Casa Maria Reviews 

2,139
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 418 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the fantastic quality of the outdoor furniture and pergolas, describing them as exceptionally sturdy, beautifully designed, and straightforward to put together. People frequently appreciate the prompt delivery services along with the friendly, helpful, and professional attitude shown by the delivery and installation teams. Some reviewers were not happy with unexpected delivery delays and extended waiting times for their items to finally arrive. A few other people also felt that receiving products with minor damages or missing components created frustrating hurdles during the assembly process. Additionally, consumers noted occasional communication challenges when trying to resolve these customer service issues.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and design.... See more

Delivery service

Consumers find delivery_service to be positive, highlighting prompt arrivals and excellent communication.... See more

Quality

Users describe positive interactions with quality, noting that the furniture and pergolas are sturdy,... See more

Service

Reviewers mention positive feedback about service, noting an easy online ordering process and helpful... See more

Staff

Clients share positive opinions on staff, frequently highlighting the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ordering to delivery was 7 days, amazing service. Our set arrived perfectly packaged delivered by Steve who was a great guy and helped me to get the huge boxes to a safe spot on the driveway. T... See more

Rated 5 out of 5 stars

Quick delivery with very good communication from delivery company. Split zone Pergola is beautiful, really well made and has been perfect during the heatwave this year. Put up by 2 people with no pre... See more

Rated 5 out of 5 stars

We did send a virtual message and the company did respond within 24 hrs . The service was great and order process easy online . Delivery & installation was within 10 days . The team were friendly, an... See more

Rated 5 out of 5 stars

Absolutely over the moon with my garden furniture! Arrived exactly when they said it would, very well packaged and a doddle to put together. It has finished off our garden very nicely, it is great val... See more


Company details

  1. Furniture Store

Written by the company

CASA MARIA is a UK-based home and outdoor living brand specialising in premium furniture, luxury aluminium pergolas and stylish living spaces designed to transform the way people enjoy their homes. Founded as a family-run business, our goal has always been simple: to offer beautifully designed products that combine style, comfort, quality and honest value. We believe creating a beautiful home should feel aspirational, but still achievable. That is why we work hard to offer premium-looking indoor and outdoor furniture at fair, accessible prices, without unnecessary luxury-brand mark-ups. Over the years, CASA MARIA has grown from a small online furniture retailer into one of the UK’s fast-growing home and outdoor living brands, helping thousands of customers create elegant spaces to relax, dine and entertain with family and friends. Today, our carefully curated collections include aluminium pergolas, garden furniture, dining tables, bedroom furniture, sofas and outdoor accessories. Our pergola ranges have become especially popular across the UK thanks to their modern architectural designs, integrated features and strong build quality. Every collection is selected with a focus on contemporary design, practicality, durability and value for money. Whether customers are upgrading a garden, creating an outdoor entertaining space or refreshing their home, our aim is to make stylish living more accessible. As we continue to grow, we remain committed to the personal service and customer-first approach that helped build the company from the beginning. From pre-sales advice through to delivery and aftercare, our team works hard to provide a smooth and supportive customer experience. Our brand direction, “Your Home, Redefined.”, reflects our vision for the future — helping customers transform everyday spaces into beautiful places to live, relax and entertain. Thank you for supporting CASA MARIA.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 85% of negative reviews

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4.6

All reviews

(2,139)

415 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

Absolutely class service from beginning of our contact to the completion of the job.
Quality product looks great.
Massive shout out to the installation team
Tom & billy. Very professional.
Thanks to all.

25 June 2026
Rated 5 out of 5 stars

Quality

Bought some garden sofas from Casa Maria and couldn't be more impressed. The frames and cushions are good quality and feel a step above a lot of other market alternatives — especially at the price we paid. Delivery was quick, and it was so easy to put together. I usually dread flatpacks, but the instructions stated it would take two people 90 minutes, and it only took the two of us 45!
Would highly recommend

3 July 2026
Rated 5 out of 5 stars

Sitting in comfort

Great service, good communication, delivery arrived on time. Lovely good quality stylish garden furniture as described. Looking forward to spending time entertaining in my garden 😁

30 June 2026
Rated 2 out of 5 stars

Furniture 5/5 customer service 1/5

Furniture 5/5
Customer service 1/5: no communication from the company. Delayed delivery which I had to chase three times and the email responses were not helpful. Took the 2nd half of my payment then requested it 2 days later claiming I hadnt paid. Emailed a complaint and no response

