Casa Maria Reviews 

2,141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the fantastic quality of the outdoor furniture and pergolas, describing them as exceptionally sturdy, beautifully designed, and straightforward to put together. People frequently appreciate the prompt delivery services along with the friendly, helpful, and professional attitude shown by the delivery and installation teams. Some reviewers were not happy with unexpected delivery delays and extended waiting times for their items to finally arrive. A few other people also felt that receiving products with minor damages or missing components created frustrating hurdles during the assembly process. Additionally, consumers noted occasional communication challenges when trying to resolve these customer service issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and design.... See more

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals and excellent communication.... See more

Quality

Users describe positive interactions with quality, noting that the furniture and pergolas are sturdy,... See more

Service

Reviewers mention positive feedback about service, noting an easy online ordering process and helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering to delivery was 7 days, amazing service. Our set arrived perfectly packaged delivered by Steve who was a great guy and helped me to get the huge boxes to a safe spot on the driveway. T... See more

Rated 5 out of 5 stars

Quick delivery with very good communication from delivery company. Split zone Pergola is beautiful, really well made and has been perfect during the heatwave this year. Put up by 2 people with no pre... See more

Rated 5 out of 5 stars

We did send a virtual message and the company did respond within 24 hrs . The service was great and order process easy online . Delivery & installation was within 10 days . The team were friendly, an... See more

Rated 5 out of 5 stars

Absolutely over the moon with my garden furniture! Arrived exactly when they said it would, very well packaged and a doddle to put together. It has finished off our garden very nicely, it is great val... See more


Company details

  1. Furniture Store

Written by the company

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 86% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(2,141)

416 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service

Amazing service, had some minor issues with 2 screens that came out faulty and it was resolved quickly and efficiently.
Would definitely recommend and will be using again for my outdoor furniture!

11 June 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased an aluminium…

I recently purchased an aluminium pergola from Casa Maria and I am extremely pleased with both the product and the service. The pergola is very solid, well-made, and looks fantastic in the garden. The quality exceeded my expectations.
I would especially like to thank Stephen for his outstanding customer service. I had an issue with the LED lights, and Stephen was incredibly helpful. He responded quickly, identified the problem, and resolved it in record time. His professionalism and willingness to help made the whole experience stress-free.
I highly recommend Casa Maria for their excellent products and exceptional customer support. Thank you, Stephen, for your fantastic service!

5 June 2026
Unprompted review
Rated 4 out of 5 stars

Beautiful quality and good value

Beautiful quality and good value. Given 4 stars because one chair was very difficult to fit and it nearly broke but my other half is handy and managed to save it somehow. Delivery quick. Happy with purchase.

18 May 2026
Rated 5 out of 5 stars

It's just amazing to sit in made great…

It's just amazing to sit in made great difference to my lovely garden a my poorly husband loves sitting in it as its cool when sunshine is little to hot only thing when it rains it come in gazebo through mesh sides and wets everything but I cope with it just amazing people can't believe how posh it is a so beautiful ❤️

18 May 2026
Rated 5 out of 5 stars

We bought the 3 piece grey aluminium…

We bought the 3 piece grey aluminium garden sofa set. It arrived promptly, and was very easy to assemble. It looks great in our new Pergolux pergola and the quality of the cushions is great too as makes it very comfortable too! Highly recommend as great prices as well 👍

14 May 2026
Rated 5 out of 5 stars

WOW WOW WOW

WOW WOW
This is my second review about this company outstanding products really well packaged and best price for the furniture and pergola youll find we brought a few items now all quality items with great customer care

Spoke to a chap today Steve as my pergola needed a little T.L.C as its now 1 year old he was fantastic explained what part I needed and shipped it out same day now that's what I call 1st class after sales dedicated team he even followed it up with phone aswell as email very very professional and answered and covered all my enquiries

Thank you very much (steve) and ill see you all again soon on my 4th order

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Mark and the…

I would like to thank Mark and the entire team at Casa Maria for the exceptional customer service they consistently provide.

Not only are their products excellent value for money, but the level of support and attention to detail they offer truly sets them apart. It’s reassuring to know that whenever I have a question or need assistance, the team is always friendly, professional, and willing to help.

Great products are important, but outstanding customer service is what creates real confidence and peace of mind. Mark and the team go above and beyond to ensure their customers are looked after, making every interaction a positive experience.

I highly recommend Casa Maria to anyone looking for quality products backed by first-class customer service

1 June 2026
Unprompted review

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