There are people who simply do their jobs, and then there are people who somehow manage to turn a small act of service into something memorable. I contacted Casino Days after my usual Tuesday b... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a few questions regarding my account and Troy! Was right there on the ball and helped me out immediately! During our discussion, another question came to my mind and Troy was more than happy to... See more
Company replied
Registered because a comparison site rated them highly. Every agent is polite and apologetic, but after five conversations the actual issue with my account is exactly where it started. To make it wors... See more
Company replied
I had a technical issue and Alok the representative that helped me did an amazing job in resolving my issue. Alok was friendly and knowledgeable and resolved my issue very quickly
Company replied
Company details
Written by the company
An all-inclusive, modern and captivating casino. We have something for everyone. With over 4000 games to choose from, play the best slots, jackpots and live casino games. Fast and secure payments: we have the leading and most common payment options and will always process your payments safely and securely within 24 hours! support Any questions? We are here 24/7: to give you the best player experience our support is here to give you the answers to your questions any time of the day and any day of the week. We are a dedicated and friendly team, and most importantly we love to help. Secure: Casino Days is fully licensed and regulated. When you play with us you can be sure that we are following a high standard of compliance and that your transactions and details are kept safe and secure.
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You should know
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Leo was very helpful and went a lil…
Leo was very helpful and went a lil further to help thanks leo
14 August 2026
Unprompted review
Reply from Casino Days
Thank you for the 5-star review, Kourt! ⭐
We’re delighted to hear that Leo was so helpful and went the extra mile to assist you. We’ll make sure your kind feedback is passed along to him.
Kind regards,
CasinoDays Support Team
John was very understanding of my…
John was very understanding of my situation and helped me out. Very professional/
12 August 2026
Unprompted review
Reply from Casino Days
Thank you so much for the 5-star review, Jason! ⭐
We're really pleased to hear that John was understanding, professional, and able to help you with your situation. We'll make sure your kind feedback is shared with him.
Kind regards,
CasinoDays Support Team
I had a bad experience with customer…
I had a bad experience with customer support, not happy with their reply and poor attitude to my query
11 August 2026
Unprompted review
Reply from Casino Days
Hi Matthew,
Thank you for taking the time to share your feedback. We’re glad to see that your issue has now been resolved.
We’re sorry to hear that you were dissatisfied with the response you received from our Customer Support team. We always aim to ensure that our communication is clear, professional, and helpful, and we regret that the interaction did not meet your expectations.
We appreciate you sharing your feedback with us, as it helps us continue improving the experience we provide to our customers.
Best regards,
CasinoDays
i got good help with emma!
10 August 2026
Unprompted review
Reply from Casino Days
Hi Slow,
Thank you for taking the time to share your feedback! We're glad to hear that Emma was able to assist you and provide helpful support. We'll be sure to pass your kind words along to her.
Best Regards,
The CasinoDays Team
Great customer service
9 August 2026
Unprompted review
Reply from Casino Days
Hi Meghan,
Thank you for your positive feedback! We're happy to know you had a great experience with our support team. Your kind words are truly appreciated.
Best Regards,
The CasinoDays Team
Reply from Casino Days
Hi Mike,
Thank you for sharing your feedback! We're pleased to hear that Troy was able to provide you with great assistance and make your experience a positive one. We'll be happy to pass your kind words on to him.
Best Regards,
The CasinoDays Team
John was very helpful and assisted me a…
John was very helpful and assisted me a lot.
6 August 2026
Unprompted review
Reply from Casino Days
Hi St,
Thank you for your feedback! We're pleased to hear that John was able to assist you and provide the support you needed. We'll be sure to share your kind words with him.
Best Regards,
The CasinoDays Team
Unexpected verification and delayed withdrawals made Casino Days feel unreliable
I registered at Casino Days a few weeks ago and played without problems at first. When I finally requested a withdrawal the money just hung in pending status for nearly ten days. Only then did they suddenly ask for additional documents I had already provided earlier. Support replies were slow and mostly copy-paste, which only made the wait more annoying.