24 June 2026
Rated 5 out of 5 stars

Great price for an even greater product

We spent ages looking for a good quality garden furniture set and my partner insisted it included a fire pit table. I spent ages trying to find the perfect set on multiple websites and when I came across Casa Maria the first thing that shocked me was the price. Other retailers were charging the same and similar prices for products that were frankly of much poorer quality. The set we decided on was the Porto aluminium set. We were blown away by the quality of the set itself, the cushions are super thick, comfy and water resistant, the back of the seats are nice and high and supports an actual adult unlike some sets you find, and the service and delivery was exceptional. The free included rain cover is good quality too and a nice added extra, and we've used it nearly every evening for dinners with the family and it's been splendid.
When I ordered the unit I was told to expect it for the following week which was fine, only to then be rang to say they could get it to me before the weekend (which was perfect as it was a bank holiday too!). The delivery company (separate from Casa Maria) told me they could add it to Thursday's delivery but unexpected circumstances meant it came on the Friday instead, but this was fine and I was kept in touch with every step. The delivery driver was also very helpful. I have literally zero faults with Casa Maria and the furniture we purchased and look forward to shopping with them again in the near future!

24 June 2026
Rated 5 out of 5 stars

Great Expectations Delivered

Easy to order.
Kept up to date with delivery details .
Never before assembled anything ,and although took me longer to put together, I had no problems following the instructions .
The product and the quality lived up to expectations from the photos and description given.

24 June 2026
Rated 5 out of 5 stars

Dodgy cushions 🙈

Ordering was easy and delivery was very quick, however it is not really ‘luxury’ as in the cushions are very flat, when you lean back on them they deflate very quickly and as they are waterproof they are shiny and not very good quality.
It would also be really useful to hand out more than one Allen key, we lost it a couple of times in the structure whilst we were building it and also more than one key would allow a few people to work on putting it together.
Not altogether disappointed but just a bit deflated as I thought the quality would be of a much higher standard.

23 June 2026
Rated 5 out of 5 stars

Casa Maria went out of their way to…

Casa Maria went out of their way to deliver our furniture earlier than scheduled as they knew we had great weather and wanted us to enjoy being outside using it. 5 stars for great customer service. Delivered with care and kept up to date of the time of delivery.
And the furniture is better than we expected and really comfortable. So glad we ordered from Casa Maria.

24 June 2026
Rated 5 out of 5 stars

From ordering to delivery a first class…

From ordering to delivery a first class service. I needed to contact between ordering and delivery and my question was answered very promptly by email. The garden set is of a very good quality and is being enjoyed by all our family. I looked for a long time trying to get a corner unit and consider myself lucky to find Casa Maria.

24 June 2026
Rated 5 out of 5 stars

Excellent product and service

From ordering online, to delivery, Casa Maria have been excellent. Communication was quick, customer service excellent and we love our patio set and fire pit. Always a worry ordering large products online, but we chose the right company. When we did need their help with something following delivery, they were right there to help and support us. Very happy with the whole process and loving our garden furniture.

24 June 2026
Rated 5 out of 5 stars

Mango wood table.

Problem resolved.

14 July 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Phil,
Thank you for your feedback. I'm sorry for the length of time this took — we wanted to properly investigate the issue you raised before responding, and once we confirmed a replacement was the right outcome, we placed a new order with our manufacturer, which added to the wait.
I'm glad to confirm this has now been resolved: a replacement table has been arranged and we've been in touch directly with the details via email.
If there's anything further you need, please don't hesitate to reach out to us at support@casamaria.co.uk.
All the best,
Casa Maria Customer Support

Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery

But I can not express enough this is not a easy construction I would advise paying for the build of it unfortunately we couldn’t as was taking it to out villa in Spain

22 June 2026
Rated 1 out of 5 stars

Order of a outdoor sofa + fire pit

Order of a outdoor sofa + fire pit, item keeps getting pushed back, 1st date was mid July, then it was end of July now told today possible August - getting exact infomation out of Casa Maria is frustrating and disappointing

13 July 2026
Unprompted review
Casa Maria logo

Reply from Casa Maria

Hi Graeme,

Thank you for your review.

Just to clarify, the item was advertised as arriving back into stock on 15 July, and we delivered your order the following day, on 16 July.

We are sorry for any confusion or frustration caused, but we are pleased that the matter has now been resolved amicably.

All the best,
Casa Maria Support

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