Cash For Your Wheels Reviews 

588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely polite, welcoming, and taking the time to explain every single step of the vehicle selling process thoroughly. Many consumers note that the overall customer service is efficient, transparent, and completely stress-free from start to finish. Some reviewers were not happy with the valuation process, noting that initial online quotes were significantly reduced when they arrived at the branch. A small portion of people felt that this unexpected practice led to a frustrating waste of time and lower financial offers than they originally anticipated.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding staff members, highlighting particularly... See more

Price

Users describe positive interactions with price, noting that they were generally happy with the fair and... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, quick, and stress-free... See more

User experience

Clients share positive opinions on user_experience, highlighting a consistently smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris in Bridgend was fantastic. He guided us through the process of selling our elderly parents’ car in a completely stress-free way. He was open, honest, and professional throughout, and we felt we... See more

Rated 5 out of 5 stars

Would absolutely recommend selling your car with this company. The process was so easy and Gerald was so friendly and professional. They offered me £100 less than the online quote but it was completel... See more

Rated 5 out of 5 stars

Chris from the Bridgend branch explained the process well, talked through documentation needed for the car how the process worked. We had appointments with similar car companies, cancelled these... See more

Rated 5 out of 5 stars

Booked appointment with Chris in Pontprennau Cardiff. Looking to sell my daughters Kia Picanto as she was leaving for Uni. Chris made us feel really comfortable from the start, no pressure to sell, wi... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Free online valuation. We buy any make, model, mileage in any condition. The smart way to sell your vehicle. Just a few simple steps... 1) Enter your reg number in the box and we’ll ask you some simple questions about your car or van. 2)If you're happy with our valuation, then book an appointment at your local branch. 3) If you’re happy to proceed, we’ll take your vehicle off your hands and pay the money into your bank account


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

588 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(588)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Poor uninformative quote process

The website doesn't ask a lot of questions, or give a lot of information. The details I inputted gave me a reasonable offer for my car. When I arrived the chap was pleasant and nice to deal with.
However when it came to price I was offered £1100 less than online, (I was prepared for a lower offer but couldn't quite believe how much lower it was than online). He said that prices online are subject to the car having one owner from new an a full service history.. it was an 11 year old car and I didn't have the option to put this info in and get a more realistic online price. If the website had said my rate would be severely reduced with these points being the case, I wouldn't have wasted my time to find out.
My score is based on the quotation process and not the man himself, as I said above he was nice enough I just feel like the company wasted my time.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Quick car sale

Chris at the Bridgend branch was very friendly and professional, explained the process in detail and I think gave a reasonable and fair offer for my vehicle.Will definitely recommend to family and friends.

5 June 2024
Unprompted review
Rated 5 out of 5 stars

A pleasure to do business with

Chris in Bridgend was really helpful and explained the process fully. The valuation was fair and he was polite, friendly and knowledgable. A pleasure to do business with and I would use again / recommend to others

30 May 2024
Unprompted review
Rated 1 out of 5 stars

Absolute Waste of Time - No One at My Appointment

I had an appointment for 4.30pm today at their Bristol Branch at Redwood House, Almondsbury Park. No one was there!! There isn't even any signage that indicates they exist there. I know I had the right address as its was the same as their photo on their website. I rang their telephone number several times and no answer! Incidentally it was the same number for both Bristol branches!!! I received an email and text confirming my appointment. Absolutely fuming. Just a warning to any future prospect customers to Cash for your Wheels to save a wasted journey. Not happy at all.

25 May 2024
Unprompted review
Rated 4 out of 5 stars

Great company to deal with

Great company to deal with, Chris from Bridgend depot made the experience fast and easy and very professional.
Not quite a 5 star as the website calculator quoted a lot more than they were willing to pay but still very competitive with other online car traders.

16 May 2024
Unprompted review
Rated 1 out of 5 stars

No show

Had an appointment at the Bristol Branch and after driving to location no one turned up. Waste of time. No one answering the number given to call.
Don't bother wasting your time.

1 May 2024
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi Samantha.

The branch was shut yesterday and diary was closed. We now know how you were able to book on that day. I’ve spoken to our tech guys and they said you must of used an old version of a browser to be able to do it. This has happened before and they are working on a fix.
All I can do is apologise for wasting your time. This is completely our fault and should not have happened.
If you would like to book in for another time please give us a call on 01656649697

Kind regards


George
Customer Relations

Rated 5 out of 5 stars

Great service

I dealt with Chris in the Bridgend branch and he was friendly, efficient and clear about everything

27 April 2024
Unprompted review
Rated 4 out of 5 stars

Easy booking experience and good…

Easy booking experience and good communication prior to the appointment. Professional staff. Did not get what I wanted for the car unfortunately, but the ease of the transaction meant I proceeded with the sale.

27 April 2024
Unprompted review

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