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Rated 1 out of 5 stars

Ordered genuine black/colour printer ink. Recd strange payment verification email from Nochex. Then got strange email thanking me for my "interest" saying purchase would be processed after separate pa... See more

Rated 1 out of 5 stars

The website clearly shows genuine HP cartridges, as does the invoice. Only on receipt ( Late delivery) do you find they are cheap compatible cartridges with old chips that do not work on the latest... See more

Rated 1 out of 5 stars

Promptly took your money , delay in sending ink out. After several messages ink finally arrived. Unfortunately HP printer would not accept the ink. After phoning HP they said the ink wasn’t genui... See more

Rated 1 out of 5 stars

No contact details other than an admin email no phone or personal ID Didn’t say that inks were reconditioned Over 7 + days for order although took payment very quickly!! Printer didn’t recognis... See more

1.4

Bad

TrustScore 1.5 out of 5

95 reviews

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1.4

All reviews

(95)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible product

My order took 11 days to arrive, I chased after 8 days and order was posted two days later - not sure what would have happened if I didn’t chase.
Cartridges arrived and one had leaked, they aren’t genuine Canon cartridges, cheaper replicas with Canon stickers stuck on with sellotape.
My printer doesn’t recognise the cartridges, and instead of an orange ‘low ink’ solid light I now have flashing orange light. The cartridges come with a note on how to sort this issue although it doesn’t sort the issue so the company know that your printer is highly likely not going to recognise the cartridges. Currently my printer will print but how long for and whether the ink will last as it should is yet to be seen, this doesn’t take away that my printer is flashing a error so I won’t know I’m running low on ink until I run out.
All in all I wouldn’t use this company again - I wish I’d read the reviews!

27 July 2024
Unprompted review
Rated 1 out of 5 stars

Wish i looked here before i ordered

Paid for a set of Ink, 21 days later no ink, no communiction and due to nochex i now have to open a dispute with my credit card.
Like a fool i am sat here with no ink for my printer as i am waiting ofr these folks to send it. What a waste of time.

18 June 2024
Unprompted review
Rated 1 out of 5 stars

Do NOT order from Cartridgestop.

Do NOT order from Cartridgestop.
I wish I had read reviews first but whilst desperate for ink didn't.
Their website states fast delivery! Had to chase but they did arrive shortly after.
They are not genuine cartridges- refilled and come in clear plastic bag with a note. Test page seemed ok but 4 pages later QR and Bar codes illegible as print is blurred and damp!
Emailed them and I did actually receive another black cartridge, but same result. I emailed them, no reply. I have a colour cartridge that I'm not even going to use for fear of messing my printer up. I've asked for a refund but doubt ill even get a reply. Stick to original cartridges. Don't waste time/money. I've learnt my lesson. Bad experience never to be repeated.

25 March 2024
Unprompted review
Rated 4 out of 5 stars

Better than I feared

I made the mistake of not reading Trustpilot reviews before ordering, so having subsequently seen them, when the cartridges weren’t received promptly, I assumed the worst. That was a mistake. Yes, the delivery was a little slower than I had expected, but the cartridges did arrive, and they work well in my HP 9010. You get a message that they are re-manufactured cartridges, but that’s all. The ink level on the first cartridge used shows as low, but they do come with a label warning you to expect that. I’m going to give them the benefit of the doubt and assume they are full. The printer test page comes out well. I don’t doubt all the negative reviews below, but my experience suggests that this vendor may have got their act together now.

3 February 2024
Unprompted review
Rated 1 out of 5 stars

Ordered over 2 weeks ago

Ordered over 2 weeks ago. Did follow up to be told it would arrive 2 days ago. Still nothing. Don’t bother with this company. I have asked for refund.

14 December 2023
Unprompted review
Rated 1 out of 5 stars

False advertising…

Advertising orginal printer cartridges when they are really"remanufactured". Don't reply to "customer support" Product has been supposedly shipped a week ago but no sign of it. Going to nochex for refund. 01138197211

5 November 2023
Unprompted review
Rated 1 out of 5 stars

Scam Company no phone number to contact…

Scam Company no phone number to contact do not answer emails I have reported them to both the Bank for taking payment with no intention off supplying your cartridges it's classed as theft but I will not stop there I will take it to the next level

26 August 2023
Unprompted review
Rated 1 out of 5 stars

Terrible Experience

I ordered HP cartridges (301 & 302) which were described as “original” on their website which misled me to believe they were genuine HP cartridges. Sadly they are only HP empty cartridges refilled by this company and they arrive in a plastic bag with no trace of any HP packaging. Don’t waste your money purchasing ink cartridges from this company.
I should have read the reviews before I ordered from them.

28 August 2023
Unprompted review
Rated 1 out of 5 stars

Dreadful

Haven't received my items after nearly 3 weeks, 3 emails later, promises of delivery but nothing arrived. there is no phone number to contact, so you have to keep emailing.
wouldn't recommend, better to pay more and at least receive your items.

16 August 2023
Unprompted review
Rated 1 out of 5 stars

Don’t sell genuine HP cartridges

Don’t sell genuine HP cartridges. Warranty dates are over 12 months out of date. Print quality awful. Printer now not accepting cartridge because they are depleted. They don’t reply to emails. You don’t even get an email confirmation about your order. Despite stating 2-3 days for delivery, it took nearly 2 weeks. You get what you pay for. Cheap for a reason.

26 May 2023
Unprompted review
Rated 1 out of 5 stars

False Advertising - Prepare for Disappointment

#1 - False advertising - They don't sell what they say they are selling - They advertise as HP inks but I received refilled HP cartridges.
#2 - Whilst my printer initially accepted the inks, after printing just 4 sheets it then says "Low Ink" and will now not print.
#3 - Of the 4 pages that I was able to print, the quality was awful.
#4 - There was no correspondence for 10 days and I had to chase for information.
#5 - Concerned after reading the trustpilot reviews, I emailed the company stating that if these were not genuine HP products then I didn't want them and would like a refund - but they just hit me with a "despatched" email.

I have asked for a full refund - will let you know how I get on.

2 May 2023
Unprompted review

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