After dealing with that I decided to try FieryPlay.plus. The verification steps were clear from the start and the withdrawal actually arrived within a reasonable time without extra surprises.
5 August 2026
Unprompted review
Reply from Casino Days
Hi Axelle,
We're sorry to hear about your experience. Verification checks may occasionally require additional documentation as part of our security and regulatory obligations, and we understand that this can be frustrating.
We'd like the opportunity to review your case in more detail. Please contact us directly with your account details so we can investigate your concerns and assist you further.
Best regards,
CasinoDays
Stella was a great help with customer…
Stella was a great help with customer support ty
5 August 2026
Unprompted review
Reply from Casino Days
Hi Buy Rucoy,
Thank you for your kind words! We're delighted to hear that Stella was able to provide you with great support and make your experience a positive one. We'll be sure to pass your appreciation along to her.
Best Regards,
The CasinoDays Team
Dealing with Clark was a positive and…
Dealing with Clark was a positive and refreshing experience. In a world of automation and unpersonal communication, Clark comes and crush these A.I systems with a personalized approach and skills rarely seen these days!!! Thanks Clark!!!
4 August 2026
Unprompted review
Reply from Casino Days
Hi Billy,
Thank you for such thoughtful feedback! We're especially pleased to hear that Clark made your experience feel personal and genuinely helpful. It's great to know that his approach and dedication stood out to you. We'll make sure your kind words reach him.
Best Regards,
The CasinoDays Team
Reply from Casino Days
Hi,
Thank you for your feedback! We're glad to hear that John was able to provide helpful assistance and make your experience a positive one. We'll be sure to share your appreciation with him.
Best Regards,
The CasinoDays Team
Thanks John in customer support
4 August 2026
Unprompted review
Reply from Casino Days
Hi M,
Thank you for your kind words! We're happy to hear that John was able to assist you through customer support. We truly appreciate you taking the time to recognize his efforts.
Best Regards,
The CasinoDays Team
This app is worst
This app is worst and I deposited the amount and i lost 40k and they said we can’t offer any bonus amount. We come here to loose the amount not to win. Few staff here says, you can check tomorrow and the staff working today saying there is no bonus amount available.
4 August 2026
Unprompted review
Reply from Casino Days
Hi A Srinivas Reddy,
We're sorry to hear that your experience did not meet your expectations. We understand how disappointing this can be.
Bonus offers are subject to eligibility criteria and availability, which means they cannot always be guaranteed. If you'd like us to review your experience, please contact us directly with your account details so we can look into your case further.
Best regards,
CasinoDays
Sage from customer service was awesome…
Sage from customer service was awesome to deal with and solved my query efficiently
3 August 2026
Unprompted review
Reply from Casino Days
Hi Awatea,
Thank you for sharing your feedback! We're delighted to hear that Sage was able to resolve your query efficiently and make your experience a positive one. We'll be sure to pass your kind words on to Sage.
Best Regards,
The CasinoDays Team
Casino Days has to be one of the top…
Casino Days has to be one of the top casino's for fairness and Support. Everytime I have had to deal with support, it has been top tier support, and again today, dealing with Dave was an absolute pleasure.
2 August 2026
Unprompted review
Reply from Casino Days
Hi Tele Player,
Thank you for such wonderful feedback! We're thrilled to hear that you've consistently had positive experiences with our support team and that Dave was a pleasure to deal with. It's great to know that his assistance made a difference during your recent interaction.
We truly appreciate your continued trust in CasinoDays and your kind recognition of our team.
Best Regards,
The CasinoDays Team
This is the worst site ever
This is the worst site ever. My account was hacked and my funds stolen and they would not help me at all. Do not use this site
31 July 2026
Unprompted review
Reply from Casino Days
Hi Pam,
We're sorry to hear about your experience. The security of our players' accounts is extremely important to us, and we take reports of unauthorized access very seriously.
