case on Casinoguru where i submitted the complaint and they never responded. There is a high Chance that they also Scam other Player. Deposits are Welcome withdraws are a Problem.

24 July 2022
Unprompted review
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