Cases Reviews 

392
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for their exceptional support, noting quick, professional assistance across various interactions. Many people also find the website easy and straightforward to navigate, offering an engaging user experience with exciting activities and opportunities, appreciating clear communication and timely deliveries. Conversely, a small portion of people felt dissatisfaction, questioning its legitimacy. Several reviewers reported issues with withdrawals and rewards, finding promised items or funds inaccessible. Some also experienced poor customer service, citing unhelpful responses or a lack of support.

What people talk about most

Website

Clients share ambiguous opinions on the website, with some reviewers expressing satisfaction, highlighting... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the support as fast,... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with the... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some finding it fun and a great way to pass... See more

Staff

Customers consistently note positive experiences with staff, highlighting their speed, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more

Rated 5 out of 5 stars

Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know

Rated 5 out of 5 stars

Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more


Company details

Written by the company

Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.


Contact info

3.8

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(392)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

There is no "Fairness" on this site

There is no "Fairness" on this site, you can win big on coins balance (fun balance) but lose 20+ battles back to back to back on cash balance (real balance). Can't even say it "unlucky" multiple 10+ losing streaks everyday is not normal at all, switching between "normal" and "crazy" mode do absolutely nothing, bots on this site are ridiculous rigged, pulls back to back 0.5% items not in 1 battle but in multiple battles, as long as switch to "crazy" mode the players start to pulls high value items while the other teams pulls nothing but cents result in an loss. This happen nearly every single days, not a day win more than 15$ while depositing more than 100$, still unlucky?

22 June 2025
Unprompted review
Rated 5 out of 5 stars

This is a terrific site

This is a terrific site! I come play here when I am tired of slots. They have a rain in chat every thirty minutes, battle of case opening crash and upgrade. Unique and satisfying!

20 June 2025
Unprompted review
Rated 1 out of 5 stars

Cases.gg is a complete scam

Cases.gg is a complete scam. They stole my Steam card and refused to return it, even after I provided clear evidence. Their team acted defensively and unprofessionally, clearly feeling cornered and unwilling to take responsibility.

On top of that, they are involved in illegal activities, including selling cars without proper certification, which is completely forbidden under European Union law. This is not just dishonest — it's illegal.

I absolutely do not recommend this site to anyone. It's nothing but a scam, and I strongly advise others to stay far away.
Scam site – stole my Steam card and illegally sell cars

21 June 2025
Unprompted review
Rated 1 out of 5 stars

Scam site – stole my Steam card and illegally sell cars

Cases.gg is a complete scam. They stole my Steam card and refused to return it, even after I provided clear evidence. Their team acted defensively and unprofessionally, clearly feeling cornered and unwilling to take responsibility.

On top of that, they are involved in illegal activities, including selling cars without proper certification, which is completely forbidden under European Union law. This is not just dishonest — it's illegal.

I absolutely do not recommend this site to anyone. It's nothing but a scam, and I strongly advise others to stay far away.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

W Website

Good website, they're very active, Great communication, Great Discord that's still active. Awesome people. -iSn0wy

7 June 2025
Unprompted review
Rated 5 out of 5 stars

Best online gambling site I've seen over the years

To be honest this is one of the greatest gambling site (and franchise) I've seen over the years. They have clean looks, they acknowledge their mistakes, the support is fast, friendly and helpful. They have seamless payments, both withdrawing and depositing. Overall, great site

2 June 2025
Unprompted review
Rated 1 out of 5 stars

HARD SCAM BEWARE!!!

HARD SCAM BEWARE!!!

this site is the biggest scam ever. if you stumble upon it, have AT LEAST 3 DOLLARS with you or else you gonna get scammed. They show you the transaction when you try to deposit crypto. once it had gone through it disappears and support tells you it converts into USELESS COINS (cheap cardboard fake money you cant do shit with). The support is very unfriendly, uses google translate to talk and is shady in general.
I say it again - DON'T USE THIS SITE! IT'S A SCAM!!!

14 May 2025
Unprompted review

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