Additionally, we can confirm that your withdrawal was successfully processed and sent to your registered bank account.
For your security, we also recommend keeping your login credentials confidential, as outlined in our Terms and Conditions.
Best regards,
Jacob
John was amazing answered my inquiry…
John was amazing answered my inquiry and went the extra mile and helped me with my withdrawal!
Amazing customer service!
1 August 2026
Unprompted review
Reply from Casino Days
Hi Giuseppina,
Thank you for your fantastic feedback! We're delighted to hear that John went the extra mile to assist you with your withdrawal and made sure your inquiry was fully addressed. It's great to know you received the level of customer service we strive to provide.
Best Regards,
The CasinoDays Team
No good compared to betty
Help was quick and efficient which was honestly unexpected. So far great customer service.... But This app sucks compared to Betty.... Deleting it because the cash out holds are ridiculous... Atleast on Betty I can cash out my bonus!!
31 July 2026
Unprompted review
Reply from Casino Days
Hi Steven,
Thank you for sharing your experience! We're glad to hear that our support team was able to assist you quickly and efficiently. It's great to know that your experience with our customer service has been a positive one so far.
Best Regards,
The CasinoDays Team
I had an experience of technical issues…
I had an experience of technical issues with CasinoDays. Luckily Ben, was more than exceptional. He made sure to ask me the right questions. He was efficient (quick) and he has made me think better of CasinoDays. Thank you Ben
31 July 2026
Unprompted review
Reply from Casino Days
Hi Shane,
Thank you for taking the time to share your experience! We're sorry to hear you encountered technical issues, but we're very pleased that Ben was able to assist you efficiently and turn the situation into a more positive experience. We'll make sure your kind words are shared with him.
Best Regards,
The CasinoDays Team
WHAT A SCAM OF THE WORST KIND!!
WHAT A SCAM OF THE WORST KIND!!!
While I am sure all the high reviews are due to some customer service reactions, I would like to leave a review on actual issues with the actual betting! I deposited $100 and received $50 “bonus cash” for the deposit. I was playing a few games and had used all of my deposit and had started working through the “deposit bonus money”. That is when I won $545! Great win right!?? HOWEVER…when I tried to withdraw $400 out so that I could still play but didn’t lose it all, it refused to let me take any money out!!! Called it “bonus money” still!!! I was unable to take out ANY of my winnings and had to play it out fully!!??? So why bother trying to play and win anything at all???
When I reached out to them, someone named Sheila replied back and said that is how the way bonus money works. Incredibly disgusting!!! If I had any idea that a deposit with a bonus was such a terrible idea, I would NEVER have made that deposit. I would have just deposited the cash without the stupid bonus option!!!
So, you can “win” while on any bonus… but don’t expect to be able to actually enjoy the win!!!??
I will NEVER play on this site again and will be letting every and anyone know they are better off just tossing their money away!!
30 July 2026
Unprompted review
Reply from Casino Days
Hi Tracy,
Thank you for taking the time to share your experience. We understand how disappointing and frustrating it can feel to win while playing and then discover that the funds are still subject to bonus conditions.
We would like to clarify that all promotional bonuses come with wagering requirements, which must be completed before any winnings derived from bonus funds can be withdrawn. While a bonus is active and the wagering requirements remain outstanding, both the bonus funds and any associated winnings are considered restricted and are not eligible for withdrawal.
Once the wagering requirements have been fully completed, any eligible winnings can then be withdrawn in accordance with our Terms & Conditions and Bonus Policy. These requirements are outlined in the bonus terms that accompany each promotion.
We understand that bonus mechanics can sometimes be confusing, particularly when winnings are generated before the wagering has been completed. Your feedback is appreciated, and we will continue looking for ways to make bonus terms and conditions clearer and easier to understand for our players.
Thank you again for sharing your concerns, and we wish you all the best in your future gaming experiences.
Best regards,
CasinoDays
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