Cool aabit to much rinsing
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with this company was truly great. The staff were polite, responsive, and very helpful from start to finish. The product I ordered arrived on time, perfectly packed, and exactly as d... See more
Best case opening site ever supports , rewards , game modes , items , designs . Winning possibility higher than any other sites , almost incomparable. Try once you will know
Impressed by how great the support chat has been, very fast at getting back to you and helping with your issue. Also completely possible to make some good money from here if you are smart, don’t get... See more
Company details
Written by the company
Cases.gg is the best online mystery box site. It offers a secure and provably fair system for its players.
Contact info
Thermistokli Dervi, 48, 3rd Floor, Office 306, 1065, Nicosia, Cyprus
- +353 21 212 8322
- support@cases.gg
- www.cases.gg
3.8
Great
392 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 4% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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There are better places to have fun…
The "Free Daily Cases" with a 200$ monthly deposit requirement is already funny. Those cases are giving nearly nothing, and they call it necessary for the site's health. Also, too few game modes, only crypto withdraw method since item withdraw has way too many "only if"s and visually decreasing will to pretend they are not only for the profit. If you wanna fill the owner's car up with the money you worked for, then be their guest.
27 July 2025
Unprompted review
Reply from Cases
Hey there,
Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.
We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.
We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.
Kind regards,
Cases Customer Service Team
The introduction of there "free daily…
The introduction of there "free daily cases" was the final straw for me. I have had issues with them for awhile but this is down right outrageous! Claiming a free daily cases based on your on-site level but then requiring to deposit a minimum of 200$ every month just to open it? Thats not free that's buying a 200$ monthly subscription! It is sickening to claim you give free services then ban active users who use said free services. If that's not a scam i dont know what is!
27 July 2025
Unprompted review
Reply from Cases
Hey there,
Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.
We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.
We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.
Kind regards,
Cases Customer Service Team
Worst rewards
With this ”wonderful” update where they added the Daily Cases rewards for your level, this website just became the worst reward for the players in the whole industry. Now it has 0 attraction or motivation to play on it
27 July 2025
Unprompted review
Reply from Cases
Hey there,
Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.
We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.
We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.
Kind regards,
Cases Customer Service Team
Absolute scam of a site
Absolute scam of a site. Daily rewards are locked and require deposit to claim daily, as well as them being completely worthless compared to other sites in the industry. Completely awful site, no customer service, terrible gameplay. 1/1000 rating highly recommend you STAY FAR AWAY FROM THIS PLACE!!!
27 July 2025
Unprompted review
Reply from Cases
Hey there,
Thank you for your feedback regarding our daily cases. We’ve taken your comments into account and have passed them along to our management team for review. However, I would like to clarify that our rewards, including rain, free battles from our streamers, and promotional codes, have not changed. We’ve simply introduced daily cases on Cases.gg as an additional way to reward our active players who deposit on our site.
We’ve made this update to provide more opportunities for players to earn rewards — there's absolutely nothing wrong with this, and it doesn’t make us money grabbers. Our intention is always to enhance the experience for all users, not mislead them.
We are always committed to offering transparent and fair experiences for everyone. If you have any further concerns, feel free to reach out, and we’ll gladly assist.
Kind regards,
Cases Customer Service Team
coinflips are always favored for the…
coinflips are always favored for the house
20 June 2025
Unprompted review
the best support ever!
the best support ever!
Seeeenya helped me on different cases and always got good news for me and helped me always!
25 July 2025
Unprompted review
Reply from Cases
Hi ChoppZ,
Thank you for the amazing feedback! 😊 We’re thrilled to hear that Seeeenya was able to assist you and provide great support throughout your experience. We’re glad you’re having a positive time on Cases.gg.
If you ever need anything else, don’t hesitate to reach out. We’re always here to help!
Kind regards,
Cases Customer Service Team
Pulled top item, never able to cash
Pulled top item out of one of the cases, item sold, balance was added to my account but unable to withdraw
According to support it was “in demo mode”, the only thing they missed if the fact that when you’re in demo mode, you can see the coins logo instead of $.
As someone who wagered 55.000$ on the site I expected more of it.
Contacted the owner and an admin of the site, both never bothered the reply.
22 July 2025
Unprompted review
Reply from Cases
Hi Reda,
Thank you for the great feedback! 😊 We’re happy to hear that you’re enjoying the site and finding the prices great.
If you need any further assistance or have any questions, feel free to reach out. We’re always here to help!
Kind regards,
Cases Customer Service Team
all crew good all toop
18 April 2025
Unprompted review
Reply from Cases
Hi Cikac,
Thank you for the great feedback! 😊 We're so glad to hear that you're enjoying the experience with us. If you need anything else or have any questions, feel free to reach out. We're always here to help!
Kind regards,
Cases Customer Service Team
Easy to navigate
12 July 2025
Unprompted review
Will ban you if trying to withdraw in profit
If you try to withdraw after you've won money, they will ban you. Scam site, they will not allow you to withdraw if you have claimed any rain rewards on your account and are in profit, they will claim you are abusing the free rewards, even though you have to gamble said rewards in order to withdraw them. Don't do business with this people.
10 July 2025
Unprompted review
nice wep site good profit
1 July 2025
Unprompted review
Its awesome nice promo
2 July 2025
Unprompted review
awesome made bread 10/10 support fire
1 July 2025
Unprompted review
quickly support and solving all the…
quickly support and solving all the problems
1 July 2025
Unprompted review
Seems dead
Seems dead, and very buggy with the crash, and they dont payout surveys...
29 June 2025
Unprompted review
Had an issue to transfer money from…
Had an issue to transfer money from cases to clash and the support solve it in 2 min
29 June 2025
Unprompted review
Don't play any .gg website !
deposit 120€ and came out with 0
i will never play a .gg website again.
the bots are rigged to the highest level !
you have no chance of winning, and the minimum amount to withdraw an item is 100€! Avoid this website at all coast don't even give it a try for "fun"
27 June 2025
Unprompted review
The customer comes first
Customer support at casses.gg are really helpful and efficient at getting back to their community! My issue resolved within minutes! Happy customer = happy community.
25 June 2025
Unprompted review
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